PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Neat Company and Paychex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Neat Company
Paychex

The Neat Company and Paychex Overview

Total reviews 100 217
Company responses 0 0
Issues resolved 1 3

The Neat Company and Paychex Consumer Ratings

Rank
242 out of 1073 in Software category
377 out of 1898 in Financial Services category
Customer service
160 in category
253 in category
Price Affordability
177 in category
185 in category
Website
205 in category
296 in category
Product or Service Quality
162 in category
252 in category

The Neat Company and Paychex Rating Details

Customer service
1.2 (60 reviews)
1.2 (110 reviews)
Reviewer's quote

...I am tired to even contact customer service. I do not have time to sit here for hours to let them trouble shoot remotely and mess with my computer. I'll move everything I have somewhere else...

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...Not only dismissive bad customer service but blatant crooked activity. This company is definitely fly by night. This doesn’t bode well for the companies that use this *** company...

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Price Affordability
1.9 (57 reviews)
1.6 (75 reviews)
Reviewer's quote

...Price change occurred that was not authorized. Customer service was unable to do anything or help..

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was laid off from my job on July 8th unemployment office has requested info on wage report its been 7 weeks since layoff and Paychex has not provided them with with the info our HR manager has requested they expedite this info but they will not return emails I would never use Paychex if I had a...

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Website
1.5 (57 reviews)
1.3 (81 reviews)
Reviewer's quote

...They have instructions on their website to use when the driver fails and they do not work..

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...Please visit my website at www. morseelectricinc. com...

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Product or Service Quality
1.5 (56 reviews)
1.1 (93 reviews)
Reviewer's quote

Customer service is absolutely no-service. No one is from America and their command of the English is poor. They read from a script and have zero clue how to help..

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Compared to large financial institutions such as Fidelity or Merrill Lynch, Paychex is a poor substitute for a 401(k) financial services provider. They lack many features that other companies offer standard. For example: 1) Paychex doesn't provide monthly statements, either emailed or online...

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The Neat Company and Paychex Pros and Cons

Pros
  • It when it worked and before they tried to force cloud usage
  • Scanner and the original legacy software
  • When it worked and before they tried to force cloud usage
  • Payroll specialist
  • Tonya grubb she is excellent
  • Tlo staff
Cons
  • No customer support and wrong drivers
  • Misleading consumers and the worst customer service and product
  • Issues with legacy software
  • Terrible customer service
  • No responsibility for mistakes
  • Inaccurate information

The Neat Company and Paychex Most Positive Reviews

Top rated reviews
5

Everything has been taken care of. Neat was very responsive and took care of everything quickly. Thank you!

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4

We received our 1095 C forms and they are wrong. After to talking to Paychex they informed us they knew they were...

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4

This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service...

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4

Timely, accurate payroll processing is critical to ALL businesses, large or small.
Unfortunately PAYCHEX does not grasp t...

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The Neat Company and Paychex Most Critical Reviews

Lowest rated reviews
1

I've had the neat receipts scanner for approximately five years unfortunately a year-and-a-half later they updated...

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1

Having supplied payroll on sept 26th 2014 I am still waiting on thursday the 2nd of october for the info to pay my emplo...

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1

ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company...

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1

We have been working with Paychex for our payroll since 2011. They failed to file our employer taxes properly and used...

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The Neat Company and Paychex Latest Reviews

Recent published reviews
1.8

The scanner software stopped working (again). I am tired to even contact customer service. I do not have time to sit...

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No votes

Login issues I changed my cell number and it keeps saying it will send a confirmation to old number I cant do anything...

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1

Customer service is absolutely no-service. No one is from America and their command of the English is poor. They read...

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1

I am tired ive been tossed around from specialist to account managers specially because this rotation always creates...

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The Neat Company and Paychex Products and Services

Most reviewed product and services
  • The Neat Company Scanner (11 reviews)
  • The Neat Company Technical Support (10 reviews)
  • The Neat Company Nd 1000 Scanner (9 reviews)
  • Paychex 401k Retirement Plan (12 reviews)
  • Paychex Financial Advisor (2 reviews)
  • Paychex Retirement Plan (2 reviews)