PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
Sears Auto Center

Pep Boys and Sears Auto Center Overview

Total reviews
1397
579
Company responses
0
0
Issues resolved
5
2

Pep Boys and Sears Auto Center Consumer Ratings

Rank
205 out of 1721 in Service Centers and Repairs category
209 out of 1721 in Service Centers and Repairs category
Customer service
198 in category
213 in category
Value for money
160 in category
151 in category
Product or Service Quality
161 in category
153 in category
Price Affordability
209 in category
149 in category

Pep Boys and Sears Auto Center Rating Details

Customer service
1.5 (321 reviews)
1.4 (255 reviews)
Reviewer's quote

...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

Read full review

...I wasnt feeling confident in the customer service I was receiving at the store so I wanted to reach out and involve as many people as possible to come to a resolution. I have video and pictures, as you should note from Tiffany, but the site wont upload them. Thank you..

Read full review
Value for money
1.8 (283 reviews)
1.9 (195 reviews)
Reviewer's quote

...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

Read full review

...WORST SERVICE EVER! At this point I don’t think Sears will ever see another cent of my money..

Read full review
Product or Service Quality
1.6 (274 reviews)
1.6 (200 reviews)
Reviewer's quote

...The service manager Brandon Lamb performed this evaluation. He also did a electrical analysis as well . After his review ( partnered with a woman/ who looks even more Sketchy) he concludes that my a/c module is not responding and needs to be replaced...

Read full review

...says "oh hi, I'm sorry here are your keys have a good day!" ARE YOU KIDDING ME! I HAVE BEEN WAITING FOR 1HR AND 45MIN FOR MY KEYS SO I COULD LEAVE AND ON A SERVICE THEIR COMPANY AND EMPLOYEES DID NOTHING ABOUT!! Fast forward to me driving off in my...

Read full review
Price Affordability
2 (268 reviews)
2.2 (199 reviews)
Reviewer's quote

...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

Read full review

I leased tires yesterday and they choose the tires figured they new what they were doing I get to my car when done and some tire I never heard of I’m paying 1100 for this in the end I wanted good tires and they charge me full price for synthetic oi..

Read full review

Pep Boys and Sears Auto Center Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Taking my car to one place only
  • Stay away
  • Pricing
Cons
  • Customer service
  • Poor service provided
  • Poor service
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Pep Boys and Sears Auto Center Most Positive Reviews

Top rated reviews
5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Read full review
5

Purchased 4 new tires over the weekend. The service guys were very friendly and helpful; I really appreciated that!

Unf...

Read full review
5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

Read full review
5

Still have same problem - mechanic & service writer suggested i do the work over but i paid them 100.00 for 45 min

Read full review

Pep Boys and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Read full review
1

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to...

Read full review
1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

Read full review
1

I had purchased a 3 year wheel alignment for my car when i purchased a tire and paid for both the service and shop fees...

Read full review

Pep Boys and Sears Auto Center Latest Reviews

Recent published reviews
1

I purchased 2 different size Shelter Logic canopies from the Jupiter Florida store and was told by the Pep Boys rebate c...

Read full review
4.3

I bought 4 tires last November and I payed around 800 dollars And I receive a discount of 75 dollars in credt card that...

Read full review
1

You will be notified by email if all requirements have been met and when you should expect your reward. If you qualify f...

Read full review
No votes

Just to update from my previous review in March regarding the oil change on my Hyundai Elantra, come to find out now I...

Read full review

Pep Boys and Sears Auto Center Products and Services

Most reviewed product and services
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (58 reviews)
  • Sears Auto Center Oil Change (113 reviews)
  • Sears Auto Center Customer Care (53 reviews)
  • Sears Auto Center Car Repair (46 reviews)