PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PayPal and Zelle Pay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PayPal
Zelle Pay

PayPal and Zelle Pay Overview

Total reviews
718
616
Company responses
0
0
Issues resolved
6
0

PayPal was first mentioned on PissedConsumer on Nov 18, 2007 and since then this brand received 718 reviews. It is 102 reviews more than Zelle Pay received since Nov 8, 2017.

PayPal and Zelle Pay Consumer Ratings

Rank
38 out of 293 in Cash Services category
47 out of 293 in Cash Services category
Customer service
31 in category
35 in category
Reliability
28 in category
34 in category
Staff
28 in category
32 in category

According to consumer ratings and reviews, PayPal ranks 9 points higher in the Cash Services category than Zelle Pay. People gave PayPal 1.2 stars for Customer service criterion in Cash Services category and it is 34 points higher than the worst rated brand in this category. At the same time, Zelle Pay was rated 1.2 stars for Customer service criterion in this category and it is 30 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that PayPal has a higher rating than Zelle Pay. Regarding Staff criterion, consumers gave PayPal 1.3 stars and it is 57% greater than other in category. Zelle Pay however was rated 1.2 stars and it is 51% greater than other in category.

PayPal and Zelle Pay Rating Details

Customer service
1.2 (287 reviews)
1.2 (266 reviews)
Reviewer's quote

I call paypal about this and get different stories from different customer service agents. I am told things like the money for the merchant is on hold and that a dispute has been opened and that they will reach out to the merchant. They tell me that I need to contact the merchant which I already...

tonya b

I changed my email address and was told to contact Customer Service. I've spent hours with them. A group which appears to be in India answers but can't help...

Kaileen
Reliability
1.3 (260 reviews)
1.1 (260 reviews)
Reviewer's quote

I have been using pay pal for a long time like 6 years. I signed up with them so that when I purchased something on line an go through them I would have more security. I have had 2 complaints that I have filed with them about purchases either I did not receive my item or the seller refused to...

steve b

Tried several times to receive money , what a joke, tried through my bank, had to change web browser, than bank profile, than waited on phone for an hour to get a zelle idiot to tell me he couldnt handle the issue I would have to handle it through tech service , but wait time is over 40 mins, what...

Idelle
Staff
1.3 (256 reviews)
1.2 (236 reviews)
Reviewer's quote

...Facebook site lies to customers over and over with scripts from Phillipines staff not even located in this country . A total joke! ..

Mesiah

...They want access to all of your information and apparently do not even have enough staff to answer questions when money goes to nevereverland..

PissedConsumer1224652

PayPal and Zelle Pay Pros and Cons

Pros
  • Ease of use
  • It until now
  • Offered a convenience which was good for the time being
  • Total useless
  • Quick transfer
  • Getting money transfered easy
Cons
  • Customer service
  • Fraudulent activity
  • Way they treat customers
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money

PayPal and Zelle Pay Most Positive Reviews

Top rated reviews
5

It seems Paypal is repeating 2012 history when they were facing legal troubles trying to launch their IPO. Since then th...

5

I cannot log in to zelle

PayPal and Zelle Pay Most Critical Reviews

Lowest rated reviews
1

My account got scammed over 10 yrs ago, submitted to the better business bureau, PayPal, anyone else that would listen....

1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

PayPal and Zelle Pay Latest Reviews

Recent published reviews

I JUST GOT CUT OFF FROM A CALL FROM AUTOMATED RECORDING. PLEASE I JUST NEED TO BE ABLE TO GET BACK INTO MY ACCOUNT (WAS...

Read all 718 reviews

can't reach a human to solve problem

Read all 616 reviews

PayPal and Zelle Pay Products and Services

Most reviewed product and services
  • Paypal Account (219 reviews)
  • Paypal Customer Care (74 reviews)
  • Paypal Payment Processing Service (36 reviews)
  • Zelle Pay Money Transfer (318 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (46 reviews)