Start a new comparison
Delete

Pennymac

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 396 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $32.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Old mortgage company 2
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Good interest rate 1
  • Convenience and setup of website 1

Customers don't like

  • Customer service11
  • Worst customer service ever9
  • Unwilling to own their mistakes9
  • Questionable ethics7
  • Mismanagement of payments6
Delete

Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1052 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel