PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The College Network and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The College Network
Pearson Education

The College Network and Pearson Education Overview

Total reviews 194 1524
Company responses 0 0
Issues resolved 0 8

The College Network and Pearson Education Consumer Ratings

Rank
95 out of 554 in Universities, Colleges and Schools category
214 out of 875 in Education category
Product or Service Quality
70 in category
147 in category
Customer service
68 in category
152 in category
Price Affordability
78 in category
174 in category
Additional Fees
71 in category
115 in category

The College Network and Pearson Education Rating Details

Product or Service Quality
1.1 (40 reviews)
1.3 (537 reviews)
Reviewer's quote

I am almost done paying off for a service I not only never used I didn't want it. April 2015, I called and requested a refund for all the exams tests fee because I am entiled to at least that since I PAID FOR THE EXAMS FEES AHEAD OF TIME WITH THAT TUITION. I was told that I would get that (again...

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The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

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Customer service
1.2 (38 reviews)
1.3 (551 reviews)
Reviewer's quote

Have sent many e mails with no response, customer service verifys the refund is due and then just refers you to the accounting dept and they do not respond and their voicemail refers you to their e mail. I know of a few more military members here in the same boat. It is sad to think they are taking...

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...Pearsons customer service is through chat. There is no way to talk to a live customer service representative to help you. I chatted for over two hours and still was unable to resolve that issue...

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Price Affordability
1.1 (31 reviews)
1.4 (464 reviews)
Reviewer's quote

...did not accept TCN stuff anymore she then told me about TCN scam and how she talks to atleast a couple people in the same situation everyday she told me the price that i could have paid had i just used Excelsior directly and i would get Financial aid! I didnt want to believe it so i called TCN and talked to several different people and got vague run around in circles answers. I stopped the payments and now here it is 2 years later and i literally get phone calls every three months or so from some company saying they are representing TCN and that TCN is currently moving my account to prelegal status where they will seek legal actions and the right to enforce that by any means necessary should i not pay and what are my intentions. The last time they called which was today the guy told me that the SCHOOL was...

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...I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life..

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Additional Fees
1 (29 reviews)
1.5 (389 reviews)
Reviewer's quote

I see that this organization has and is going thru lots of lawsuits!!!!! I want to know what I do to get my money back as well!!!!! Why are they allowing them to keep advertising to people about education when the obviously are not forth coming with correct and honest info about there programs!!!!...

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I can't talk to anyone to get a refund for something I never received

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The College Network and Pearson Education Pros and Cons

Pros
  • Staff knows how to sell their product
  • Good hype reps
  • Nada
  • Easy and fast
  • Books and digital content
Cons
  • Unable to complete
  • Buyers remorse
  • How difficult it is to get a refund
  • Customer service
  • Technical support
  • Price

The College Network and Pearson Education Most Positive Reviews

Top rated reviews
No votes
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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No votes
5

I called about a voucher question
And received great customer service

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The College Network and Pearson Education Most Critical Reviews

Lowest rated reviews
1

I was a student at The College Network (TCN) and I feel that I was misled to sign up for their program by one of their...

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1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

In 2010 I too was mislead by TCN salesperson, related to time and classes it would take for my RN, told they worked...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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The College Network and Pearson Education Latest Reviews

Recent published reviews
No votes

I was in your program years ago but didn't finish cuz I was in an accident. I paid it off I owe nothing can I start the...

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1

Called 3x transferrered to credit card sept and disconnected . Take this $76.20 off my credit card

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No votes

In 2007, I started classes after having someone come to my home and talk about the nursing program. After my first...

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No votes

I just want to get clarification that's I have completed my 10 board exams and I have secured passing grades . But I...

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The College Network and Pearson Education Products and Services

Most reviewed product and services
  • The College Network Program (73 reviews)
  • The College Network Classes (8 reviews)
  • The College Network Customer Care (6 reviews)
  • Pearson Education Customer Care (150 reviews)
  • Pearson Education Website (105 reviews)
  • Pearson Education Mymathlab Program (103 reviews)