PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pentair Pool and Polygroup as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pentair Pool
Polygroup

Pentair Pool and Polygroup Overview

Total reviews 15 297
Company responses 0 0
Issues resolved 0 3

Pentair Pool and Polygroup Consumer Ratings

Rank
57 out of 266 in Pools, Spas and Plumbing Supplies category
101 out of 266 in Pools, Spas and Plumbing Supplies category
Value for money
56 in category
76 in category
Exchange, Refund and Cancellation Policy
52 in category
70 in category
Product or Service Quality
51 in category
85 in category
Website
61 in category
95 in category

Pentair Pool and Polygroup Rating Details

Value for money
1.7 (7 reviews)
1.3 (139 reviews)
Reviewer's quote

...I understand this but for so much money why can’t they build a better product that will last several years. I read bad reviews online after I had the product. Just be aware that they are selling a faulty product..

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...Just threw out so much money between pool warranty chemicals toys..

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Exchange, Refund and Cancellation Policy
1.4 (7 reviews)
1.1 (135 reviews)
Reviewer's quote

Ic 40 salt level Green leds fail to illuminate to show salt level in my pool. Tech said leds May have burned out and Id have to replace the entire unit. Unit Still produces sufficient quantities of chlorine within normal parameters. I will leave it alone as I test weekly.

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...We were told to bring the tree back to the store for a full refund, no questions asked. Now THAT'S customer service..

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Product or Service Quality
1.7 (7 reviews)
1.2 (147 reviews)
Reviewer's quote

...Excellent cooperation and service..

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Would of been nice to speak with a Customer service representative!!..

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Website
2.1 (7 reviews)
1.5 (114 reviews)
Reviewer's quote

When I purchased thousands of dollars worth of automation products from this company two years ago, there was a website where all my products were registered and logged. I had an initial problem with a temperature sensor that was quickly resolved by using the resources available on their website....

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Ive been trying on hold for 30 minutes and your whole website says out of stock..

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Pentair Pool and Polygroup Pros and Cons

Pros
  • Other products purchased
  • Great white shark vacuum
  • Great customer service
  • Cheap
  • Tree
  • People at service center are very nice
Cons
  • Warranty is a joke
  • Warranty
  • Charging me top dollar for a product you know is a failure
  • Customer service
  • Defective product
  • No customer service

Pentair Pool and Polygroup Most Positive Reviews

Top rated reviews
5

Had power failure &;;;;;; needed to reset time on pump. Tech. walked me through it in no time. Excellent...

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5

I bought the pool from Walmart July 23 /2014 used 2 months put all the parts up in a tote in a out building hooked it...

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No votes
5

I ordered a cheap part i needed for my pool and paid $15 for 3 day Shipping. When I got the email it said i wouldnt get...

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Pentair Pool and Polygroup Most Critical Reviews

Lowest rated reviews
1

Installed new Pentair Whisperflo pool pump in April of 18. Pump has stopped working and is most likely seized.
Pentair on...

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1

We bought a pre-lit Christmas tree. It also rotated. When we plugged it in, it rotated. None of the lights worked. We we...

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1

Pentair will NOT stand behind their products. My $700 color changing light is dead.
I've installed 3 diff pools in my lif...

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1

I purchased a $200 pre-lit Christmas Tree and the lights did not stay lit for one season! I called Polygroup in hopes th...

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Pentair Pool and Polygroup Latest Reviews

Recent published reviews
No votes

The pentair app that I have says offline and we cant get it on back on

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No votes

pool filter motor doesnt work

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No votes

Pool heater will not come on

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No votes

My cartridge filter pump stopped to work after 2 weeks from installing. I need new pump since I have a limited warranty...

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Pentair Pool and Polygroup Products and Services

Most reviewed product and services
  • Pentair Pool Pool Pump (7 reviews)
  • Pentair Pool Mastertemp Pool Heater (5 reviews)
  • Pentair Pool Pool Lights (5 reviews)
  • Polygroup Pool (89 reviews)
  • Polygroup Christmas Tree (54 reviews)
  • Polygroup Pool Liner (6 reviews)