PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PayPal and Zelle Pay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PayPal
Zelle Pay

PayPal and Zelle Pay Overview

Total reviews
676
604
Company responses
0
0
Issues resolved
5
0

PayPal was first mentioned on PissedConsumer on Nov 18, 2007 and since then this brand received 676 reviews. It is 72 reviews more than Zelle Pay received since Nov 8, 2017.

PayPal and Zelle Pay Consumer Ratings

Rank
37 out of 305 in Cash Services category
46 out of 305 in Cash Services category
Customer service
32 in category
34 in category
Reliability
27 in category
33 in category
Staff
27 in category
31 in category

According to consumer ratings and reviews, PayPal ranks 9 points higher in the Cash Services category than Zelle Pay. People gave PayPal 1.2 stars for Customer service criterion in Cash Services category and it is 34 points higher than the worst rated brand in this category. At the same time, Zelle Pay was rated 1.2 stars for Customer service criterion in this category and it is 32 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that PayPal has a higher rating than Zelle Pay. Regarding Staff criterion, consumers gave PayPal 1.3 stars and it is 59% greater than other in category. Zelle Pay however was rated 1.2 stars and it is 53% greater than other in category.

PayPal and Zelle Pay Rating Details

Customer service
1.2 (268 reviews)
1.2 (261 reviews)
Reviewer's quote

I took deposit from customer, then took Final Payment. They Claimed I charged fraudulent. I proved I was correct...

PissedConsumer1727578

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't receive them. The rep on the phone was about as helpful as a dull knife, sounded like from some far away country based on his accent. Cannot cancel transaction with my bank, going to...

PissedConsumer1722938
Reliability
1.3 (243 reviews)
1.1 (256 reviews)
Reviewer's quote

On November 6th of 2019, I bought a bunk bed from sale club LLC online. It was $164. I don't usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy. A week or so went by, past the delivery date, and my son had...

Laurie

I NEED HELP! I need to speak with someone. The recording is NOT helping me.

Howell
Staff
1.3 (238 reviews)
1.2 (233 reviews)
Reviewer's quote

...Facebook site lies to customers over and over with scripts from Phillipines staff not even located in this country . A total joke! ..

Mesiah

...They want access to all of your information and apparently do not even have enough staff to answer questions when money goes to nevereverland..

PissedConsumer1224652

PayPal and Zelle Pay Pros and Cons

Pros
  • Ease of use
  • It until now
  • Offered a convenience which was good for the time being
  • Quick transfer
  • Getting money transfered easy
  • Total useless
Cons
  • Customer service
  • Fraudulent activity
  • Way they treat customers
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money

PayPal and Zelle Pay Most Positive Reviews

Top rated reviews
5

It seems Paypal is repeating 2012 history when they were facing legal troubles trying to launch their IPO. Since then th...

5

I cannot log in to zelle

PayPal and Zelle Pay Most Critical Reviews

Lowest rated reviews
1

My account got scammed over 10 yrs ago, submitted to the better business bureau, PayPal, anyone else that would listen....

1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

PayPal and Zelle Pay Latest Reviews

Recent published reviews
1

I took deposit from customer, then took Final Payment. They Claimed I charged fraudulent. I proved I was correct. They s...

Read all 676 reviews
1

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't...

Read all 604 reviews

PayPal and Zelle Pay Products and Services

Most reviewed product and services
  • Paypal Account (211 reviews)
  • Paypal Customer Care (71 reviews)
  • Paypal Payment Processing Service (35 reviews)
  • Zelle Pay Money Transfer (312 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (45 reviews)