PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paycom and Paylocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paycom

Paycom

Has Verified Representatives
3.2
Paylocity

Paylocity

1.9
Paycom
Paylocity

Paycom and Paylocity Overview

Total reviews 260 126
Company responses 225 0
Issues resolved 7 0

Paycom and Paylocity Consumer Ratings

Rank
4 out of 71 in Accounting category
180 out of 1066 in Software category
Website
5 in category
220 in category
Customer service
5 in category
103 in category
Product or Service Quality
6 in category
117 in category
Diversity of Products or Services
5 in category
202 in category

Paycom and Paylocity Rating Details

Website
2.2 (81 reviews)
1.4 (16 reviews)
Reviewer's quote

My company forced me to use your website. Every time I try to log on I have issue. I'm forced to change my password, and then they don't like my security answers...

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...I have tried logging in to their website, and it won't let me on. I have tried having it send me a one-time password, but the known phone number and email address are at my past job. No I cannot gain access that way...

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Customer service
1.8 (79 reviews)
1.6 (28 reviews)
Reviewer's quote

...Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice...

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...The Company has little customer service and their options to reset a password does NOT work. Ive tried sending the new password info to my cell number and email and have not received anything. I was let go on 8/4/20 and can not complete my unemployment without my pay info...

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Product or Service Quality
1.8 (75 reviews)
2 (23 reviews)
Reviewer's quote

...Regarding my refund due to product misrepresentation. I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S...

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...I tried to send an email to service@paylocity. com, but it says it is only for authorized companies or people. How can I reset my password and log in if none of the feature works? Can someone please help me?? Please contact me at the email given to enter this post...

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Diversity of Products or Services
2.3 (63 reviews)
1.5 (17 reviews)
Reviewer's quote

I will be reaching out to our HR and Payroll departments at least once a week to lobby us to switch services to ADP or a more competent company, one that has customer service and a support line. Not "Contact your HR and Payroll service" because they cannot be bothered to do anything themselves....

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I keep trying and my social number is not matching up with my paylocity my boss is acting real loss i need to set it up so i can see my hours and pay

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Paycom and Paylocity Pros and Cons

Pros
  • Website
  • People
  • Great quality
  • Na-
  • Customer service reps are nice
  • You have my money
Cons
  • Support staff
  • Lockout
  • Customer service
  • No one is available or willing to talk
  • Taxes and follow through
  • No support for employees regarding past pay stubs

Paycom and Paylocity Most Positive Reviews

Top rated reviews
5

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software...

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5

Cant get into my account

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5

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past...

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4.4

Have been advised to contact former employers HR Dept. re: W2 2019 forms to be sent.

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Paycom and Paylocity Most Critical Reviews

Lowest rated reviews
1

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then...

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1

Wasn't able to get my paystubs

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1

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back be...

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1

This place is a joke. In the demo, they’ll shows you how everything works seamlessly. But in reality the system can’t...

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Paycom and Paylocity Latest Reviews

Recent published reviews
1

can't get in to my account and my job sensed are reset email & that still not work

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No votes

My paylocity packet to fill out for employment at burger king new bedford massachusettes has still not been sent i...

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No votes

*UPDATE* I over-looked my bank statements. There was no error.
I have worked overtime for over two weeks, and I only got...

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No votes

Wheres my check it's always late and later than normal it's a week and 4 days late need my check but not like you guys...

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Paycom and Paylocity Products and Services

Most reviewed product and services
  • Paycom Payroll Services (65 reviews)
  • Paycom Account (48 reviews)
  • Paycom Business Payroll Services (13 reviews)
  • Paylocity Account (14 reviews)
  • Paylocity Customer Care (4 reviews)