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Pennymac

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 365 TOTAL REVIEWS
  • $2M CLAIMED LOSSES
  • $34.7K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Old mortgage company 1

Customers don't like

  • Unwilling to own their mistakes8
  • Worst customer service ever7
  • This lender5
  • Mismanagement of payments5
  • Their service and procedures4
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1005 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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