PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tread Quarters and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tread Quarters
Pep Boys

Tread Quarters and Pep Boys Overview

Total reviews
98
1612
Company responses
0
0
Issues resolved
0
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1612 reviews. It is 1514 reviews more than Tread Quarters received since Jan 4, 2013.

Tread Quarters and Pep Boys Consumer Ratings

Rank
173 out of 2414 in Service Centers and Repairs category
192 out of 2414 in Service Centers and Repairs category
Customer service
134 in category
190 in category
Value for money
110 in category
148 in category
Staff
149 in category
164 in category

According to consumer ratings and reviews, Tread Quarters ranks 19 points higher in the Service Centers and Repairs category than Pep Boys. People gave Tread Quarters 1.9 stars for Customer service criterion in Service Centers and Repairs category and it is 488 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 432 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Tread Quarters has a higher rating than Pep Boys. Regarding Staff criterion, consumers gave Tread Quarters 1.9 stars and it is 76% greater than other in category. Pep Boys however was rated 1.7 stars and it is 74% greater than other in category.

Tread Quarters and Pep Boys Rating Details

Customer service
1.9 (44 reviews)
1.5 (303 reviews)
Reviewer's quote

Worst customer service, bunch of liars looking to take advantage of women. Took my car for a oil change was told I had a leak, exact location of leak and cost. Took car back 5 days later, was told could not find leak and charged me extra to fix because they could not find the leak they identified...

K S

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Value for money
2.1 (40 reviews)
1.8 (266 reviews)
Reviewer's quote

When she got home she called me and said Im going to get money from my savings and get your car out of there , she said they going to mess your car up and I dont trust them so she went paid SIGNED for payment and half way home it broke down. When she finally got it home someone went thru everything...

Reis

Whoever is running this company and spending millions of dollars on advertising, should simply withdraw all that wasted money and use it to upgrade the systems, hire staff that can handle the appointments and train the staff how to call customers and let them know what's happening. It doesn't make...

Eric S
Staff
1.9 (40 reviews)
1.7 (290 reviews)
Reviewer's quote

I went in with a transmission that wasn't shifting properly. They put a Jasper Transmission in there. When I drove out I was still not shifting properly. They put another Jasper in. The same thing happened when I pulled out I was told the work would be done over the weekend so I wouldn't miss work...

Mark E

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727

Tread Quarters and Pep Boys Pros and Cons

Pros
  • Work of the technicians
  • Great customer service
  • Tire selection
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • It was a waste of time and money
  • Entire experience
  • Overcharging
  • Customer service
  • Poor service provided
  • Poor service

Tread Quarters and Pep Boys Most Positive Reviews

Top rated reviews
5

These people are awesome thank you guys so much and keep up with the great work. I've been with them for about 2years...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Tread Quarters and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Went to have a tire put on my rim that had *** and the manager told me he could not do it at your Churchland store so I...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Tread Quarters and Pep Boys Latest Reviews

Recent published reviews
1.5

I went in with a transmission that wasn't shifting properly. They put a Jasper Transmission in there. When I drove out...

Read all 98 reviews
1

My husband and I had a 10:00 appointment to have a safety check on our front brakes of a car we just purchased we arrive...

Read all 1612 reviews

Tread Quarters and Pep Boys Products and Services

Most reviewed product and services
  • Tread Quarters Oil Change (13 reviews)
  • Tread Quarters Vehicle Inspection (8 reviews)
  • Tread Quarters Car Part Replacement (6 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)