PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Window World and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Window World
Pella

Window World and Pella Overview

Total reviews 1010 386
Company responses 16 0
Issues resolved 17 1

Window World and Pella Consumer Ratings

Rank
42 out of 429 in Windows and Doors category
61 out of 429 in Windows and Doors category
Customer service
44 in category
48 in category
Price Affordability
36 in category
68 in category
Product or Service Quality
34 in category
48 in category
Diversity of Products or Services
42 in category
56 in category

Window World and Pella Rating Details

Customer service
1.5
(415 reviews)
1.4
(146 reviews)
Reviewer's quote

Nick, from your Palm Beach office has demonstrated the worst customer service Ive ever had to experience in my life. I have months and months of communication where he either doesnt reply, or promises to get back to you, and never does. I have tried to resolve this with him Directly to no avail...

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...Customer service says they understand how I feel. They don't. I told them they should be embarassed to work for Pella...

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Price Affordability
2.5
(326 reviews)
1.8
(125 reviews)
Reviewer's quote

...The owner did refund the price of the lock. Fast forward to now and I am having a mildew problem with the supposedly doesnt mildew door. The first time I called the guy who was going to look at said it was all good without even seeing the door...

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...He told us he didnt have price for parts and that office would contact us for payment. We found this odd due to his years with company, but of course said ok. We got a message left on our phone the next day from office saying we owed them $400...

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Product or Service Quality
1.9
(320 reviews)
1.5
(141 reviews)
Reviewer's quote

...The windows are of very good quality and look fantastic. I will recommend Window World to my friends and family. Deb M..

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We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people were so great to come out yearly and perform a "Tune-Up" on our windows and doors to keep them working well. Recently we decided that our 40 year old Log Cabin was feeling very...

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Diversity of Products or Services
2.1
(298 reviews)
1.9
(82 reviews)
Reviewer's quote

For almost a year I have been going back and fourth with this company regarding late products, poor quality of products, no delivery of products now its come to FRAUD. on 9/21/22 they charged my account without my verification or signature for a product that was incorrect 4xs, late by 8 months and...

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...What a joke Pella is they get your money and they are done never ever again will I buy Pella they do not back there products up at all..

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Window World and Pella Pros and Cons

Pros
  • Installation crew
  • Price
  • Look of the windows
  • Dont like that they didnt even care
  • Nice looking doors
  • When you call they come in short period of time
Cons
  • Customer service
  • Never return phone calls
  • Customer service and quality
  • Unresponsive customer service reps
  • Customer service
  • Windows are poor quality

Window World and Pella Most Positive Reviews

Top rated reviews
5

I met with their representative and was satisfied with the plan to install my new windows. The installers came when...

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5

We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people...

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5

The consultation for selecting and ordering my windows was quick and easy. Installation was completed as scheduled....

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5

She went above and beyond to make sure I had answers to all my questions

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Window World and Pella Most Critical Reviews

Lowest rated reviews
1

11 weeks ago scott from window world came and gave my husband estimates on new windows. He tricked my husband into...

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1

Purchased doors 2018. Cheap insulation material that is glued on to door falls off. This is 2nd time and for a 2" piece...

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1

I placed nearly 5K down in form of check that was cashed 2 days later on vinyl siding job promised to be done by Christm...

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1

We built our new home in 2006 and insisted that the contractor buy pella products. Very bad choice. Tons of problems...

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Window World and Pella Latest Reviews

Recent published reviews
No votes

We had windows and siding done about 2 years ago. There were a few issues, but they were resolved immediately and with...

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No votes

Company which has the is advertising pella windows. Took 8000 from my mother in law and Not installing our windows

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2

Nick, from your Palm Beach office has demonstrated the worst customer service Ive ever had to experience in my life. I...

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2.5

We had a very nice and experienced service Tech come out to replace a couple of sets of wheels in the bottom of our wood...

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