PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Penske Truck Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Penske Truck Rental

Uhaul and Penske Truck Rental Overview

Total reviews 979 124
Company responses 0 0
Issues resolved 11 0

Uhaul and Penske Truck Rental Consumer Ratings

Rank
148 out of 1062 in Transportation and Logistics category
47 out of 394 in Rentals category
Customer service
134 in category
47 in category
Reliability
96 in category
60 in category
Product or Service Quality
110 in category
48 in category
Price Affordability
130 in category
40 in category

Uhaul and Penske Truck Rental Rating Details

Customer service
1.3 (370 reviews)
1.4 (68 reviews)
Reviewer's quote

When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

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...When I asked the lady why Penske was so much more, she politely told me because we have new trucks and great customer service. I said okay, I will think about it so she gave me little more discount and was about 700 more than UHAUL...

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Reliability
1.3 (315 reviews)
1.5 (55 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Delivery time. The truck was originally to be available for pick up at the agent location at 9am. Due to delay in getting furniture pads, the new ETA was set at 10am. The truck was not delivered to the agent for pickup until 12Noon, costing me $500 in labor as my moving team was on the clock as of...

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Product or Service Quality
1.4 (302 reviews)
1.7 (60 reviews)
Reviewer's quote

...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

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...PENSKE's quote for a 16 ft truck and gave upgraded me into a 26 ft truck plus a car tow dolly for the same price of $718 as well as 2 months of free storage service should we need it when we arrive at our destination. I will forever more be a U-haul customer for all my moving needs and will never again spend a single red cent on anything Penske, be it moving or motor...

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Price Affordability
1.7 (294 reviews)
2.5 (52 reviews)
Reviewer's quote

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Received invoice instead of of reimbursement over the mail

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Uhaul and Penske Truck Rental Pros and Cons

Pros
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Penske moving trucks
  • Centers when i finally got there
  • Vinnie and his professionalism
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Entire experience
  • Customer service
  • No customer service

Uhaul and Penske Truck Rental Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

Was really nice when picked up at
Parkworth self storage very friendly people, we did have a blow out on the trailer bu...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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5

I hired a mover to relocate my furniture, but my fragile items, the things that were breakable, clothes, personal posses...

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Uhaul and Penske Truck Rental Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

I rented a Penske truck and used my debit card to pay for it. I was told at the time of renting the truck (not before)...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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1

The truck broke down. I was 32 miles from a major Penske shop. Took the mechanic 2 hours to find us. Took the tow truck...

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Uhaul and Penske Truck Rental Latest Reviews

Recent published reviews
4.3

We put in the amount of gas it called for and when we went to turn it in they still charged us for gas and that is not...

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No votes

I rented a truck w a carrier to move from Utah to Georgia the carrier was not ready the day I requested it (tues) until...

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1.3

My unboxes where scheduled for delivery on 8/4. I was told they hadnt even shipped them to our new city.We got them 2...

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No votes

I RENTED A TRUCK AND WAS CHARGE ALMOST DOUBLE THAT WAS QUOTED AND STATED AT CHECK OUT ! I AM A FREQUENT USER AND AM...

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Uhaul and Penske Truck Rental Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)
  • Penske Truck Rental Truck Rental (65 reviews)
  • Penske Truck Rental Truck Rental Booking (11 reviews)
  • Penske Truck Rental Customer Care (1 review)