Pennymac vs Prosper

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Pennymac

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 310 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $28.8K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • 1 knowledgable individual 2
  • Friendly staff 2

Customers don't like

  • Unwilling to own their mistakes12
  • Worst customer service ever12
  • Procedures11
  • Customer service8
  • Their service and procedures7

Products by Pennymac

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Prosper

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $23K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Interest rate was good 1
  • Not as expected 1
  • On the front end they delivered very fast and effienciently 1
  • Social spect of investing 1

Customers don't like

  • Customer service5
  • Stole my money2
  • Misrepresent investor returns1
  • Very frustrating procces1
  • Poor customer service1

Products by Prosper

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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