PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pc Richard And Son and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pc Richard And Son

Pc Richard And Son

Has Verified Representatives
2.3
Sears

Sears

1.9
Pc Richard And Son
Sears

Pc Richard And Son and Sears Overview

Total reviews 472 6471
Company responses 5 871
Issues resolved 4 41

Pc Richard And Son and Sears Consumer Ratings

Rank
164 out of 1813 in Appliances and Electronics category
83 out of 333 in Supermarkets and Malls category
Customer service
127 in category
89 in category
Product or Service Quality
106 in category
86 in category
Warranty
83 in category
66 in category
Price Affordability
177 in category
80 in category

Pc Richard And Son and Sears Rating Details

Customer service
1.9 (118 reviews)
1.2 (1931 reviews)
Reviewer's quote

...4 hour window and then 2 gentlemen came and looked at the unit and said they didn't know they had to cut plexiglass and rudely left and told me to contact customer service. I have called customer service representatives for the past 2 weeks and have spent hours on the phone with incompetent representatives that had no...

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...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Product or Service Quality
2.5 (100 reviews)
1.5 (1550 reviews)
Reviewer's quote

...I called PC Richards service center with my concerns. I spoke with Travis at the call center. Set a repair for the following Friday...

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...This is the worst service and product..

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Warranty
2.5 (91 reviews)
1.5 (1334 reviews)
Reviewer's quote

is having the exact same issue! 3- I learn that the repair service department works only Monday through Friday -business hours- with a warranty or without is the same. 4- Web page same issue doesn't work -I try and when I got to download the sticker with the serial number just froze and didn't let...

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I have a warranty on a product that SEARS no longer has paerts for. I was told to call another number as I was entitled to a full replacement. yeah!! I have been trying for over two weeks now and I am placed on hold for hours on end...

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Price Affordability
3 (89 reviews)
2.2 (1316 reviews)
Reviewer's quote

...We expect when we walk into the showroom to purchase a new fridge that we are able to purchase the same quality/size item for that price. We had price matched the original fridge. I am also expecting to not have to pay for delivery and set up...

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How can a repair company be in business well that's probably one of the reasons they're going out of business as to they cannot give a customer a price per hour they can only charge $139 to go out to your house to tell you what's wrong which we already know what's wrong we just need to get it fixed...

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Pc Richard And Son and Sears Pros and Cons

Pros
  • Discussion at time of purchase
  • Sales person was professional & knowledgeable
  • I have no idea
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor customer service
  • Service department
  • Poor poor customer service
  • Poor customer service
  • Delivery experience
  • Service

Pc Richard And Son and Sears Most Positive Reviews

Top rated reviews
5

Very hard to ascertain what they wanted on a form just to get a form. You have to own a PC to get the form(and a...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

It is always a pleasure working with Raymond Mack at the College Point Store. We purchased a stacking Fridgidaire...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Pc Richard And Son and Sears Most Critical Reviews

Lowest rated reviews
1

Having the most horrible service from PC Richards EVER!!!!!! On 10/14 I called for service on a dishwasher under...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Stopped in the store in Greenvale and the service was horrible. The sales people don't cate who waits and pick and...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Pc Richard And Son and Sears Latest Reviews

Recent published reviews
3.2

When first fridge was installed packaging was stuffed in my indoor garbage &;;;;;;;;;;;;;;;;;;;;;;;;; across the...

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No votes

We ordered a new Kenmore refrigerator and had it delivered and installed by a technician Friday, September 25. Today is...

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No votes

I received my Whirlpool refrigerator in early August. I shopped for groceries. It was obvious next day that the fridge...

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No votes

Refund on my monies for repairs on my fridge that were not done

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Pc Richard And Son and Sears Products and Services

Most reviewed product and services
  • Pc Richard And Son Customer Care (33 reviews)
  • Pc Richard And Son Sales Representative (10 reviews)
  • Pc Richard And Son Manager (9 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)