PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
Sears Auto Center

Pep Boys and Sears Auto Center Overview

Total reviews
1607
563
Company responses
0
0
Issues resolved
5
2

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 1044 reviews more than Sears Auto Center received since May 6, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Pep Boys customer support team and Sears Auto Center customer service.

Pep Boys and Sears Auto Center Consumer Ratings

Rank
191 out of 2659 in Service Centers and Repairs category
217 out of 2659 in Service Centers and Repairs category
Customer service
187 in category
217 in category
Staff
163 in category
216 in category
Value for money
147 in category
150 in category

According to consumer ratings and reviews, Pep Boys ranks 26 points higher in the Service Centers and Repairs category than Sears Auto Center. People gave Pep Boys 1.5 stars for Customer service criterion in Service Centers and Repairs category and it is 428 points higher than the worst rated brand in this category. At the same time, Sears Auto Center was rated 1.4 stars for Customer service criterion in this category and it is 398 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Sears Auto Center. Regarding Value for money criterion, consumers gave Pep Boys 1.8 stars and it is 76% greater than other in category. Sears Auto Center however was rated 1.8 stars and it is 76% greater than other in category.

Pep Boys and Sears Auto Center Rating Details

Customer service
1.5 (302 reviews)
1.4 (245 reviews)
Reviewer's quote

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K

...After this I call to speak to someone at the customer service line and wait on hold for 30 minutes. I was then told that there systems were down and that I should call back in 30 min to an hour. WORST SERVICE EVER! At this point I don’t think Sears will ever see another cent of my money..

Jayveon
Staff
1.7 (287 reviews)
1.5 (221 reviews)
Reviewer's quote

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727

...The mechanics are walking around like zombies and the service staff is not at all engaging. I love Sears, but this store already has a fork stuck in it. Sad..

Steven C
Value for money
1.8 (266 reviews)
1.8 (186 reviews)
Reviewer's quote

I completed the rebate form online with Pep Boys. But never received my $10 back in the mail. Its been approximately 9-10 months!

Jserr

I leased tires yesterday and they choose the tires figured they new what they were doing I get to my car when done and some tire I never heard of I’m paying 1100 for this in the end I wanted good tires and they charge me full price for synthetic oi

PissedConsumer1676598

Pep Boys and Sears Auto Center Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Taking my car to one place only
  • Stay away
  • Ease of scheduling an appointment
Cons
  • Customer service
  • Poor service provided
  • Poor service
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Pep Boys and Sears Auto Center Most Positive Reviews

Top rated reviews
5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

5

Purchased 4 new tires over the weekend. The service guys were very friendly and helpful; I really appreciated that!

Unf...

Pep Boys and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

1

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to...

Pep Boys and Sears Auto Center Latest Reviews

Recent published reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews
4

I made an appointment on phone for oil change, I got their on time. But was told no appointment showing up in system.My...

Read all 563 reviews

Pep Boys and Sears Auto Center Products and Services

Most reviewed product and services
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)
  • Sears Auto Center Oil Change (110 reviews)
  • Sears Auto Center Customer Care (51 reviews)
  • Sears Auto Center Car Repair (46 reviews)