PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peapod and Safeway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peapod
Safeway

Peapod and Safeway Overview

Total reviews
204
552
Company responses
0
0
Issues resolved
3
2

Peapod and Safeway Consumer Ratings

Rank
20 out of 261 in Food Delivery category
107 out of 397 in Food Stores category
Customer service
19 in category
91 in category
Website
32 in category
82 in category
Diversity of Products or Services
20 in category
96 in category
Product or Service Quality
14 in category
73 in category

Peapod and Safeway Rating Details

Customer service
1.9 (90 reviews)
1.7 (205 reviews)
Reviewer's quote

We have no way of contacting customer service at Peapod. It is impossible to reach customer service by phone, email, or online chat. For the past two months, we have been unable to make use of our Peapod Pass and place a delivery order...

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I was treated terribly by a customer service member in store today, yelled at and humiliated in front of my child and the whole store..

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Website
2.5 (85 reviews)
2.4 (157 reviews)
Reviewer's quote

...When I used the store Wi-Fi to reach the Peapod site, the website said my user name/email address did not exist. I will never use Peapod again or the associated Giant store. You can try your luck during the pandemic, but don't rely on Peapod to fill your larder..

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...I think their Website might be a beta test version since it does not work very well. Maybe 3rd graders created it? I have spent $1000's of dollars at Frys and Sprouts online for pickup with not even one problem in all the transactions. This is how businesses go out of business...

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Diversity of Products or Services
2.7 (81 reviews)
2.6 (163 reviews)
Reviewer's quote

...and am considering changing delivery services. VERY dissappointed !!!!!..

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...It would make my shopping experience comfortable and fair for me to be able to look at new products and to have access to a non-discriminatory shopping experience..

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Product or Service Quality
2.5 (80 reviews)
2.2 (161 reviews)
Reviewer's quote

...I do not want this order and there is NO CUSTOMER SERVICE AVAILABLE..

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The product was twenty minutes old - never opened, and still in the bag SAFEWAY put it in at the checkstand. If the store employees touch it to bag it the customer is safe? But if the customer carries the bag out then brings it right back - it's diseased!! Good Grief - just another scam to keep...

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Peapod and Safeway Pros and Cons

Pros
  • Ease of ordering
  • Usually all delivery people
  • Grocery delivery
  • I used to love this store
  • Employees
  • Courtesy
Cons
  • Customer service
  • No concern for customer
  • Waiting for delivery slot to open
  • Customer service
  • Unprofessional behavior
  • Poor service and high prices

Peapod and Safeway Most Positive Reviews

Top rated reviews
5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

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5

Southwest Safeway needs new management rotten meat always in the meat cases

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5

We love PeaPod, and the guys have always been great. Until today. I was home but didnt answer the door. My elderly...

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5

Customers are just highly rude and it is mind boggling how petty they become over little things. Stop trying to overall...

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Peapod and Safeway Most Critical Reviews

Lowest rated reviews
1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

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1

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.
The pharmacy manager knows absol...

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1

So, once again, I woke up early on a Sunday to wait for a 6:00-8:00 am delivery. Lo and behold, at 8:30, I was forced...

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1

On 11/3/14 at 8:30 pm a customer shopping at Safeway on Church and Market Street was racially discriminated against by...

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Peapod and Safeway Latest Reviews

Recent published reviews
No votes

The phone call would not go through. You make it very hard for customers to use your service. Why is that?

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2.1

This is the 2nd time I've ordered groceries online and chose a delivery time and 2.5 hours later I had to call asking fo...

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No votes

I received notification of automatic renewal of my account. If you dont want it, you must go to my account. They have ch...

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3.8

I won't wear a mask. Please have designated Avoid aahours for customers who don't wear masks.

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Peapod and Safeway Products and Services

Most reviewed product and services
  • Peapod Delivery Service (55 reviews)
  • Peapod Vehicle Driver (19 reviews)
  • Peapod Customer Care (17 reviews)
  • Safeway Customer Care (82 reviews)
  • Safeway Manager (61 reviews)
  • Safeway Cashier (29 reviews)