PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Penske Truck Rental and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Penske Truck Rental
Uhaul

Penske Truck Rental and Uhaul Overview

Total reviews
118
930
Company responses
0
0
Issues resolved
0
10

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 930 reviews. It is 812 reviews more than Penske Truck Rental received since Aug 5, 2008.

Penske Truck Rental and Uhaul Consumer Ratings

Rank
48 out of 892 in Rentals category
134 out of 1687 in Transportation and Logistics category
Customer service
37 in category
127 in category
Product or Service Quality
44 in category
100 in category
Reliability
45 in category
77 in category

Penske Truck Rental and Uhaul Rating Details

Customer service
1.4 (65 reviews)
1.2 (339 reviews)
Reviewer's quote

...When I asked the lady why Penske was so much more, she politely told me because we have new trucks and great customer service. I said okay, I will think about it so she gave me little more discount and was about 700 more than UHAUL...

Cezar

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F
Product or Service Quality
1.7 (59 reviews)
1.4 (277 reviews)
Reviewer's quote

SERIOUSLY! DO NOT USE THEIR BUSINESS!!!!! Rented a truck to drive cross country from Columbus Ohio. And a Trailer/dolly to pull behind it. The first trailer they gave us was broken so we had to drive a half hour to pick up another one from their location because they refused to drive to us. Then...

Courtney R

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577
Reliability
1.5 (52 reviews)
1.3 (289 reviews)
Reviewer's quote

I rented a 16ft Penske Truck & car carrier to move from Chicago IL to Las Vegas NV. There was only boxes some dinning chairs, the table & some small stuff & we towed the car. The truck wasn't full. Halfway through the desert/mountains the brakes go out. So I'm doing 30/40 mph to reach my...

Kerry M

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

Penske Truck Rental and Uhaul Pros and Cons

Pros
  • Penske moving trucks
  • Vinnie and his professionalism
  • Excellent costumer service
  • Truck
  • Local location
  • Equipment
Cons
  • Entire experience
  • Customer service
  • No customer service
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes

Penske Truck Rental and Uhaul Most Positive Reviews

Top rated reviews
5

Was really nice when picked up at
Parkworth self storage very friendly people, we did have a blow out on the trailer bu...

5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Penske Truck Rental and Uhaul Most Critical Reviews

Lowest rated reviews
1

I rented a Penske truck and used my debit card to pay for it. I was told at the time of renting the truck (not before)...

1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Penske Truck Rental and Uhaul Latest Reviews

Recent published reviews

Because I have to talk to anyone

Read all 118 reviews
1

Diana from the Alsip location was the worst “manager” to talk to after sharing our major concerns. She was...

Read all 930 reviews

Penske Truck Rental and Uhaul Products and Services

Most reviewed product and services
  • Penske Truck Rental Truck Rental (65 reviews)
  • Penske Truck Rental Truck Rental Booking (9 reviews)
  • Penske Truck Rental Customer Care (1 review)
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)