PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tire Discounters and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tire Discounters

Tire Discounters

Has verified representatives
2.3
Pep Boys

Pep Boys

1.8
Tire Discounters
Pep Boys

Tire Discounters and Pep Boys Overview

Total reviews
221
1610
Company responses
109
0
Issues resolved
3
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1610 reviews. It is 1389 reviews more than Tire Discounters received since Sep 7, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tire Discounters customer support team than with Pep Boys customer service.

Tire Discounters and Pep Boys Consumer Ratings

Rank
127 out of 2413 in Service Centers and Repairs category
192 out of 2413 in Service Centers and Repairs category
Customer service
204 in category
191 in category
Staff
193 in category
165 in category
Product or Service Quality
168 in category
156 in category

According to consumer ratings and reviews, Tire Discounters ranks 65 points higher in the Service Centers and Repairs category than Pep Boys. People gave Tire Discounters 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 419 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 432 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Tire Discounters. Regarding Product or Service Quality criterion, consumers gave Tire Discounters 1.6 stars and it is 73% greater than other in category. Pep Boys however was rated 1.6 stars and it is 75% greater than other in category.

Tire Discounters and Pep Boys Rating Details

Customer service
1.4 (120 reviews)
1.5 (302 reviews)
Reviewer's quote

Excellent customer service and quality work!..

PissedConsumer1713318

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.6 (116 reviews)
1.7 (289 reviews)
Reviewer's quote

Tire discounters on colerain staff members are very pleasant and they got me in and out the door quickly..

Timo

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Product or Service Quality
1.6 (105 reviews)
1.6 (258 reviews)
Reviewer's quote

...My service was free, because of a warranty. They knew my service was free so they put me on a back burner. This happen here before, my time is just as important as anyone else...

Jeffory

...with me knowing they didn’t charge the starter battery on my Mbz and the car failed electronically it’s towed to store and I made complaint to customer service Rose and she notified Joseph Zamora the district manager for Cathedral City he has 24 bus hours to respond so the car is there two nights already if I don’t get a call...

Tony A

Tire Discounters and Pep Boys Pros and Cons

Pros
  • Closeness to my home
  • It used to be good
  • Clean
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Whole service
  • Being cheated out of money
  • Failure to complete a job
  • Customer service
  • Poor service provided
  • Poor service

Tire Discounters and Pep Boys Most Positive Reviews

Top rated reviews
5

Today I got my oil changed and both my front and back brakes changed in less then a hour. The manger Bill was extremely...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Tire Discounters and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Tire Discounters unaligned my tires I bought from them 4 months ago when I wouldn't allow them to fix my brakes and...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Tire Discounters and Pep Boys Latest Reviews

Recent published reviews

Call back asap. Tires are awful.

Read all 221 reviews
1

The truth in lending act requires your vendors to fully disclose the details of your loan or credit terms! I was told I...

Read all 1610 reviews

Tire Discounters and Pep Boys Products and Services

Most reviewed product and services
  • Tire Discounters Customer Care (22 reviews)
  • Tire Discounters Car Repair (17 reviews)
  • Tire Discounters Tire Replacement (15 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)