Paychex vs Paycom

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Paychex

Financial Services
  • 1 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $60.3K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.3
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Discount and easy to use payroll input 1
  • Our account rep - she tried 1
  • Payroll specialist 1
  • Tonya grubb she is excellent 1

Customers don't like

  • No responsibility for mistakes13
  • Terrible customer service10
  • Horrible experience8
  • Inaccurate information8
  • Little to no communication7

Products by Paychex

No items

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Paycom

Accounting
Has verified representatives
  • 2 ISSUES RESOLVED
  • 37 COMPANY RESPONSES
  • 53 TOTAL REVIEWS
3.5
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Actual software 1
  • Staff 1
  • Website 1

Customers don't like

  • Actual software3
  • Any aspect of customer service3
  • Support staff2
  • Service1
  • Value1

Products by Paycom

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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