PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paycom and Paychex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paycom

Paycom

Has Verified Representatives
3.2
Paychex

Paychex

1.3
Paycom
Paychex

Paycom and Paychex Overview

Total reviews 259 215
Company responses 224 0
Issues resolved 7 3

Paycom and Paychex Consumer Ratings

Rank
3 out of 71 in Accounting category
375 out of 1895 in Financial Services category
Website
No votes
No votes
Customer service
No votes
No votes
Reliability
No votes
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Product or Service Quality
No votes
No votes

Paycom and Paychex Rating Details

Website
No votes
No votes
Reviewer's quote

My company forced me to use your website. Every time I try to log on I have issue. I'm forced to change my password, and then they don't like my security answers...

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...Please visit my website at www. morseelectricinc. com...

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Customer service
No votes
No votes
Reviewer's quote

...Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice...

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...Not only dismissive bad customer service but blatant crooked activity. This company is definitely fly by night. This doesn’t bode well for the companies that use this *** company...

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Reliability
No votes
No votes
Reviewer's quote

I filed a complaint on July 17, 2020. Regarding my refund due to product misrepresentation. I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S.) who reached out to me directly to rectify the issues we faced. She was very warm and...

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I was terminated in May. Literally given a severance check (through Paychex). Paychex has me terminated in March, when the office was furloughed. I tried to use the remaining amount of my FSA toward a purchase of glasses from February. By the time was able to get the receipt and fax over to...

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Product or Service Quality
No votes
No votes
Reviewer's quote

...I think this could be a great product, but the inexperience of their entire staff, really makes this company a disaster to work with. Friendly people, just not knowledgeable..

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Compared to large financial institutions such as Fidelity or Merrill Lynch, Paychex is a poor substitute for a 401(k) financial services provider. They lack many features that other companies offer standard. For example: 1) Paychex doesn't provide monthly statements, either emailed or online...

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Paycom and Paychex Pros and Cons

Pros
  • Website
  • People
  • Great quality
  • Payroll specialist
  • Tonya grubb she is excellent
  • Tlo staff
Cons
  • Support staff
  • Lockout
  • Customer service
  • Terrible customer service
  • No responsibility for mistakes
  • Inaccurate information

Paycom and Paychex Most Positive Reviews

Top rated reviews
5

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software...

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4

We received our 1095 C forms and they are wrong. After to talking to Paychex they informed us they knew they were...

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5

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past...

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4

Timely, accurate payroll processing is critical to ALL businesses, large or small.
Unfortunately PAYCHEX does not grasp t...

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Paycom and Paychex Most Critical Reviews

Lowest rated reviews
1

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then...

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1

Having supplied payroll on sept 26th 2014 I am still waiting on thursday the 2nd of october for the info to pay my emplo...

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1

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back be...

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1

We have been working with Paychex for our payroll since 2011. They failed to file our employer taxes properly and used...

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Paycom and Paychex Latest Reviews

Recent published reviews
1

can't get in to my account and my job sensed are reset email & that still not work

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No votes

I no longer work for sizzler 5 reese

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No votes

*UPDATE* I over-looked my bank statements. There was no error.
I have worked overtime for over two weeks, and I only got...

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No votes

No longer an employee and it took too long to find someone to help me. Once i got someone, all was forgiven:). I was...

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Paycom and Paychex Products and Services

Most reviewed product and services
No votes
  • Paychex 401k Retirement Plan (12 reviews)
  • Paychex Financial Advisor (2 reviews)
  • Paychex Retirement Plan (2 reviews)