PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and Sage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
Sage

Pearson Education and Sage Overview

Total reviews 1508 45
Company responses 0 0
Issues resolved 8 0

Pearson Education and Sage Consumer Ratings

Rank
216 out of 878 in Education category
241 out of 1073 in Software category
Customer service
146 in category
157 in category
Product or Service Quality
142 in category
165 in category
Website
192 in category
164 in category
Value for money
129 in category
149 in category

Pearson Education and Sage Rating Details

Customer service
1.3 (552 reviews)
1.2 (29 reviews)
Reviewer's quote

I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you...

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...However, it is now time for others like me to find a more customer service oriented payroll program. Sage does not fulfill the requirements, and has not for quite some time. What company can ever afford to lose customers to the plentiful competition...

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Product or Service Quality
1.3 (538 reviews)
1.4 (22 reviews)
Reviewer's quote

The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

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Sage without approval charged our Company on my Credit Card for payroll services we did not request, sign for or approve. We downgraded their product at great expense because they dropped payroll within the system so they could charge a outrageous sum for a service we don't need..

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Website
1.4 (529 reviews)
1.9 (15 reviews)
Reviewer's quote

I recently attempted to send the letter below, via email, to Pearson PTE, Pembroke Pines, FL, but the Pearson website does not show email addresses for communication purposes. The only email address I could locate was listed under their Malpractice Policy &; no response to my letter was...

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...STUPID! No need to read further, cuz this website is requiring more details saying that a minimum of 100 words are needed and so now I write nonsensical words to comply. {{Redacted}}..

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Value for money
1.4 (463 reviews)
1.4 (22 reviews)
Reviewer's quote

...Go *** yourself and pay us money, by the way we are a non profit company!..

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...but so they should! I have to pay for support and a lengthy telephone call just to get this - not to mention wasting my day - waiting for sage who take the money for support but obviously do not employ enough staff to deal with the demand - if you need more staff during busy periods THEN EMPLOY THEM - this is not the first time - and when we eventually get though we might be...

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Pearson Education and Sage Pros and Cons

Pros
  • Nada
  • Easy and fast
  • Books and digital content
  • Little
  • Some online chat reps are polite
  • Ok if and when it actually works between biannual crashes
Cons
  • Customer service
  • Technical support
  • Price
  • Terrible customer support
  • Program is buggy
  • On hold almost 1 and a half hours

Pearson Education and Sage Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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3.3

Sage should seriously address their support waiting time!
On hold for 45 minutes??!
Costs a fortune but they don’t offer t...

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5

I called about a voucher question
And received great customer service

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No votes

Pearson Education and Sage Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

Have been using Sage 50 software for many years now and recentl. bought Sage instant instant as my new laptop will not a...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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1

My business had used Peachtree/Sage 50 since 2006. We had so many problems with reaching someone who spoke clear...

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Pearson Education and Sage Latest Reviews

Recent published reviews
1

I was working on an assignment for math, I write in my answer after checking god knows how many times, 7.4,...

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1

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next...

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No votes

I ordered a book yesterday and paid to have it sent overnight because my course just started and it is back ordered...

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2.2

Try and ring the helpline and put your number in. It doesnt recognise the "5" and you get in a loop which does not resol...

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Pearson Education and Sage Products and Services

Most reviewed product and services
  • Pearson Education Mymathlab Program (103 reviews)
  • Pearson Education Textbook (77 reviews)
  • Pearson Education Program (56 reviews)
  • Sage Accounting Software (9 reviews)
  • Sage Sage 50 Accounting Software (6 reviews)
  • Sage Technical Support (2 reviews)