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Pep Boys

Service Centers and Repairs
  • 5 ISSUES RESOLVED
  • 1514 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.8
Turnaround Time
Discounts and Special Offers
  • Convenient location 7
  • Price 4
  • Personnel 4
  • Comfortable waiting room 4
  • Good service 3

Customers don't like

  • Customer service11
  • Poor service provided6
  • Store staff5
  • Poor service5
  • Attempt to overcharge5
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1183 TOTAL REVIEWS
  • $59.6K CLAIMED LOSSES
  • $314 AVERAGE LOSS
1.9
Turnaround Time
Discounts and Special Offers
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Wrong parts in box right part number4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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