PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopko Optical and Pearle Vision as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopko Optical
Pearle Vision

Shopko Optical and Pearle Vision Overview

Total reviews
59
276
Company responses
0
0
Issues resolved
0
1

Shopko Optical and Pearle Vision Consumer Ratings

Rank
96 out of 476 in Medical Supplies and Equipment category
69 out of 476 in Medical Supplies and Equipment category
Customer service
78 in category
52 in category
Product or Service Quality
102 in category
67 in category
Diversity of Products or Services
71 in category
72 in category
Price Affordability
118 in category
81 in category

Shopko Optical and Pearle Vision Rating Details

Customer service
1.5 (26 reviews)
1.9 (71 reviews)
Reviewer's quote

...Their customer service sucks. Their products are over priced. The worst part about the whole situation is the doctor was fantastic and I really liked him but because of their repeated incompetence I will be finding another eye place because I will not subject myself to this *** service yet again..

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...Why are you in customer service if you aren't giving good customer service. " Shame on you "..

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Product or Service Quality
1.6 (23 reviews)
2 (63 reviews)
Reviewer's quote

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses and I had them in a few days! Awesome & most friendly Optometrist that I have ever had!! Optician was top notch and Manager of the store was very sweet and friendly..

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I of course said absolutely I went in and paid another $116 for thinner frames and in the mean time wore my old glasses which in the quality they were in was hard to even see out of. It took a little over a week to get the new ones back and when I picked them up for the second time I looked and...

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Diversity of Products or Services
2.3 (23 reviews)
2.3 (60 reviews)
Reviewer's quote

...They sell an inferior product and do not want behind their products. ..

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I am battling advanced stage ovarian cancer and was discriminated against by the franchise owner at the Albuquerque, NM location. I went to pearl vision on June 20, 2020 to purchase two pairs of glasses, and as I was sitting there going over my charges, the owner came over and told me I was wasting...

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Price Affordability
1.9 (21 reviews)
2.1 (57 reviews)
Reviewer's quote

...Not even a free exam with the high price of glasses..

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...it regardless of price something should have been offered to fix this situation and nothing was offered but an Im sorry enjoy your trip...

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Shopko Optical and Pearle Vision Pros and Cons

Pros
  • Wide selection
  • Timeliness of glasses being delivered
  • Nice atmosphere
  • Friendly service
  • Products
  • Optometrists
Cons
  • Poor service
  • Poor customer service
  • Wont take medicaid
  • Low quality of service
  • Run around and bad service
  • Front desk answer and excuses

Shopko Optical and Pearle Vision Most Positive Reviews

Top rated reviews
5

Most of the girls working the optical dept in Escanaba Mich are not friendly at all. I wont be a returning customer....

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5

I am very pleasure with the custumer service in Pear Vision in Plaza del Caribe Ponce. The Dr response all my questions...

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4.7

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses...

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5

Previously bought bought titanium frames four years ago. the frames were bendable and lasted 4 years. I asked for...

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Shopko Optical and Pearle Vision Most Critical Reviews

Lowest rated reviews
1

Standing here right now waiting and waiting. Finished my eye exam which went fine. but this lady has been trying to...

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1

My husband and I were inquiring about ordering new lenses and possibly purchasing new frames. We asked about what we...

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1

Ordered glasses paid them in full and was told it would take two weeks max so today is two weeks and I called for...

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1

I was a first time wearer of glasses because I failed the eye test for my license at the age of 54 years.My new glasses...

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Shopko Optical and Pearle Vision Latest Reviews

Recent published reviews
1

COVID freak
Went for exam, followed all prompts and all was fine when the initial part was done I was shown waiting area...

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No votes

Easy on hold for 45 minutes and they could not tell me anything
A waste of time!

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1

Went for my Daughter's appointment. Management Barb on the phone, never acknowledged us. So we looked around to pick out...

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1.5

I already have an eyeglass prescription but the receptionist is forcing me to pay an extra $100 for the contact exam....

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Shopko Optical and Pearle Vision Products and Services

Most reviewed product and services
  • Shopko Optical Eye Exam (15 reviews)
  • Shopko Optical Eyeglasses (8 reviews)
  • Shopko Optical Customer Care (8 reviews)
  • Pearle Vision Customer Care (33 reviews)
  • Pearle Vision Eyeglasses (18 reviews)
  • Pearle Vision Repair (10 reviews)