PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tire Discounters and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tire Discounters

Tire Discounters

Has verified representatives
2.3
Pep Boys

Pep Boys

1.8
Tire Discounters
Pep Boys

Tire Discounters and Pep Boys Overview

Total reviews
217
1607
Company responses
106
0
Issues resolved
3
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 1390 reviews more than Tire Discounters received since Sep 7, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tire Discounters customer support team than with Pep Boys customer service.

Tire Discounters and Pep Boys Consumer Ratings

Rank
125 out of 2659 in Service Centers and Repairs category
191 out of 2659 in Service Centers and Repairs category
Customer service
199 in category
187 in category
Staff
192 in category
163 in category
Value for money
168 in category
147 in category

According to consumer ratings and reviews, Tire Discounters ranks 66 points higher in the Service Centers and Repairs category than Pep Boys. People gave Tire Discounters 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 416 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Tire Discounters. Regarding Value for money criterion, consumers gave Tire Discounters 1.7 stars and it is 73% greater than other in category. Pep Boys however was rated 1.8 stars and it is 76% greater than other in category.

Tire Discounters and Pep Boys Rating Details

Customer service
1.4 (117 reviews)
1.5 (302 reviews)
Reviewer's quote

Excellent customer service and quality work!..

PissedConsumer1713318

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.6 (113 reviews)
1.7 (287 reviews)
Reviewer's quote

Tire discounters on colerain staff members are very pleasant and they got me in and out the door quickly..

Timo

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Value for money
1.7 (103 reviews)
1.8 (266 reviews)
Reviewer's quote

Very disappointed i made a 4 wheel alignment 30 min ago in Tire Discounter store # 035 Brand pikeadress 4414 brandt pike dayton ohio 45403but they made a very poor not professional or technician job ..can't believed i paid $117 usd for this Poor job .. you can see the pictures and video .. i call...

Demaris

I completed the rebate form online with Pep Boys. But never received my $10 back in the mail. Its been approximately 9-10 months!

Jserr

Tire Discounters and Pep Boys Pros and Cons

Pros
  • Closeness to my home
  • Clean
  • It used to be good
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Whole service
  • Being cheated out of money
  • Failing to inform the consumer of important warranty info
  • Customer service
  • Poor service provided
  • Poor service

Tire Discounters and Pep Boys Most Positive Reviews

Top rated reviews
5

Today I got my oil changed and both my front and back brakes changed in less then a hour. The manger Bill was extremely...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Tire Discounters and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Tire Discounters unaligned my tires I bought from them 4 months ago when I wouldn't allow them to fix my brakes and...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Tire Discounters and Pep Boys Latest Reviews

Recent published reviews
5

Excellent customer service and quality work!

Read all 217 reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

Tire Discounters and Pep Boys Products and Services

Most reviewed product and services
  • Tire Discounters Customer Care (21 reviews)
  • Tire Discounters Car Repair (17 reviews)
  • Tire Discounters Tire Replacement (15 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)