PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peapod and Safeway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peapod
Safeway

Peapod and Safeway Overview

Total reviews
107
489
Company responses
0
0
Issues resolved
2
1

Safeway was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 489 reviews. It is 382 reviews more than Peapod received since Jul 20, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Peapod customer support team than with Safeway customer service.

Peapod and Safeway Consumer Ratings

Rank
12 out of 340 in Food Delivery category
90 out of 623 in Food Stores category
Customer service
11 in category
81 in category
Website
25 in category
75 in category
Diversity of Products or Services
20 in category
81 in category

Peapod and Safeway Rating Details

Customer service
2.4 (49 reviews)
1.7 (174 reviews)
Reviewer's quote

Tried to call customer service - 22 minute waits twice - Stupidly ordered for a relative some groceries and that was just a few days ago - here again tried to utilize 'their' ten dollar coupon - it was now a different coupon and once again no surprise I guess here - the coupon didn't go through....

Debbie L

...So, now I get to wait in the happy line for customer service. More time waiting for reimbursement when I wish to be driving home..

Pam C
Website
2.8 (48 reviews)
2.5 (130 reviews)
Reviewer's quote

...Their website has gone down and I can't access my order, nor can I get a customer service rep on the phone. I'm no longer ordering with this service. It started out great, and then went downhill fast..

Lisa D

Recently I had occasion to visit the GoodRx website. I had to fill two prescriptions. Safeway in Jackson, Ca...

Canaan
Diversity of Products or Services
2.7 (45 reviews)
2.6 (140 reviews)
Reviewer's quote

...Due to this experience, I am switching services. I refuse to work with a company as unprofessional as this..

Linda K

Low stock on most products, incomplete orders, rude and hostile cashiers, incompetent leadership, and a huge amount of friction between the admin people and the rest of the store. This translates to irritated cashiers and other employees, who then turn that irritation towards the customer. Go to a...

Harald

Peapod and Safeway Pros and Cons

Pros
  • Ease of ordering
  • Usually all delivery people
  • Website ordering ease
  • I used to love this store
  • Employees
  • Courtesy
Cons
  • Customer service
  • Worries about things going amuck at work
  • Texting me
  • Customer service
  • Unprofessional behavior
  • Poor service and high prices

Peapod and Safeway Most Positive Reviews

Top rated reviews
5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

5

Southwest Safeway needs new management rotten meat always in the meat cases

Peapod and Safeway Most Critical Reviews

Lowest rated reviews
1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

1

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.
The pharmacy manager knows absol...

Peapod and Safeway Latest Reviews

Recent published reviews
1

Man oh man - ordered a week ago for ourselves and tried to utilize 'their' ten dollar coupon - no success no matter how...

Read all 107 reviews
1.5

Recently ceased employment with the Edmonds, WA Safeway on Hwy 99 at 238th st. The store director is easily the most...

Read all 489 reviews

Peapod and Safeway Products and Services

Most reviewed product and services
  • Peapod Delivery Service (32 reviews)
  • Peapod Vehicle Driver (18 reviews)
  • Peapod Customer Care (14 reviews)
  • Safeway Customer Care (76 reviews)
  • Safeway Manager (59 reviews)
  • Safeway Cashier (29 reviews)