PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Tire Choice and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Tire Choice
Pep Boys

The Tire Choice and Pep Boys Overview

Total reviews 64 1409
Company responses 0 0
Issues resolved 2 5

The Tire Choice and Pep Boys Consumer Ratings

Rank
203 out of 1745 in Service Centers and Repairs category
209 out of 1745 in Service Centers and Repairs category
Customer service
104 in category
197 in category
Reliability
109 in category
169 in category
Product or Service Quality
171 in category
160 in category
Value for money
117 in category
161 in category

The Tire Choice and Pep Boys Rating Details

Customer service
2.1 (30 reviews)
1.5 (327 reviews)
Reviewer's quote

...However when I walked into the store none of the customer service individuals were wearing masks. I think that this is very rude and inconsiderate as some people have serious medical issues especially in Sarasota Florida where there is a high number of elderly..

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Reliability
1.9 (24 reviews)
1.4 (196 reviews)
Reviewer's quote

I stop there in my day off to change my oil and tell the guys I got in issue with ones of my windows and he say will check it In slow day after 45 min waiting manager coming to me and say I fairytales history about my window so the will cost in extra hour of labor and will cost me in extra 125...

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PEP BOYS store in Sunrise Highway, Baldwin, NY. (9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my inspection done. They try to sell me 4 new tires and rear axle brake service for almost $700.00 in order to get my inspection sticker. I objected, so they charged me $37.00 and...

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Product or Service Quality
1.5 (24 reviews)
1.6 (278 reviews)
Reviewer's quote

When I got there at 1:45pm I was told my car would be service next and I would get a call in a couple of hours. After hours went by with no call, I called them got no answer, so I returned to the shop and they was closed with my keys in the building. Hours on the door said they would be open on...

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The way Pep Boys on Lane Avenue in Jacksonville Florida customer service is very unprofessional..

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Value for money
2 (23 reviews)
1.8 (288 reviews)
Reviewer's quote

Took one month (May to June 2020) to drain my daughter of approximately $2,500 to repair a car that continually needed more money to repair. In the end, the vehicle was not properly repaired and had to be scrapped by the owner since the vehicle didn't run as well as before the car was brought in. A...

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Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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The Tire Choice and Pep Boys Pros and Cons

Pros
  • Close to my residence
  • No pros
  • Usually courteous
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Trying to cheat people
  • To be treated with so much dis-respect & poor service
  • Lazy
  • Customer service
  • Poor service provided
  • Poor service

The Tire Choice and Pep Boys Most Positive Reviews

Top rated reviews
5

Came in to have my brakes serviced. Everyone was very wonderful, friendly. Completed the job in ample time. I would...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

i went in this afternoon with a flat. Russell got me back on the road fast and was very courteous

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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The Tire Choice and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I went into the Lady Lake location for a quote and met the service manager. He was very rude to me and on the way out...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I had some work done on my vehicle at wiles road in Coral Springs the Managers name is Randy he gave me a deal on...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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The Tire Choice and Pep Boys Latest Reviews

Recent published reviews
1

I stop there in my day off to change my oil and tell the guys I got in issue with ones of my windows and he say will che...

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2

PEP BOYS store in Sunrise Highway, Baldwin, NY. (9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my...

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2.8

I had a screw in my tire
And I went to tires store in Venice Florida yesterday
The representative did se the problem and h...

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1

Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of...

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The Tire Choice and Pep Boys Products and Services

Most reviewed product and services
  • The Tire Choice Manager (12 reviews)
  • The Tire Choice Customer Care (9 reviews)
  • The Tire Choice Oil Change (6 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)