PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sage and Paychex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sage
Paychex

Sage and Paychex Overview

Total reviews 45 215
Company responses 0 0
Issues resolved 0 3

Sage and Paychex Consumer Ratings

Rank
242 out of 1066 in Software category
343 out of 1883 in Financial Services category
Customer service
159 in category
277 in category
Billing Practices
163 in category
189 in category
Product or Service Quality
169 in category
283 in category
Value for money
154 in category
228 in category

Sage and Paychex Rating Details

Customer service
1.2 (29 reviews)
1.2 (109 reviews)
Reviewer's quote

...However, it is now time for others like me to find a more customer service oriented payroll program. Sage does not fulfill the requirements, and has not for quite some time. What company can ever afford to lose customers to the plentiful competition...

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...Not only dismissive bad customer service but blatant crooked activity. This company is definitely fly by night. This doesn’t bode well for the companies that use this *** company...

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Billing Practices
1.2 (23 reviews)
1.3 (81 reviews)
Reviewer's quote

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next day, when we tried to log in from our workstations, we received error message that Smart Posting had stopped and needed to be restarted on Server. Went to Server and there was...

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From the rep forgetting about our meeting and not showing up to billing errors in my account to not filing my quarterlies, to not terminating my quarterlies when I asked them to upon my termination with them as I decided not to continue with payroll. Now I'm receiving notices about my licenses...

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Product or Service Quality
1.4 (22 reviews)
1.1 (93 reviews)
Reviewer's quote

Sage without approval charged our Company on my Credit Card for payroll services we did not request, sign for or approve. We downgraded their product at great expense because they dropped payroll within the system so they could charge a outrageous sum for a service we don't need..

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Compared to large financial institutions such as Fidelity or Merrill Lynch, Paychex is a poor substitute for a 401(k) financial services provider. They lack many features that other companies offer standard. For example: 1) Paychex doesn't provide monthly statements, either emailed or online...

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Value for money
1.4 (22 reviews)
1.2 (74 reviews)
Reviewer's quote

...but so they should! I have to pay for support and a lengthy telephone call just to get this - not to mention wasting my day - waiting for sage who take the money for support but obviously do not employ enough staff to deal with the demand - if you need more staff during busy periods THEN EMPLOY THEM - this is not the first time - and when we eventually get though we might be...

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...I was told today that every time I had a claim it was closed without moving the money. They have now kept my distribution for 3 weeks. My history status was zeroed out 3 weeks ago...

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Sage and Paychex Pros and Cons

Pros
  • Little
  • Some online chat reps are polite
  • Ok if and when it actually works between biannual crashes
  • Payroll specialist
  • Tonya grubb she is excellent
  • Tlo staff
Cons
  • Terrible customer support
  • Program is buggy
  • On hold almost 1 and a half hours
  • Terrible customer service
  • No responsibility for mistakes
  • Inaccurate information

Sage and Paychex Most Positive Reviews

Top rated reviews
3.3

Sage should seriously address their support waiting time!
On hold for 45 minutes??!
Costs a fortune but they don’t offer t...

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5

I can't log into my paychex

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No votes
4

We received our 1095 C forms and they are wrong. After to talking to Paychex they informed us they knew they were...

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Sage and Paychex Most Critical Reviews

Lowest rated reviews
1

Have been using Sage 50 software for many years now and recentl. bought Sage instant instant as my new laptop will not a...

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1

Having supplied payroll on sept 26th 2014 I am still waiting on thursday the 2nd of october for the info to pay my emplo...

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1

My business had used Peachtree/Sage 50 since 2006. We had so many problems with reaching someone who spoke clear...

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1

We have been working with Paychex for our payroll since 2011. They failed to file our employer taxes properly and used...

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Sage and Paychex Latest Reviews

Recent published reviews
1

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next...

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1

I was terminated in May. Literally given a severance check (through Paychex). Paychex has me terminated in March, when t...

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2.2

Try and ring the helpline and put your number in. It doesnt recognise the "5" and you get in a loop which does not resol...

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1

was laid off from my job on July 8th unemployment office has requested info on wage report its been 7 weeks since...

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Sage and Paychex Products and Services

Most reviewed product and services
  • Sage Customer Care (10 reviews)
  • Sage Accounting Software (9 reviews)
  • Sage Sage 50 Accounting Software (6 reviews)
  • Paychex Payroll Services (94 reviews)
  • Paychex Customer Care (24 reviews)
  • Paychex Small Business Payroll Services (19 reviews)