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Pennymac vs Quicken Loans
Pennymac vs Quicken Loans
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Pennymac and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Pennymac and Quicken Loans Overview
Total reviews |
658
|
964
|
Company responses |
0 |
0 |
Issues resolved |
5 |
5 |
Pennymac and Quicken Loans Consumer Ratings
Rank
233
out of 1015 in Loans and Mortgages category
202
out of 1015 in Loans and Mortgages category
Customer service
232
in category
225
in category
Product or Service Quality
213
in category
201
in category
Website
242
in category
123
in category
Diversity of Products or Services
214
in category
196
in category
Pennymac and Quicken Loans Rating Details
Reviewer's quote
...Yesterday's customer service rep assured me I would have no problem reaching a team member. I have been on hold for 17 minutes and counting. At this point I think PennyMac and their third party vendors are simply full of lies...
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...*** poor Customer service and I would never recommend using quicken or Rocket to anyone. I will be logging a complaint to BBB, WA state AG and Ed Alar Sr Quicken Director..
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Product or Service Quality
Reviewer's quote
Horrible customer service; refusal to give corporate phone number to elevate complaints; refusal to put complaints in writing; refusal to phone me at their own stated time; refusal to believe me about what my insurance company states to me, etc. No way to obtain a phone number for the corporate...
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I have called and spoke to Customer Service and their Account Resolution team who always tell me, "oh you are ok with everything, just ignore the letter". I explained how many we have received and all I get is a mile long apology! Then I asked for a supervisor last Friday. That was a mistake...
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Reviewer's quote
...Hopefully some day I can obtain the website - No other comment. ###################################..
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...I can also show myself as a vendor in attendance on the art shows website. Requesting individual receipts for every transaction during the holidays is crazy. I did not have these issues when I purchased my house...
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Diversity of Products or Services
Reviewer's quote
PennyMac is not a Lender and not a Servicer. They are impersonators from Countrywide Financial who cover for Big Banks Ponzi Scheme with derivatives. Your loan does not exist from the origination.You deal with a group of large Investment Banks (BOA, JPM, GS) who are the actual parties behind your...
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Client resolution services. They were knowledgeable..
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Pennymac and Quicken Loans Pros and Cons
Pros
- Non what so ever
- Will never use them
- Unethical
- Interest rate
- Website
- First week of communication
Cons
- Customer service
- Unwilling to own their mistakes
- Service and procedures
- Customer service
- Totally incompetent
- Whole process
Pennymac and Quicken Loans Most Positive Reviews
Top rated reviews
Was assured not to worry. This happens from time to time. Great customer service. I feel much more comfortable
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Within 7 weeks of our first contact with Quicken Loans, we closed (within our lock-in period) on a refinance with a GREA...
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They are great but I would recommend you deifnitely talk to them about everything up front. They know all the answers
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Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....
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Pennymac and Quicken Loans Most Critical Reviews
Lowest rated reviews
I was approved for short sale had a buyer for short sale Pennymac stop short sale force me into forclosure so they...
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This company will waste your time. This is the worst communication I have ever seen. You wait for a month to close on...
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I fled my house. Im a victim of abuse. Another person was court-ordered to pay my mortgage and didnt. House went into...
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...and never fill out another application with them.
Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.
If you lost...
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Pennymac and Quicken Loans Latest Reviews
Recent published reviews
No votes
Keep charging me, force placing insurance I already have. No humans available to help. Maybe a fraud
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No votes
Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS...
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No votes
I had Emergency surgery. I called them and explained told me I qualified for no payments for 4 months. Great right. As...
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No votes
Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please...
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How would you compare Pennymac vs Quicken Loans?
I have never used Quicken Loans