PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and The College Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
The College Network

Pearson Education and The College Network Overview

Total reviews 1508 194
Company responses 0 0
Issues resolved 8 0

Pearson Education and The College Network Consumer Ratings

Rank
216 out of 878 in Education category
95 out of 555 in Universities, Colleges and Schools category
Customer service
146 in category
64 in category
Product or Service Quality
142 in category
66 in category
Value for money
128 in category
73 in category
Price Affordability
164 in category
74 in category

Pearson Education and The College Network Rating Details

Customer service
1.3 (552 reviews)
1.2 (38 reviews)
Reviewer's quote

I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you...

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Have sent many e mails with no response, customer service verifys the refund is due and then just refers you to the accounting dept and they do not respond and their voicemail refers you to their e mail. I know of a few more military members here in the same boat. It is sad to think they are taking...

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Product or Service Quality
1.3 (538 reviews)
1.1 (40 reviews)
Reviewer's quote

The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

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I am almost done paying off for a service I not only never used I didn't want it. April 2015, I called and requested a refund for all the exams tests fee because I am entiled to at least that since I PAID FOR THE EXAMS FEES AHEAD OF TIME WITH THAT TUITION. I was told that I would get that (again...

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Value for money
1.4 (463 reviews)
1 (27 reviews)
Reviewer's quote

...Go *** yourself and pay us money, by the way we are a non profit company!..

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I see that this organization has and is going thru lots of lawsuits!!!!! I want to know what I do to get my money back as well!!!!! Why are they allowing them to keep advertising to people about education when the obviously are not forth coming with correct and honest info about there programs!!!!...

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Price Affordability
1.4 (462 reviews)
1.1 (31 reviews)
Reviewer's quote

...I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life..

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...did not accept TCN stuff anymore she then told me about TCN scam and how she talks to atleast a couple people in the same situation everyday she told me the price that i could have paid had i just used Excelsior directly and i would get Financial aid! I didnt want to believe it so i called TCN and talked to several different people and got vague run around in circles answers. I stopped the payments and now here it is 2 years later and i literally get phone calls every three months or so from some company saying they are representing TCN and that TCN is currently moving my account to prelegal status where they will seek legal actions and the right to enforce that by any means necessary should i not pay and what are my intentions. The last time they called which was today the guy told me that the SCHOOL was...

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Pearson Education and The College Network Pros and Cons

Pros
  • Nada
  • Easy and fast
  • Books and digital content
  • Staff knows how to sell their product
  • Good hype reps
Cons
  • Customer service
  • Technical support
  • Price
  • Unable to complete
  • Buyers remorse
  • How difficult it is to get a refund

Pearson Education and The College Network Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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No votes
5

I called about a voucher question
And received great customer service

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No votes

Pearson Education and The College Network Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

I was a student at The College Network (TCN) and I feel that I was misled to sign up for their program by one of their...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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1

In 2010 I too was mislead by TCN salesperson, related to time and classes it would take for my RN, told they worked...

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Pearson Education and The College Network Latest Reviews

Recent published reviews
1

I was working on an assignment for math, I write in my answer after checking god knows how many times, 7.4,...

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No votes

I was in your program years ago but didn't finish cuz I was in an accident. I paid it off I owe nothing can I start the...

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No votes

I ordered a book yesterday and paid to have it sent overnight because my course just started and it is back ordered...

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No votes

In 2007, I started classes after having someone come to my home and talk about the nursing program. After my first...

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Pearson Education and The College Network Products and Services

Most reviewed product and services
  • Pearson Education Mymathlab Program (103 reviews)
  • Pearson Education Textbook (77 reviews)
  • Pearson Education Program (56 reviews)
  • The College Network Program (73 reviews)
  • The College Network Classes (8 reviews)
  • The College Network Lpn To Rn In Nursing Program (4 reviews)