PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peapod and Shoprite as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peapod
Shoprite

Peapod and Shoprite Overview

Total reviews
107
498
Company responses
0
0
Issues resolved
2
1

Shoprite was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 498 reviews. It is 391 reviews more than Peapod received since Jul 20, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Peapod customer support team than with Shoprite customer service.

Peapod and Shoprite Consumer Ratings

Rank
12 out of 340 in Food Delivery category
13 out of 482 in Supermarkets and Malls category
Customer service
11 in category
35 in category
Website
25 in category
19 in category
Staff
11 in category
47 in category

Peapod and Shoprite Rating Details

Customer service
2.4 (49 reviews)
1.9 (152 reviews)
Reviewer's quote

Tried to call customer service - 22 minute waits twice - Stupidly ordered for a relative some groceries and that was just a few days ago - here again tried to utilize 'their' ten dollar coupon - it was now a different coupon and once again no surprise I guess here - the coupon didn't go through....

Debbie L

...Manager has terrible customer service and needs to be trained better..

Desteny
Website
2.8 (48 reviews)
3 (132 reviews)
Reviewer's quote

...Their website has gone down and I can't access my order, nor can I get a customer service rep on the phone. I'm no longer ordering with this service. It started out great, and then went downhill fast..

Lisa D

Feil, We are sorry that you continue to have the experience you described when attempting to use the Downtime Dollars area of our website. We have forwarded the information you provided to our website team for review. As may have been mentioned previously, our site is not compatible with Windows 10...

Christeen
Staff
2.3 (46 reviews)
1.8 (18 reviews)
Reviewer's quote

...A loss of a $115 sale plus staff resources and future business. Exhausting resources and losing money because of an inexperienced and unprofessional front line staff member. Due to this experience, I am switching services...

Linda K

...ul end up waiting 2 hours just to get to the counter, worse part the staff doesnt care they just chit chat and make the time of their lives didnt you train your staff? customer service need to b done..

Averianna

Peapod and Shoprite Pros and Cons

Pros
  • Ease of ordering
  • Usually all delivery people
  • Website ordering ease
  • Sales
  • Vinnie great attitude richmond ave
  • Variety and the kindness of the rest of the employees
Cons
  • Customer service
  • Worries about things going amuck at work
  • Texting me
  • Customer service
  • Bad attitude
  • Unacceptable

Peapod and Shoprite Most Positive Reviews

Top rated reviews
5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

5

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

Peapod and Shoprite Most Critical Reviews

Lowest rated reviews
1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

1

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

Peapod and Shoprite Latest Reviews

Recent published reviews
1

Man oh man - ordered a week ago for ourselves and tried to utilize 'their' ten dollar coupon - no success no matter how...

Read all 107 reviews

Purchased food with ebt cashier was to charge what left on that card then i pay the difference with my bank card turns...

Read all 498 reviews

Peapod and Shoprite Products and Services

Most reviewed product and services
  • Peapod Delivery Service (32 reviews)
  • Peapod Vehicle Driver (18 reviews)
  • Peapod Customer Care (14 reviews)
  • Shoprite Manager (69 reviews)
  • Shoprite Cashier (56 reviews)
  • Shoprite Customer Care (53 reviews)