PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pentair Pool and Touch Of Eco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pentair Pool
Touch Of Eco

Pentair Pool and Touch Of Eco Overview

Total reviews 15 66
Company responses 0 0
Issues resolved 0 1

Pentair Pool and Touch Of Eco Consumer Ratings

Rank
54 out of 260 in Pools, Spas and Plumbing Supplies category
23 out of 181 in Household Essentials category
Website
60 in category
27 in category
Exchange, Refund and Cancellation Policy
51 in category
15 in category
Customer service
57 in category
19 in category
Product or Service Quality
49 in category
25 in category

Pentair Pool and Touch Of Eco Rating Details

Website
2.1 (7 reviews)
2.5 (23 reviews)
Reviewer's quote

When I purchased thousands of dollars worth of automation products from this company two years ago, there was a website where all my products were registered and logged. I had an initial problem with a temperature sensor that was quickly resolved by using the resources available on their website....

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I ordered the set of 6 solar rock lights from ZULILY your model #TOE232B3 ; ZULILY order #ZL6249E5DO one of the lights is broken it won't stay on just blinks rapidly and will not even take a charge.I am reaching out for a replacement please

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Exchange, Refund and Cancellation Policy
1.4 (7 reviews)
2.2 (26 reviews)
Reviewer's quote

Ic 40 salt level Green leds fail to illuminate to show salt level in my pool. Tech said leds May have burned out and Id have to replace the entire unit. Unit Still produces sufficient quantities of chlorine within normal parameters. I will leave it alone as I test weekly.

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...You will regret buying anything from this company as it is cheap stuff and you will not be able to return it despite their policy of easy returns. Watch out for them on all marketplaces - Overstock, Wayfair, Walmart, Amazon, etc..

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Customer service
1.4 (7 reviews)
2.1 (26 reviews)
Reviewer's quote

...No sorry let me give you a discount just sorry even if the customer service representative were to request it would be denied. If you have a pool and a choice do not go with pentair..

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...Customer service was almost impossible to find, then Customer service said they could not help because purchase was over 90 days..

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Product or Service Quality
1.7 (7 reviews)
2.1 (32 reviews)
Reviewer's quote

...Excellent cooperation and service..

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...Ordered second set, but will probably send those back! Cannot get through to customer service. Maybe only one customer service person and they are stuck in outhouse, which is where the existing string will probably end up. Daurke@yahoo...

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Pentair Pool and Touch Of Eco Pros and Cons

Pros
  • Other products purchased
  • Great white shark vacuum
  • Great customer service
  • This is my first time doing business with this company
  • Good prices
  • Attracted picture of their flowers
Cons
  • Warranty is a joke
  • Warranty
  • Charging me top dollar for a product you know is a failure
  • Quality of product
  • Poor quality
  • Will not answer phone

Pentair Pool and Touch Of Eco Most Positive Reviews

Top rated reviews
5

Had power failure &;;;;;; needed to reset time on pump. Tech. walked me through it in no time. Excellent...

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5

Got the lights and love them thanks

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No votes
5

I purchased the cyclelite and i have been using it for 2 years and it is the best solar lite i have ever had thanks for...

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Pentair Pool and Touch Of Eco Most Critical Reviews

Lowest rated reviews
1

Installed new Pentair Whisperflo pool pump in April of 18. Pump has stopped working and is most likely seized.
Pentair on...

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1

Do not waste your money. You will be highly disappointed if you do. I have had better luck with the cheap ones I...

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1

Pentair will NOT stand behind their products. My $700 color changing light is dead.
I've installed 3 diff pools in my lif...

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1

I ordered these lights well before the holidays. I received four strings of 50 white lights through Living Social. When...

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Pentair Pool and Touch Of Eco Latest Reviews

Recent published reviews
No votes

The pentair app that I have says offline and we cant get it on back on

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No votes

Never again !! One light never worked...

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No votes

Pool heater will not come on

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3.4

I ordered the set of 6 solar rock lights from ZULILY your model #TOE232B3 ; ZULILY order #ZL6249E5DO one of the lights i...

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Pentair Pool and Touch Of Eco Products and Services

Most reviewed product and services
  • Pentair Pool Pool Pump (7 reviews)
  • Pentair Pool Mastertemp Pool Heater (5 reviews)
  • Pentair Pool Pool Lights (5 reviews)
  • Touch Of Eco Lights (30 reviews)
  • Touch Of Eco Customer Care (4 reviews)
  • Touch Of Eco Christmas Tree (2 reviews)