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Pep Boys

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 1450 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
  • Convenient location 6
  • Price 4
  • Comfortable waiting room 3
  • Personnel 3
  • Various auto products and parts 1

Customers don't like

  • Poor service provided6
  • Attempt to overcharge5
  • Store staff5
  • Terriable customer service4
  • Un-skilled mechanics4
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 325 TOTAL REVIEWS
  • $27.3K CLAIMED LOSSES
  • $228 AVERAGE LOSS
1.9
Customer service
Staff
Website
Reliability
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Ease of use 3
  • Part availability 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Refund policy for wrong part3
  • Shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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