PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
Sears Auto Center

Pep Boys and Sears Auto Center Overview

Total reviews 1525 601
Company responses 0 0
Issues resolved 8 3

Pep Boys and Sears Auto Center Consumer Ratings

Rank
202 out of 1156 in Auto Parts and Accessories category
202 out of 1201 in Service Centers and Repairs category
Customer service
178 in category
234 in category
Value for money
204 in category
165 in category
Product or Service Quality
181 in category
181 in category
Price Affordability
254 in category
141 in category

Pep Boys and Sears Auto Center Rating Details

Customer service
1.4
(382 reviews)
1.4
(266 reviews)
Reviewer's quote

...I haven't received much interest from their customer service yet. I told the manager that I would not use them again. He said cool...

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Worst customer service I've had ever. people doesnt know what they are working about. Moved me here and there..

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Value for money
1.7
(337 reviews)
1.9
(204 reviews)
Reviewer's quote

At this time we have unfortunately been in a position where we have had no choice but to invest a quite substantial amount of money to retrieve a vehicle that was functioning properly before being brought to your company for what should have been a rather unremarkable repair. Kayley turned the Jeep...

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...Can you refund the money, Sales check number is 0267********..

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Product or Service Quality
1.6
(329 reviews)
1.6
(209 reviews)
Reviewer's quote

...Even the people inside the service bay, do not know how to change a tire. Amazing, great. People at the check in and check out counter, are great, they know how to be ignorant and deny their early commitments and deny the earlier given quotes...

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...The utmost poor customer service and poor maintenence..

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Price Affordability
1.9
(317 reviews)
2.2
(206 reviews)
Reviewer's quote

...Mean while the store manger is sitting next to the gentleman putting me in the computer says with an additued just give her the price I don't feel like fighting with her. Wow I said to myself...

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I leased tires yesterday and they choose the tires figured they new what they were doing I get to my car when done and some tire I never heard of I’m paying 1100 for this in the end I wanted good tires and they charge me full price for synthetic oi..

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Pep Boys and Sears Auto Center Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Convenient location
  • Taking my car to one place only
  • Pricing
Cons
  • Customer service
  • Poor service
  • Poor service provided
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Pep Boys and Sears Auto Center Most Positive Reviews

Top rated reviews
5

I went to Pep Boys in North Little Rock Arkansas to purchase some seat covers for my son's birthday. They didn't fit...

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5

I replaced my alternator at sears auto center, my car is lexus es 350, it is not working now.
Can you refund the money, S...

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5

Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way...

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5

Brought my car to have my flat tire repair @ Sears Pearlridge today 2/02/2016, which they completed on...

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Pep Boys and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

Pep Boys:
Attention Rhonda Grant:
On February 3rd, 2024 my daughter Kayley Lawrence attempted to change the oil in my 2012...

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1

Shame on you! They put new tires on our cara problem with not only the shocks, but the struts... we had to replace the...

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1

Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs...

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1

“NO SOUND” BECAUSE OF SEARS AUTO CENTER – EVANSVILLE, IN
On Oct. 10, 2015 my family arrived at Sears Auto Center in Evans...

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Pep Boys and Sears Auto Center Latest Reviews

Recent published reviews
1

Hello,
Congratulations for hiring the great crooks, working on your stores, cheating people, wasting their time, not know...

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No votes

Car Battery almost exploded in the car had to buy a new one I only had it for 2 years I cannot get int touch with no...

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No votes

I had a 9:00 am appt that did not start until 9:48. When I asked to tell me the oil schedule told them not to look at...

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No votes

I would like to speak to someone..I don't have order numbers or sales receipt because everything was in the sears...

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