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Zelle Pay
PayPal

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Zelle Pay

Zelle Pay

1.3
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 596 TOTAL REVIEWS
Rank
46 out of 305
in Cash Services category
Rating Details
Customer service
Reliability
Product or Service Quality
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    707
  • SUCCESSFUL
    65%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    7%
Top Products and Services
1.2
315 reviews
1.3
53 reviews
1.8
45 reviews
PayPal

PayPal

1.4
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 662 TOTAL REVIEWS
Rank
36 out of 305
in Cash Services category
Rating Details
Customer service
Reliability
Product or Service Quality
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    56
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    05:55
  • ISSUES RESOLVED
    23%
Top Products and Services
1.5
209 reviews
1.3
71 reviews

How would you compare Zelle Pay vs PayPal?

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Anonymous
#1770934
Customer service
Never had to use Zelle customer service. PayPal Customer DISSERVICE is per usual over in India or Pakistan and are completely useless. After my latest cluster *** experience with Hadji telling me "I can't help" I had enough. Went through 3 people and none were capable of helping do anything except aggravating me!
Product or Service Quality
No comparison in my experience. Using Zelle through Navy Federal Credit Union I have never had an issue. Worst case the person I am sending funds to cannot get them for a day. PayPal tried to stiff me for $500 because my lady friend's newer (9 months old) cell phone number wasn't listed under her but under prior owner. Despite the fact that out of 25 transactions using PayPal 19 went to my lady and ZERO to the other person I did not know! They REFUSED to assist so I got my financial institution involved. They saved me my $500 so PayPal will NEVER GET USED BY ME AGAIN!!
Anonymous
#1747850
Customer service
I've never had to use the customer service at zelle due to the high quality of their service
Product or Service Quality
Zelles quality is top-notch, no cost speed and accuracy. PayPal has hidden fees and tons of bait and switch. Zelles always free and arise within a couple hours, PayPal is only free for a transfer if you want to wait three to five business days however, for a fee of 1% you can have it transferred in two to three hours
I have something else to compare
PayPal claims that the 1 to 5 business day wait is due to security issues, yet if you pay the fee for the transfer those security issues go away
Anonymous
#1744760
Customer service
PayPal hands down wins
Product or Service Quality
PayPal. You can't even get a human at ZELLE

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