PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about US Career Institute and Penn Foster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Penn Foster

Penn Foster

Has verified representatives
2.4
US Career Institute
Penn Foster

US Career Institute and Penn Foster Overview

Total reviews
49
276
Company responses
0
0
Issues resolved
0
1

Penn Foster was first mentioned on PissedConsumer on Feb 29, 2008 and since then this brand received 276 reviews. It is 227 reviews more than US Career Institute received since Jan 8, 2012.

US Career Institute and Penn Foster Consumer Ratings

Rank
120 out of 1496 in Education category
104 out of 1496 in Education category
Product or Service Quality
102 in category
97 in category
Diversity of Products or Services
101 in category
96 in category
Customer service
120 in category
86 in category

According to consumer ratings and reviews, Penn Foster ranks 16 points higher in the Education category than US Career Institute. People gave US Career Institute 2 stars for Product or Service Quality criterion in Education category and it is 185 points higher than the worst rated brand in this category. At the same time, Penn Foster was rated 2.2 stars for Product or Service Quality criterion in this category and it is 190 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Penn Foster has a higher rating than US Career Institute. Regarding Customer service criterion, consumers gave US Career Institute 1.8 stars and it is 58% greater than other in category. Penn Foster however was rated 2.4 stars and it is 70% greater than other in category.

US Career Institute and Penn Foster Rating Details

Product or Service Quality
2 (18 reviews)
2.2 (54 reviews)
Reviewer's quote

...Student Service is no help either, if you email question, it takes them fwe days to answer. Sometimes too, sent email questions to instructors, no response even a week. 5...

Joan C

Closed on the weekends how can you get help if they are closed on the weekends? My courses where frozen due to a late payment, I paid on Friday but my courses are still frozen tried to call and it says "Call Monday-Friday" there goes 2 days of no classes because they are closed.

Yaniris R
Diversity of Products or Services
2.4 (17 reviews)
2.5 (58 reviews)
Reviewer's quote

These Dbags are completely insane! They have ruined my credit with a $700 bill that I do not and will not evr owe them! I havent had a single thing to do with their garbage in 5 years now they decide to put me in collections after no letter no phone call nothing saying I owed them bcz they know I...

Kazuko

Students are unable to reach a teacher for help on weekends, due to this policy change. It is unfair for no one to be available 2 days out of 7 when this is an online school. Most students enrolled work or do not have time to go in person. Most times I get out of work 5-6pm and unable to get help,...

Yaniris R
Customer service
1.8 (16 reviews)
2.4 (52 reviews)
Reviewer's quote

Basically you read take open book multiple choice tests. Then when you have a project to complete instructions are vague . The forms in these bookkeeping projects are unfamiliar nothing like what was already covered. Multiple misprints through out course. Buy accounting for dummies you'll get...

Eric P

Penn Foster is fair in their practices. They have always been very supportive even though I had problems. They have always gone above and beyond in any help I have ever needed. They are reasonably priced. They offer a top notch education. I am working on a B.S. in Business Management. The people I...

PissedConsumer802075

US Career Institute and Penn Foster Pros and Cons

Pros
  • I liked the overall course
  • Online learning
  • Mobile friendly
  • Inexpensive
Cons
  • Misleading advertisement
  • Shady pricing
  • Inadequate training
  • Customer service
  • Scamm
  • Refund policy

US Career Institute and Penn Foster Most Positive Reviews

Top rated reviews
5

Every state has different requirements for the courses provided. Some more then others. Even CNA work. One state you...

5

I am a student of Penn Foster, and I enrolled in 2013. I have had an excellent experience and find the courses to be cha...

US Career Institute and Penn Foster Most Critical Reviews

Lowest rated reviews
1

I signed up for the Medical Billing and Coding classes. The classes have such cheap materials for the money. I also lost...

1

I enrolled in one program on a Monday, called the next day to cancel and to enroll in a different program. The first...

US Career Institute and Penn Foster Latest Reviews

Recent published reviews

I am planning to have my on business as wedding planner so i taking courses to learn i hope the school is up to date

Read all 49 reviews

The website is not working properly. It keeps reloading. It does it on my PC and on my phone. Im trying to take a class...

Read all 276 reviews

US Career Institute and Penn Foster Products and Services

Most reviewed product and services
  • Us Career Institute Program (5 reviews)
  • Us Career Institute Medical Coding And Billing Program (5 reviews)
  • Us Career Institute Customer Care (3 reviews)
  • Penn Foster Program (74 reviews)
  • Penn Foster Account (17 reviews)
  • Penn Foster Course (12 reviews)