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Pennymac

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 396 TOTAL REVIEWS
  • $2.6M CLAIMED LOSSES
  • $39.8K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Old mortgage company 2
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Good interest rate 1
  • Convenience and setup of website 1

Customers don't like

  • Customer service11
  • Worst customer service ever9
  • Unwilling to own their mistakes9
  • Questionable ethics7
  • Mismanagement of payments6
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Seterus

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 730 TOTAL REVIEWS
  • $5.9M CLAIMED LOSSES
  • $41.9K AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Total nitemare 15
  • Discusted 3
  • Customer service person was nice 3
  • Terrable 2
  • No comment as this is first time 2

Customers don't like

  • Customer service22
  • Do not honor agreement8
  • Not honoring agreements7
  • Incompetent and rude agents7
  • Worst customer service you could imagine5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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