PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Puronics and Pentair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Puronics
Pentair

Puronics and Pentair Overview

Total reviews
59
95
Company responses
0
0
Issues resolved
1
1

Puronics and Pentair Consumer Ratings

Rank
85 out of 924 in Household Services category
172 out of 932 in Equipment category
Customer service
57 in category
112 in category
Price Affordability
89 in category
203 in category
Website
71 in category
197 in category
Product or Service Quality
50 in category
132 in category

Puronics and Pentair Rating Details

Customer service
2.3 (16 reviews)
1.4 (39 reviews)
Reviewer's quote

PLEASE DO NOT BUY!! There is no customer service, they have deceptive sales practices and there are less expensive systems out there. Now that I have saved someone else from falling for it and buying this system, I’m going to call them back and resume paying and sue them to get out of the contract,...

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Thats amazing customer service so if you return someones call from Pentair dont expect an answer! Carl was extremely combative and interrupted my answers almost every time I was trying to answer his question. Once after me explaining who had installed my product because he had asked how I know what...

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Price Affordability
2 (16 reviews)
1.8 (31 reviews)
Reviewer's quote

But what felt fishy was whatever soaps for 5 years they were offerings us and when the price came up she wanted us to pay $9,700 for the whole house and reverse osmosis system! Almost $10,000! She explained that she could discount it because we are new homeowners or whatever, but the reviews are...

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Once again I fell for the saving money spiel from Pentair. This is the 2nd one I've had and once again it failed to start up in the spring. $168 for a service call and diagnostics and their recommendation was to replace the flow sensor and the ignition module. That didnt work so after calling...

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Website
2.1 (15 reviews)
1.6 (25 reviews)
Reviewer's quote

...Then another degrading value of Puronic is in their website have reviews of customers that only give best feedback and disguise the objective information. http://puronics. com/reviews/ ..

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My pump went out at the beginning of May and my man came out and told me that it's under warranty, so I said that's great! I have spent $170 on supplies to get my open for the holiday. Now I have waited for 3 weeks for a replacement and now my pool is green with frogs!!! I was going to buy a pool...

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Product or Service Quality
2.1 (14 reviews)
1.4 (43 reviews)
Reviewer's quote

The system works amazing, service is unbelievable, and I feel like part of their family. I was skeptical at first because I saw a few bad reviews, but the great out weigh the bad by miles. And after doing research, the few bad reviews were from sites that were not accredited by the BBB or actual...

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...We were looking for a Pentair Service Technician in our area..

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Puronics and Pentair Pros and Cons

Pros
  • Friendly service
  • Professional expert level of installer
  • Great products
  • Once they got the correct person involved
  • Problem was fixed
  • Pool supply store recommendation
Cons
  • Pricy
  • Overpriced
  • Not worth it
  • Very poor equipment
  • No help with issue
  • Warranty and customer service is weak

Puronics and Pentair Most Positive Reviews

Top rated reviews
5

Purchased a puronics system from Willmington, NC. I love the way my water feels and tastes. Service was great and the...

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5

I want to set the panel control

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5

Works just a explained.. best water quality I have ever have ,worth every penny, no question

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5

got all the answers that I needed.

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Puronics and Pentair Most Critical Reviews

Lowest rated reviews
1

I purchased the system through Costco and had it installed by a company called Park Mechanical. FYI, people at the stan...

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1

We installed a new pool with Pentair heat pump. The Heat Pump less than 3 years old had compressor go out after only...

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1

I have very probles about one representant.please contact me 8329784360

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1

Stay away from Pentair pumps or cartridge filters if you like swimming and actually enjoying the use of your pool.
...

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Puronics and Pentair Latest Reviews

Recent published reviews
No votes

Awaiting on call back . Bought this system from a company called Ionics who were trading in Ireland. They no longer do s...

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2.2

I returned a phone call from Carl the pentair rep. Upon answering my call I said Good Morning Carl, how are you doing?...

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1.6

So the sales person came to our house to sell us the product. She was very nice considering it was very late (9:00)pm...

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1

Once again I fell for the saving money spiel from Pentair. This is the 2nd one I've had and once again it failed to...

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Puronics and Pentair Products and Services

Most reviewed product and services
  • Puronics Filtration System (7 reviews)
  • Puronics Customer Care (4 reviews)
  • Puronics Water Filter (3 reviews)
  • Pentair Customer Care (9 reviews)
  • Pentair Rebate (6 reviews)
  • Pentair Heat Pump (3 reviews)