PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pella and Window World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pella
Window World

Pella and Window World Overview

Total reviews 291 936
Company responses 0 16
Issues resolved 1 15

Pella and Window World Consumer Ratings

Rank
47 out of 239 in Windows and Doors category
30 out of 239 in Windows and Doors category
Customer service
33 in category
30 in category
Product or Service Quality
39 in category
21 in category
Price Affordability
57 in category
27 in category
Value for money
37 in category
28 in category

Pella and Window World Rating Details

Customer service
1.4 (101 reviews)
1.5 (367 reviews)
Reviewer's quote

...Customer service blames sales. And you are stuck in the middle out the money and without the product you ordered. This company is a complete joke...

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...I usually don't write reviews but I felt I needed to write this review because this is not good customer service at ae at all. I do not recommend this company at all..

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Product or Service Quality
1.3 (97 reviews)
1.9 (278 reviews)
Reviewer's quote

just a crap product that they sold to me as their highest quality windows and doors. What is even worse than the product is the company. My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but...

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...If I could go back in time, I would have used a different company and paid more for better quality windows and a quality installation..

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Price Affordability
1.7 (81 reviews)
2.5 (286 reviews)
Reviewer's quote

...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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...Yet there wasn’t any price’s at all on the spec sheet. Plus were never told it was an added cost to have color. I am not sure who made the decision to make the windows white but a red flag should have gone up to ask someone what color the windows should be...

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Value for money
1.5 (64 reviews)
2 (227 reviews)
Reviewer's quote

... I still have the two issues with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father ...

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...After he got the order and the money, his whole attitude has changed. He told us that Window World specializes in replacement windows and that they just order the windows and doors for new construction - our framers should know what to do. Customer calls everyday to check on the order..

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Pella and Window World Pros and Cons

Pros
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
  • Installation crew
  • Price
  • Look of the windows
Cons
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps
  • Customer service
  • Never return phone calls
  • Customer service and quality

Pella and Window World Most Positive Reviews

Top rated reviews
5

They said that they would call back about the issue. They never did call back.

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5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

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5

She went above and beyond to make sure I had answers to all my questions

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5

Spring 2013 we had all the windows in our home replaced. This winter the caulking on every window cracked allowing cold...

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Pella and Window World Most Critical Reviews

Lowest rated reviews
1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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1

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication...

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Pella and Window World Latest Reviews

Recent published reviews
No votes

We live in Central Florida and installed Pella Windows a few years ago. During this Pandemic, we discovered four of our...

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No votes

insdtallers were nasty and did underhanded things to home refused to come back when part fell off window and hit me in...

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No votes

We have spent a great deal with Pella. Over the years, as this site shows, the company could care less about customer...

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2.6

The windows themselves are ok, but installation was a nightmare. One window was broken; one was installed incorrectly...

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Pella and Window World Products and Services

Most reviewed product and services
  • Pella Window (87 reviews)
  • Pella Door (42 reviews)
  • Pella Door Installation (6 reviews)
  • Window World Window (320 reviews)
  • Window World Window Installation (193 reviews)
  • Window World Installation (73 reviews)