PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Window World and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Window World
Pella

Window World and Pella Overview

Total reviews
925
275
Company responses
16
0
Issues resolved
13
1

Window World and Pella Consumer Ratings

Rank
28 out of 226 in Windows and Doors category
45 out of 226 in Windows and Doors category
Customer service
28 in category
30 in category
Price Affordability
25 in category
54 in category
Product or Service Quality
21 in category
37 in category
Diversity of Products or Services
28 in category
46 in category

Window World and Pella Rating Details

Customer service
1.5 (361 reviews)
1.4 (98 reviews)
Reviewer's quote

This is very very unacceptable customer service and *** poor service i have received throughout this whole ordeal it's not even funny. I will never use window world again on my whole house nor on any of my my future jobs after this nightmare I've been through. I am very very disappointed and...

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First of all the money that we spent for Pella products windows doors a lot of money your customer service totally is out of control because there is no control I waited online for almost 15 minutes just to be towed because of COVID-19 which is a bunch of BS you cant answer the telephone and you...

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Price Affordability
2.6 (281 reviews)
1.7 (79 reviews)
Reviewer's quote

We went with window world be cause of the price (it was still a little over $17,000). They sent out a minimal crew which ended up rushing to finish. As a results 60% of the outside trim was damaged, substantial sheet rock damage on the inside, and above one of the front windows, knocked down 1/3 of...

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...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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Product or Service Quality
1.9 (274 reviews)
1.3 (95 reviews)
Reviewer's quote

Not only has your company provided REPEATED bad service over this lengthy amount of time, you've also lost future business. After having our 16 windows installed, we were going to have our front door, back French doors, and garage doors replaced. Not only will we not use Window World for future...

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My garage window was broken by lawn service. Huge hole in both panes of glass. Called Pella and they had someone else call me...

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Diversity of Products or Services
2.1 (258 reviews)
1.8 (49 reviews)
Reviewer's quote

...Also they don’t know their products..

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...with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father of two successful daughters a beautiful wife...

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Window World and Pella Pros and Cons

Pros
  • Installation crew
  • Price
  • Look of the windows
  • Dont like that they didnt even care
  • Recovery repair representative
  • Nice looking doors
Cons
  • Customer service
  • Never return phone calls
  • Customer service and quality
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps

Window World and Pella Most Positive Reviews

Top rated reviews
5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

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5

They said that they would call back about the issue. They never did call back.

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5

Spring 2013 we had all the windows in our home replaced. This winter the caulking on every window cracked allowing cold...

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5

She went above and beyond to make sure I had answers to all my questions

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Window World and Pella Most Critical Reviews

Lowest rated reviews
1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Window World and Pella Latest Reviews

Recent published reviews
1.5

Some one tried to break in to my house last night, pulled the two screws of my bottom opener. Need you to come and fix!

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No votes

We ordered from pella directly via gunton. Getting the run around. Passing the buck to another company. Need to talk to...

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1.8

My daughter bought 4000 series windows for her home in june 2018. Was told lifetime warranted. Now a window seal is leak...

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No votes

Can't get the needed parts.

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Window World and Pella Products and Services

Most reviewed product and services
  • Window World Window (318 reviews)
  • Window World Window Installation (194 reviews)
  • Window World Installation (73 reviews)
  • Pella Window (86 reviews)
  • Pella Door (41 reviews)
  • Pella Customer Care (13 reviews)