PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Window World and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Window World
Pella

Window World and Pella Overview

Total reviews
903
245
Company responses
16
0
Issues resolved
13
1

Window World was first mentioned on PissedConsumer on Aug 26, 2008 and since then this brand received 903 reviews. It is 658 reviews more than Pella received since Nov 28, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Window World customer support team than with Pella customer service.

Window World and Pella Consumer Ratings

Rank
26 out of 269 in Windows and Doors category
48 out of 269 in Windows and Doors category
Customer service
27 in category
31 in category
Price Affordability
26 in category
50 in category
Product or Service Quality
17 in category
32 in category

According to consumer ratings and reviews, Window World ranks 22 points higher in the Windows and Doors category than Pella. People gave Window World 1.5 stars for Customer service criterion in Windows and Doors category and it is 54 points higher than the worst rated brand in this category. At the same time, Pella was rated 1.3 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Window World has a higher rating than Pella. Regarding Product or Service Quality criterion, consumers gave Window World 1.9 stars and it is 79% greater than other in category. Pella however was rated 1.3 stars and it is 60% greater than other in category.

Window World and Pella Rating Details

Customer service
1.5 (343 reviews)
1.3 (83 reviews)
Reviewer's quote

Order windows in August it December and did not get installed yet!

PissedConsumer1719528

...Really???? This is the lousiest customer service I have ever experienced. I paid a lot of money for 42 high end windows. I received a low end product with no customer service...

Jacquelyn C
Price Affordability
2.6 (271 reviews)
1.7 (66 reviews)
Reviewer's quote

...Yet there wasn’t any price’s at all on the spec sheet. Plus were never told it was an added cost to have color. I am not sure who made the decision to make the windows white but a red flag should have gone up to ask someone what color the windows should be...

Linda G

I HAVE TWO VINYL DOORS IN THE BASEMENT THAT WERE PUT IN AT THE SAME TIME THE PELLAS WERE AT ONE THIRD OF THE PRICE. POORER QUALITY ON ROLLERS, LOCKS, SLIDERS BUT NO ROT AND WILL LAST MANY MORE YRS W MORE WEATHER EXPOSURE. NO I WILL NEVER BUY ANOTHER PELLA PRODUCT AND WILL TELL ALL WHO WILL LISTEN...

SCOTT D
Product or Service Quality
1.9 (262 reviews)
1.3 (82 reviews)
Reviewer's quote

They install new inserts over rotten wood framing and trim, its really sad that, as soon as the home owner turns around, you have no quality ,I watched them work, and saw what they do to cut corners ,youll be shocked..

William C

Pella has the worst customer service ever, they do not send inquired information. They are overpriced for product. Absolutely cannot get parts needed for items installed...

PissedConsumer1646137

Window World and Pella Pros and Cons

Pros
  • Installation crew
  • Price
  • Look of the windows
  • Dont like that they didnt even care
  • Recovery repair representative
  • When you call they come in short period of time
Cons
  • Customer service
  • Never return phone calls
  • Customer service and quality
  • Poor service
  • Defective design
  • Windows are poor quality

Window World and Pella Most Positive Reviews

Top rated reviews
5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

5

They said that they would call back about the issue. They never did call back.

Window World and Pella Most Critical Reviews

Lowest rated reviews
1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

Window World and Pella Latest Reviews

Recent published reviews
4

Chris and his team did great work, cleaned up and did a great job. All windows and door look great inside and out.

Read all 903 reviews

The lock went bad and kept getting jammed. Therefore, i had to completely take it off. I would like a replacement lock.

Read all 245 reviews

Window World and Pella Products and Services

Most reviewed product and services
  • Window World Window (315 reviews)
  • Window World Window Installation (191 reviews)
  • Window World Installation (72 reviews)
  • Pella Window (85 reviews)
  • Pella Door (38 reviews)
  • Pella Customer Care (12 reviews)