PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wigsis and Paula Young as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wigsis
Paula Young

Wigsis and Paula Young Overview

Total reviews 894 227
Company responses 0 0
Issues resolved 4 2

Wigsis and Paula Young Consumer Ratings

Rank
127 out of 513 in Beauty Supplies and Equipment category
81 out of 513 in Beauty Supplies and Equipment category
Customer service
90 in category
120 in category
Exchange, Refund and Cancellation Policy
82 in category
98 in category
Product or Service Quality
120 in category
105 in category
Value for money
113 in category
87 in category

Wigsis and Paula Young Rating Details

Customer service
1.5
(379 reviews)
1.3
(112 reviews)
Reviewer's quote

...After several emails to their customer service I was not getting anywhere trying to process a return or refund. Moral of the story, don't bother to waste your time or money. It was not my first time being burned with them..

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Customer service can only suggest calling my orders in or emailing them after the order is placed so the excess charges can be reimbursed. These so called solutions though they work are NOT a satisfactory solution when the problem with the online has never been fixed. Once again this company has...

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Exchange, Refund and Cancellation Policy
1.5
(359 reviews)
1.3
(96 reviews)
Reviewer's quote

This company's supplier or factory is based in China, so it makes it impossible to get a replacement or refund in case of a problem. Buyer beware, the wigs aren't anything like the pictures shown on their website located in Illinois. They have a 30 day return/refund policy but you have to ship it...

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...And still waiting for exchange 2 months and still waiting. The 4 customer service calls (was disconnected 3 times) the agents were spaced out and incoherent. I dont know where they find them...

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Product or Service Quality
1.6
(351 reviews)
1.7
(105 reviews)
Reviewer's quote

...All that I have received in one reply wanting a picture of the wig! I do not have phone to do that type of service. Now they do not answer my e-mails at all. They want to do business by email, no phone numbers are provided...

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...Otherwise this company has wonderful products, the delivery is very quick. That is something that is very appreciated. Please Paula Young, speak to your Customer service workers and teach them some manners...

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Value for money
1.7
(345 reviews)
2.1
(88 reviews)
Reviewer's quote

...They're not a trusted company to order from and it was a waste of money :angry::angry:..

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...That's how they make money..

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Wigsis and Paula Young Pros and Cons

Pros
  • Disappointing
  • To return this wig please send address
  • No pros
  • Previous purchases
  • Nice wigs
  • Wonderful selection of wigs and accessories
Cons
  • Poor customer service
  • Wigs bad return deadline hidden being scammed no return address
  • This company is a scam
  • Return policy
  • Will not give refund
  • Problem with the return

Wigsis and Paula Young Most Positive Reviews

Top rated reviews
5

First I really like ordering from wigsis, very quick delivery. I have been a wig wearer for 25 years and this is my new...

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5

(9161) I never placed this order. I dont even know what it is

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5

I love this wig have had it for several years, no one knows that it is a wig except for very close friends, I have two...

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5

I ordered Color Me Exquisite 8/12Lg 812APY May 20th. There are 2 charges on my debit card ending in 4517 for this same...

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Wigsis and Paula Young Most Critical Reviews

Lowest rated reviews
1

This company's supplier or factory is based in China, so it makes it impossible to get a replacement or refund in case...

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1

Returned the wig over 30 days ago, still cannot get a refund. Horrible company.

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1

I ordered a wig, paid the $75 plus shipping. What I received was the wrong color (it looked nothing like the photo of...

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1

This has got to be one of the worst companies to deal with. I ordered a wig for one of my customers, after 3 weeks I ca...

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Wigsis and Paula Young Latest Reviews

Recent published reviews
No votes

I am waiting for the code! Well I tried to order a grey wig for myself. I am losing my hair and I need to do something...

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2.6

For many years PY has shown ONLY Priority Shipping on all online orders for Oregon zip codes 97224 and 97062 (probably...

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No votes

This item was order 1-31-2024 and have not got a tracking number.Jacklyn Smith Mature wig real hair order...

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No votes

YM Laessig
9:24AM (3 hours ago)
to Paula
I was very disappointed in my last purchase.
First of all I had a credit which I t...

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