PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sage and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sage
Pearson Education

Sage and Pearson Education Overview

Total reviews 46 1519
Company responses 0 0
Issues resolved 0 8

Sage and Pearson Education Consumer Ratings

Rank
241 out of 1082 in Software category
218 out of 882 in Education category
Customer service
166 in category
154 in category
Value for money
155 in category
134 in category
Billing Practices
170 in category
124 in category
Product or Service Quality
174 in category
147 in category

Sage and Pearson Education Rating Details

Customer service
1.2 (30 reviews)
1.3 (553 reviews)
Reviewer's quote

...However, it is now time for others like me to find a more customer service oriented payroll program. Sage does not fulfill the requirements, and has not for quite some time. What company can ever afford to lose customers to the plentiful competition...

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I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you...

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Value for money
1.4 (23 reviews)
1.4 (464 reviews)
Reviewer's quote

...but so they should! I have to pay for support and a lengthy telephone call just to get this - not to mention wasting my day - waiting for sage who take the money for support but obviously do not employ enough staff to deal with the demand - if you need more staff during busy periods THEN EMPLOY THEM - this is not the first time - and when we eventually get though we might be...

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...Go *** yourself and pay us money, by the way we are a non profit company!..

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Billing Practices
1.2 (23 reviews)
1.5 (399 reviews)
Reviewer's quote

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next day, when we tried to log in from our workstations, we received error message that Smart Posting had stopped and needed to be restarted on Server. Went to Server and there was...

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It had taken me hours to even get to that point as it said my billing name, and name in step 1 didn't match. In reality it had charged me 3 times even though it said registration was unsuccessful all three times. I asked to be refunded for two of the three accounts, and they refunded and deleted...

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Product or Service Quality
1.4 (23 reviews)
1.3 (539 reviews)
Reviewer's quote

Sage without approval charged our Company on my Credit Card for payroll services we did not request, sign for or approve. We downgraded their product at great expense because they dropped payroll within the system so they could charge a outrageous sum for a service we don't need..

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The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

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Sage and Pearson Education Pros and Cons

Pros
  • Little
  • Some online chat reps are polite
  • Ok if and when it actually works between biannual crashes
  • Nada
  • Easy and fast
  • Books and digital content
Cons
  • Terrible customer support
  • Program is buggy
  • On hold almost 1 and a half hours
  • Customer service
  • Technical support
  • Price

Sage and Pearson Education Most Positive Reviews

Top rated reviews
3.3

Sage should seriously address their support waiting time!
On hold for 45 minutes??!
Costs a fortune but they don’t offer t...

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5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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No votes
5

I called about a voucher question
And received great customer service

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Sage and Pearson Education Most Critical Reviews

Lowest rated reviews
1

Have been using Sage 50 software for many years now and recentl. bought Sage instant instant as my new laptop will not a...

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1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

My business had used Peachtree/Sage 50 since 2006. We had so many problems with reaching someone who spoke clear...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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Sage and Pearson Education Latest Reviews

Recent published reviews
1.9

I have been waiting for a tech support call about a quirk I am stuck on in my program. I have been on chat 3 different...

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No votes

I missed my appointment today and I have been trying to contact customer to reschedule my test. I have a bad cough so I...

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1

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next...

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No votes

Unable to link Pearson to my google classroom

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Sage and Pearson Education Products and Services

Most reviewed product and services
  • Sage Accounting Software (10 reviews)
  • Sage Sage 50 Accounting Software (7 reviews)
  • Sage Technical Support (2 reviews)
  • Pearson Education Mymathlab Program (103 reviews)
  • Pearson Education Textbook (77 reviews)
  • Pearson Education Program (56 reviews)