PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Penske Truck Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Penske Truck Rental

Uhaul and Penske Truck Rental Overview

Total reviews
931
118
Company responses
0
0
Issues resolved
10
0

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 931 reviews. It is 813 reviews more than Penske Truck Rental received since Aug 5, 2008.

Uhaul and Penske Truck Rental Consumer Ratings

Rank
134 out of 1687 in Transportation and Logistics category
48 out of 892 in Rentals category
Customer service
127 in category
38 in category
Reliability
78 in category
44 in category
Product or Service Quality
100 in category
43 in category

Uhaul and Penske Truck Rental Rating Details

Customer service
1.2 (339 reviews)
1.4 (65 reviews)
Reviewer's quote

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F

...When I asked the lady why Penske was so much more, she politely told me because we have new trucks and great customer service. I said okay, I will think about it so she gave me little more discount and was about 700 more than UHAUL...

Cezar
Reliability
1.3 (289 reviews)
1.5 (52 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

I rented a 16ft Penske Truck & car carrier to move from Chicago IL to Las Vegas NV. There was only boxes some dinning chairs, the table & some small stuff & we towed the car. The truck wasn't full. Halfway through the desert/mountains the brakes go out. So I'm doing 30/40 mph to reach my...

Kerry M
Product or Service Quality
1.4 (277 reviews)
1.7 (59 reviews)
Reviewer's quote

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577

SERIOUSLY! DO NOT USE THEIR BUSINESS!!!!! Rented a truck to drive cross country from Columbus Ohio. And a Trailer/dolly to pull behind it. The first trailer they gave us was broken so we had to drive a half hour to pick up another one from their location because they refused to drive to us. Then...

Courtney R

Uhaul and Penske Truck Rental Pros and Cons

Pros
  • Truck
  • Local location
  • Equipment
  • Penske moving trucks
  • Vinnie and his professionalism
  • Excellent costumer service
Cons
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes
  • Entire experience
  • Customer service
  • No customer service

Uhaul and Penske Truck Rental Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

5

Was really nice when picked up at
Parkworth self storage very friendly people, we did have a blow out on the trailer bu...

Uhaul and Penske Truck Rental Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

1

I rented a Penske truck and used my debit card to pay for it. I was told at the time of renting the truck (not before)...

Uhaul and Penske Truck Rental Latest Reviews

Recent published reviews

my
back
was
broke

Read all 931 reviews

Because I have to talk to anyone

Read all 118 reviews

Uhaul and Penske Truck Rental Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)
  • Penske Truck Rental Truck Rental (65 reviews)
  • Penske Truck Rental Truck Rental Booking (9 reviews)
  • Penske Truck Rental Customer Care (1 review)