PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and University Of Phoenix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
University Of Phoenix

Pearson Education and University Of Phoenix Overview

Total reviews 1519 293
Company responses 0 0
Issues resolved 8 0

Pearson Education and University Of Phoenix Consumer Ratings

Rank
219 out of 882 in Education category
79 out of 559 in Universities, Colleges and Schools category
Customer service
157 in category
57 in category
Product or Service Quality
150 in category
53 in category
Value for money
138 in category
52 in category
Price Affordability
178 in category
72 in category

Pearson Education and University Of Phoenix Rating Details

Customer service
1.3 (553 reviews)
1.4 (45 reviews)
Reviewer's quote

I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you...

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I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..

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Product or Service Quality
1.3 (539 reviews)
1.4 (47 reviews)
Reviewer's quote

The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

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Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

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Value for money
1.4 (464 reviews)
1.1 (23 reviews)
Reviewer's quote

...Go *** yourself and pay us money, by the way we are a non profit company!..

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...I am 60 years old and have no idea where I would get this money. In addition, that partial time at University of Phoenix did nothing to benefit me at all employment wise. Was a waste of time and money...

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Price Affordability
1.4 (463 reviews)
1.2 (28 reviews)
Reviewer's quote

...I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life..

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Why are the loans for students who attended between 2010-**** not being forgiven as well? I was scammed by the same deceptive practices when I met with an adviser in 2010. I was told UOP was "working with" major companies like Yahoo and MGM, Adobe, and Microsoft, etc. and if I maintained a high gpa...

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Pearson Education and University Of Phoenix Pros and Cons

Pros
  • Nada
  • Easy and fast
  • Books and digital content
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
Cons
  • Customer service
  • Technical support
  • Price
  • Management
  • Lack of information
  • Huge scam

Pearson Education and University Of Phoenix Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

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5

I called about a voucher question
And received great customer service

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4

I am about to graduate with UoP online Bachelor in Science degree with a major in Criminal Justice with a minor in...

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Pearson Education and University Of Phoenix Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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1

I was promised a monthly payment of $714.50 for BHA, I have never received this amount. They told me it was due to the...

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Pearson Education and University Of Phoenix Latest Reviews

Recent published reviews
No votes

I missed my appointment today and I have been trying to contact customer to reschedule my test. I have a bad cough so I...

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1

Why are the loans for students who attended between 2010-**** not being forgiven as well? I was scammed by the same...

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No votes

Unable to link Pearson to my google classroom

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1.5

I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix Unive...

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Pearson Education and University Of Phoenix Products and Services

Most reviewed product and services
  • Pearson Education Mymathlab Program (103 reviews)
  • Pearson Education Textbook (77 reviews)
  • Pearson Education Program (56 reviews)
  • University Of Phoenix Financial Aid Service (81 reviews)
  • University Of Phoenix Program (42 reviews)