PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Window World and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Window World
Pella

Window World and Pella Overview

Total reviews 934 289
Company responses 16 0
Issues resolved 14 1

Window World and Pella Consumer Ratings

Rank
29 out of 234 in Windows and Doors category
48 out of 234 in Windows and Doors category
Customer service
29 in category
32 in category
Price Affordability
26 in category
56 in category
Product or Service Quality
22 in category
39 in category
Diversity of Products or Services
29 in category
44 in category

Window World and Pella Rating Details

Customer service
1.5 (366 reviews)
1.4 (101 reviews)
Reviewer's quote

...I usually don't write reviews but I felt I needed to write this review because this is not good customer service at ae at all. I do not recommend this company at all..

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...Customer service blames sales. And you are stuck in the middle out the money and without the product you ordered. This company is a complete joke...

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Price Affordability
2.5 (285 reviews)
1.7 (81 reviews)
Reviewer's quote

We went with window world be cause of the price (it was still a little over $17,000). They sent out a minimal crew which ended up rushing to finish. As a results 60% of the outside trim was damaged, substantial sheet rock damage on the inside, and above one of the front windows, knocked down 1/3 of...

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...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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Product or Service Quality
1.9 (277 reviews)
1.3 (97 reviews)
Reviewer's quote

This is very very unacceptable customer service and *** poor service i have received throughout this whole ordeal it's not even funny. I will never use window world again on my whole house nor on any of my my future jobs after this nightmare I've been through. I am very very disappointed and...

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just a crap product that they sold to me as their highest quality windows and doors. What is even worse than the product is the company. My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but...

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Diversity of Products or Services
2.1 (261 reviews)
1.9 (53 reviews)
Reviewer's quote

...Also they don’t know their products..

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...with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father of two successful daughters a beautiful wife...

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Window World and Pella Pros and Cons

Pros
  • Installation crew
  • Price
  • Look of the windows
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
Cons
  • Customer service
  • Never return phone calls
  • Customer service and quality
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps

Window World and Pella Most Positive Reviews

Top rated reviews
5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

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5

They said that they would call back about the issue. They never did call back.

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5

Spring 2013 we had all the windows in our home replaced. This winter the caulking on every window cracked allowing cold...

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5

She went above and beyond to make sure I had answers to all my questions

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Window World and Pella Most Critical Reviews

Lowest rated reviews
1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Window World and Pella Latest Reviews

Recent published reviews
1

Windows and doors were ordered and paid in full 7/17/20 see attached with a promise from Alex that they would be deliver...

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1.3

Hello Justice - with regards to installation of the window - we are opting to do the install ourselves. Several notes:
1)...

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1

I recently contacted this company to install all my windows in my house. After having a representative come out, take me...

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No votes

Waited two weeks for the appointment, no confirmation call and no show.......can't get through to anyone, hours are not...

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Window World and Pella Products and Services

Most reviewed product and services
  • Window World Window (320 reviews)
  • Window World Window Installation (193 reviews)
  • Window World Installation (73 reviews)
  • Pella Window (86 reviews)
  • Pella Door (42 reviews)
  • Pella Door Installation (6 reviews)