PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pennymac and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pennymac
Quicken Loans

Pennymac and Quicken Loans Overview

Total reviews
541
898
Company responses
0
0
Issues resolved
3
4

Pennymac and Quicken Loans Consumer Ratings

Rank
179 out of 883 in Loans and Mortgages category
125 out of 883 in Loans and Mortgages category
Customer service
158 in category
144 in category
Product or Service Quality
147 in category
121 in category
Website
187 in category
76 in category
Diversity of Products or Services
139 in category
111 in category

Pennymac and Quicken Loans Rating Details

Customer service
1.2 (260 reviews)
1.3 (332 reviews)
Reviewer's quote

...I called customer service to inquire about the late notices and both times the customer service reps told me everything was fine. Then I was informed my escrow account was low and that I needed to pay $1100. 00 to make my account current...

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...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Product or Service Quality
1.3 (250 reviews)
1.4 (300 reviews)
Reviewer's quote

* If you have to call customer call service; guarantee you will be on phone over 40 min! * Notes from previous call do not seem to be included for the next time you have to call; so you are once again explaining yourself over and over. * If you are told by Penny mac rep to call back and speak to a...

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...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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Website
1.5 (228 reviews)
2.2 (289 reviews)
Reviewer's quote

Va Loan was sold to Penny Mac before the 1st payment was due I paid every payment ahead of due date and paid extra on principle The Website is glitchy and not working most of the time. In November they were upgrading their system and ended up with a major glitch. This is what they told me the...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Diversity of Products or Services
1.4 (213 reviews)
1.7 (259 reviews)
Reviewer's quote

...I was sleeping in the car with my children, friends and family had to lend me the money to do the repairs, Pennymac is still holding the insurance cheque!!! The custimer Services agents are soulless robots, that at best are inept! If anyone wants to take legal action please contact me..

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Client resolution services. They were knowledgeable..

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Pennymac and Quicken Loans Pros and Cons

Pros
  • Will never use them
  • Unethical
  • Some of the people are nice and have to lie
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Unwilling to own their mistakes
  • Customer service
  • Worst customer service ever
  • Customer service
  • Totally incompetent
  • Whole process

Pennymac and Quicken Loans Most Positive Reviews

Top rated reviews
5

Pennymac wanted 4 months payments from me at one time instead of monthly payments and continued each month to send me...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Still havent recieved paper work for payment arrangements thank you

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Pennymac and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I have been trying to modified my loan with a lawyer and the games they are playing are horrible. I had a fire in...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Like many others our mortgage was sold to what I think is the WORST company ever. They transposed numbers on my bank...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Pennymac and Quicken Loans Latest Reviews

Recent published reviews
2.6

I'm glad I consulted with my attorney because I don't yes DEFINITELY DO NOT have to pay for the fact that I don't care...

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No votes

Waiting for customer representative. To call back.

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1.6

I can not say anything good about this mortgage company. They are terribly disorganized and get nothing done. Mistakes...

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2

I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my...

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Pennymac and Quicken Loans Products and Services

Most reviewed product and services
  • Pennymac Mortgage (182 reviews)
  • Pennymac Loan (56 reviews)
  • Pennymac Customer Care (53 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (125 reviews)