PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paycom and Paychex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paycom

Paycom

Has Verified Representatives
3.2
Paychex

Paychex

1.4
Paycom
Paychex

Paycom and Paychex Overview

Total reviews
256
211
Company responses
223
0
Issues resolved
6
3

Paycom and Paychex Consumer Ratings

Rank
5 out of 70 in Accounting category
328 out of 1846 in Financial Services category
Website
No votes
305 in category
Customer service
No votes
268 in category
Reliability
No votes
222 in category
Product or Service Quality
No votes
273 in category

Paycom and Paychex Rating Details

Website
No votes
1.3 (79 reviews)
Reviewer's quote

My company forced me to use your website. Every time I try to log on I have issue. I'm forced to change my password, and then they don't like my security answers...

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...Please visit my website at www. morseelectricinc. com...

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Customer service
No votes
1.2 (107 reviews)
Reviewer's quote

...Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice...

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...Not only dismissive bad customer service but blatant crooked activity. This company is definitely fly by night. This doesn’t bode well for the companies that use this *** company...

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Reliability
No votes
1.2 (103 reviews)
Reviewer's quote

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION! I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

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I have 2 accounts and emailed a blank check to change bank account info. The moron who is my specialist changed the wrong account. So now I have pay checks going to a closed account and pay checks coming out of a different company account. Specialist would not call or email me back. I'm told...

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Product or Service Quality
No votes
1.1 (90 reviews)
Reviewer's quote

...I think this could be a great product, but the inexperience of their entire staff, really makes this company a disaster to work with. Friendly people, just not knowledgeable..

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Compared to large financial institutions such as Fidelity or Merrill Lynch, Paychex is a poor substitute for a 401(k) financial services provider. They lack many features that other companies offer standard. For example: 1) Paychex doesn't provide monthly statements, either emailed or online...

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Paycom and Paychex Pros and Cons

Pros
  • Website
  • People
  • Great quality
  • Payroll specialist
  • Tonya grubb she is excellent
  • Tlo staff
Cons
  • Support staff
  • Lockout
  • Several lockouts
  • Terrible customer service
  • No responsibility for mistakes
  • Inaccurate information

Paycom and Paychex Most Positive Reviews

Top rated reviews
5

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software...

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5

I can't log into my paychex

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5

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past...

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4

We received our 1095 C forms and they are wrong. After to talking to Paychex they informed us they knew they were...

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Paycom and Paychex Most Critical Reviews

Lowest rated reviews
1

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then...

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1

Having supplied payroll on sept 26th 2014 I am still waiting on thursday the 2nd of october for the info to pay my emplo...

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1

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back be...

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1

We have been working with Paychex for our payroll since 2011. They failed to file our employer taxes properly and used...

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Paycom and Paychex Latest Reviews

Recent published reviews
1

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND...

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No votes

I'm now 59 1/2 years old. So I decided to go to the Paychex (worst in the world) website to see how to get a partial dis...

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1

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but...

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1.8

Compared to large financial institutions such as Fidelity or Merrill Lynch, Paychex is a poor substitute for a 401(k) fi...

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Paycom and Paychex Products and Services

Most reviewed product and services
  • Paycom Payroll Services (65 reviews)
  • Paycom Account (48 reviews)
  • Paycom Customer Care (13 reviews)
  • Paychex Payroll Services (93 reviews)
  • Paychex Customer Care (23 reviews)
  • Paychex Small Business Payroll Services (19 reviews)