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Pennymac

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 396 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $32.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Old mortgage company 2
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Good interest rate 1
  • Convenience and setup of website 1

Customers don't like

  • Customer service11
  • Worst customer service ever9
  • Unwilling to own their mistakes9
  • Questionable ethics7
  • Mismanagement of payments6
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Prosper

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $15K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Interest rate was good 2
  • Easy application they gave me the loan auto withdrawal 2
  • Easy application 2
  • Social spect of investing 1
  • On the front end they delivered very fast and effienciently 1

Customers don't like

  • Customer service6
  • Misleading consumers4
  • Want you to wire them money from wal-mart2
  • Stole my money2
  • Running a hard inquiry when it was supposed to be a soft2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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