PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tire Kingdom and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tire Kingdom
Pep Boys

Tire Kingdom and Pep Boys Overview

Total reviews
510
1391
Company responses
0
0
Issues resolved
2
5

Tire Kingdom and Pep Boys Consumer Ratings

Rank
223 out of 1707 in Service Centers and Repairs category
202 out of 1707 in Service Centers and Repairs category
Customer service
170 in category
197 in category
Product or Service Quality
146 in category
158 in category
Value for money
160 in category
155 in category
Price Affordability
213 in category
208 in category

Tire Kingdom and Pep Boys Rating Details

Customer service
1.6 (136 reviews)
1.5 (317 reviews)
Reviewer's quote

...Well Done Mark Keep up the excellent Customer Service..

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Product or Service Quality
1.7 (123 reviews)
1.6 (269 reviews)
Reviewer's quote

The Service Director at Lexus of Palm Beach, Ken Zaron and his team discovered that on June 22, 2020 Tire Kingdom had connected the hoses in my vehicle to the wrong components, which caused my car to completely shut off on June 25, 2020 while driving it home from Tire Kingdom, and also caused the...

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...This is an issue that could have been resolved from a home working employee and they weren't closed as car service is essential. THEY STOLE money from me. I only bought because of the rebate and now they refuse to pay me the money they owe me...

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Value for money
1.8 (116 reviews)
1.8 (278 reviews)
Reviewer's quote

...Or in this time of financial panic and uncertainty, did your company executives decide to prioritize payments over customers in order to rake in as much money as possible when people are struggling? Classy move. My husband chose your company to care for our vehicles and has NEVER missed a payment. He is a medically retired, Combat Wounded Veteran of the US...

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Whoever is running this company and spending millions of dollars on advertising, should simply withdraw all that wasted money and use it to upgrade the systems, hire staff that can handle the appointments and train the staff how to call customers and let them know what's happening. It doesn't make...

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Price Affordability
1.9 (112 reviews)
2 (266 reviews)
Reviewer's quote

I followed thru the online ordering/scheduling process and came up with a final price for the two tires with mounting, balancing, Lifetime Balance and tire disposal fee of $232. 12. I called the store to confirm my appointment for Monday, May 11th and availability of the tires and was assured they...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Tire Kingdom and Pep Boys Pros and Cons

Pros
  • Pissed
  • Nice waiting area
  • Awesome service
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Took advantage of customer
  • Poor result from their service
  • Customer service
  • Poor service provided
  • Poor service

Tire Kingdom and Pep Boys Most Positive Reviews

Top rated reviews
5

Having a really bad day since I was to have out patient surgery. Just before I get to the surgery center my tire...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

I know you can have good or bad experiences at the same store location, often at the hand of a good or bad employee,...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Tire Kingdom and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Car was stock, son went in to change the oil.

Changed the oil and then THEY tore the drainage plug but blamed it on the...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Went in to have my vehicle checked for a noise..which was only heard while accelerating. I was told it needed new...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Tire Kingdom and Pep Boys Latest Reviews

Recent published reviews
1

On June 22, 2020 I called my local Tire Kingdom to inform them that I would have my vehicle towed to them for a diagnost...

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1

They have owed me a rebate for 13 weeks. THEY SCAMMED ME out of $260. They will not answer emails or phone calls. This i...

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2.1

Good Day,
Our son (Customer #25933723) took his car to Store #6957and #957 in Jacksonville, Florida for issues with an ov...

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1

I submitted my rebate and it was approved in February and I still do not have it. I cannot reach anyone to address this...

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Tire Kingdom and Pep Boys Products and Services

Most reviewed product and services
  • Tire Kingdom Oil Change (96 reviews)
  • Tire Kingdom Manager (50 reviews)
  • Tire Kingdom Customer Care (36 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (55 reviews)