PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zelle Pay and PayPal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay
PayPal

Zelle Pay and PayPal Overview

Total reviews
667
1255
Company responses
0
0
Issues resolved
1
11

Zelle Pay and PayPal Consumer Ratings

Rank
53 out of 205 in Cash Services category
36 out of 205 in Cash Services category
Customer service
39 in category
35 in category
Reliability
39 in category
31 in category
Product or Service Quality
41 in category
32 in category
Website
44 in category
29 in category

Zelle Pay and PayPal Rating Details

Customer service
1.2 (287 reviews)
1.3 (473 reviews)
Reviewer's quote

Contacting Zelle Customer Service results in a phone system that just plays recorded messages over and over again, no matter what selection you chose. I was finally able to get to a live person just by pressing every option available and they basically told me Zelle is a platform and has no control...

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No customer service open or response to messages in 4 days..

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Reliability
1.1 (279 reviews)
1.4 (442 reviews)
Reviewer's quote

Put deposit on a puppy want my money back never received a puppy

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I called PayPal but due to covid-19, customer service is no longer available extended hours or weekends. I am hoping for a reply tomorrow regarding return of a non-functional product I received.Thank you

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Product or Service Quality
1.2 (274 reviews)
1.4 (429 reviews)
Reviewer's quote

...I am unable to contact zelle customer service!!!! Zelle and my bank states theres nothing they can do to retrieve my money..

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The product I received was sub standard. The item came from China( I was unaware when ordering) The cost of shipping the item back is more than what I paid. This is a no win...

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Website
1.3 (257 reviews)
1.7 (426 reviews)
Reviewer's quote

...The fist advisin I had receid monies an in order to accept it to go to a website https:register. zellepay. com -but I am already registered The 2nd mdgThen seconds laterto contact Zell support where no one answers!STAY AWAY..

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...I was on my tablet the website Wish popped up on my screen. I was a user of their site. When I opened it up and there in the cart were items under my name...

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Zelle Pay and PayPal Pros and Cons

Pros
  • Quick transfer
  • Getting money transfered easy
  • Total useless
  • No pros
  • It until now
  • Easy
Cons
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money
  • Customer service
  • Way they treat customers
  • Fraudulent activity

Zelle Pay and PayPal Most Positive Reviews

Top rated reviews
5

I cannot log in to zelle

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5

It seems Paypal is repeating 2012 history when they were facing legal troubles trying to launch their IPO. Since then th...

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5

Zelle is tricky having you deactivate your clearxchange account and register with them. Clearxchange only required...

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5

I ordered a blanket from Actifyer and received a tracking number. Turns out the number was bogus. Tried numerous times...

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Zelle Pay and PayPal Most Critical Reviews

Lowest rated reviews
1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

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1

My account got scammed over 10 yrs ago, submitted to the better business bureau, PayPal, anyone else that would listen....

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1

I was transferred to 2nd level support and was nevere helped. I dont see how they ever teamed up with the major banks....

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1

I owed a company $49.00 for some work the had done for me. I went to pay and somehow agreed to pay with their credit ca...

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Zelle Pay and PayPal Latest Reviews

Recent published reviews
No votes

Used phone to transfer $300.00. Bank account had $30000.00 deducted which caused LOTS of problems for me. Check issued...

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2

I called PayPal but due to covid-19, customer service is no longer available extended hours or weekends. I am hoping for...

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No votes

I sent $35 to a person yesterday through Chase Zelle and the money was not received

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1

No update yet PayPal is not responding until now. Attached below is my order from the merchant which until now I did...

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Zelle Pay and PayPal Products and Services

Most reviewed product and services
  • Zelle Pay Money Transfer (329 reviews)
  • Zelle Pay Mobile Application (54 reviews)
  • Zelle Pay Account (48 reviews)
  • Paypal Account (246 reviews)
  • Paypal Customer Care (113 reviews)
  • Paypal Payment Processing Service (60 reviews)