PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paycom and Paylocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paycom

Paycom

Has Verified Representatives
3.2
Paylocity

Paylocity

1.8
Paycom
Paylocity

Paycom and Paylocity Overview

Total reviews
256
100
Company responses
223
0
Issues resolved
6
0

Paycom and Paylocity Consumer Ratings

Rank
4 out of 71 in Accounting category
185 out of 1028 in Software category
Website
4 in category
176 in category
Customer service
5 in category
110 in category
Product or Service Quality
6 in category
127 in category
Diversity of Products or Services
6 in category
196 in category

Paycom and Paylocity Rating Details

Website
2.2 (79 reviews)
1.7 (16 reviews)
Reviewer's quote

My company forced me to use your website. Every time I try to log on I have issue. I'm forced to change my password, and then they don't like my security answers...

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...I have tried logging in to their website, and it won't let me on. I have tried having it send me a one-time password, but the known phone number and email address are at my past job. No I cannot gain access that way...

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Customer service
1.8 (77 reviews)
1.5 (23 reviews)
Reviewer's quote

...Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice...

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Company is unresponsive to customer service, password resets, etc...

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Product or Service Quality
1.8 (74 reviews)
1.8 (20 reviews)
Reviewer's quote

...I think this could be a great product, but the inexperience of their entire staff, really makes this company a disaster to work with. Friendly people, just not knowledgeable..

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...I tried to send an email to service@paylocity. com, but it says it is only for authorized companies or people. How can I reset my password and log in if none of the feature works? Can someone please help me?? Please contact me at the email given to enter this post...

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Diversity of Products or Services
2.3 (62 reviews)
1.5 (15 reviews)
Reviewer's quote

I will be reaching out to our HR and Payroll departments at least once a week to lobby us to switch services to ADP or a more competent company, one that has customer service and a support line. Not "Contact your HR and Payroll service" because they cannot be bothered to do anything themselves....

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Cant log into my account to see my check stubs

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Paycom and Paylocity Pros and Cons

Pros
  • Website
  • People
  • Great quality
  • Online
  • No long hold times
  • Customer service reps are nice
Cons
  • Support staff
  • Lockout
  • Several lockouts
  • Taxes and follow through
  • Tax knowledge
  • No support for employees regarding past pay stubs

Paycom and Paylocity Most Positive Reviews

Top rated reviews
5

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software...

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5

My password is not working

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5

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past...

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5

On demand payment is not working

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Paycom and Paylocity Most Critical Reviews

Lowest rated reviews
1

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then...

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1

Wasn't able to get my paystubs

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1

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back be...

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1

This place is a joke. In the demo, they’ll shows you how everything works seamlessly. But in reality the system can’t...

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Paycom and Paylocity Latest Reviews

Recent published reviews
1

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND...

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No votes

I can't log into my account to check my weekly pay saying my password isn't correct on the online app and downloaded...

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1

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but...

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No votes

They suck really really bad

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Paycom and Paylocity Products and Services

Most reviewed product and services
  • Paycom Payroll Services (65 reviews)
  • Paycom Account (48 reviews)
  • Paycom Customer Care (13 reviews)
  • Paylocity Account (12 reviews)
  • Paylocity Customer Care (4 reviews)