PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wigsbuy and Paula Young as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wigsbuy
Paula Young

Wigsbuy and Paula Young Overview

Total reviews
765
127
Company responses
0
0
Issues resolved
22
1

Wigsbuy and Paula Young Consumer Ratings

Rank
64 out of 295 in Beauty Supplies and Equipment category
41 out of 295 in Beauty Supplies and Equipment category
Customer service
43 in category
45 in category
Website
60 in category
37 in category
Product or Service Quality
60 in category
52 in category
Price Affordability
72 in category
42 in category

Wigsbuy and Paula Young Rating Details

Customer service
1.4 (317 reviews)
1.3 (60 reviews)
Reviewer's quote

Customer service line states its busy and hang ups!..

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we just want our money back, this has been the worst customer service I have had, I work for a national retail company and deal in returns of hundreds of dollars without causing problems to our customers. this is such a small amount what is the problem. We will not purchase any thing from your site...

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Website
2 (316 reviews)
2.5 (55 reviews)
Reviewer's quote

I ordered a wig on the 1st of February I have not received a Confirmation or email This is a shame I wish I had seen this website before I ordered the wig They have a lot of different names of Companies you think you ordering From different company but they same people...

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Their website automatically charges you for expedited shipping even when you check standard. Do not order from them their customer service is horrible. Find a different company that is not crooked!..

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Product or Service Quality
1.3 (294 reviews)
1.5 (55 reviews)
Reviewer's quote

Interestingly enough my product arrived yesterday. It was also the correct item. Thank you for your assistance..

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...Did not ever receive product. Kept telling me I received it and returned it. How could I return it if I didn't receive it? And if it was returned, why wasn't I REFUNDED?? Kept me on line for over an hour with excuse after excuse...

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Price Affordability
2 (270 reviews)
2.8 (50 reviews)
Reviewer's quote

They falsely advertise real human hair as a wig to buy, and then for the bargain price of hundreds of dollars, they ship you a nasty, cheap synthetic wig that is absolutely nothing like the product you ordered. And then the fun really begins when they refuse you a return and refund. They are still...

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...I was supposed to be charged only the shipping cost on the refund and the same price I bought it for which was $49. 99. They charged me $59...

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Wigsbuy and Paula Young Pros and Cons

Pros
  • Horrble
  • Frustrante
  • Wig they showed
  • Products are ok
  • Previous service
  • Previous purchases
Cons
  • Terrible customer service
  • Customer service is poor
  • Color was hideous unlike picture
  • Problem with the return
  • Will not give refund
  • Return policy

Wigsbuy and Paula Young Most Positive Reviews

Top rated reviews
5

Top Quality Anti Electrostatic Comb
No more unkempt hair for me, as these anti electrostatic combs are ideal for detangl...

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5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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5

I emailed the website several questions and they got back to me within 24 hours with easy to understand and nice...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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Wigsbuy and Paula Young Most Critical Reviews

Lowest rated reviews
1

I am a breast cancer patient. I ordered a wig from Wigsbuy because the reviews were "good", and the wig "looked" cute....

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1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

I ordered a wig from this co. and I have tried to reach them to get a conformation
number to return it. It has been 2 we...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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Wigsbuy and Paula Young Latest Reviews

Recent published reviews
No votes

I ordered a wig over 2wks ago n I was charged n I still haven't received my unit..I didn't receive a tracking # or...

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1

We have tried several times to talk to someone about this problem. I have ordered and paid for an item we never...

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No votes

Hello, my name is Charlotte Tyner. My order number is 1272314. I would like to know when will I receive my wig? Could...

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1

Placed Order # Y4742184 on April 24. Did not ever receive product. Kept telling me I received it and returned it. How...

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Wigsbuy and Paula Young Products and Services

Most reviewed product and services
  • Wigsbuy Wig (360 reviews)
  • Wigsbuy Shipping Service (101 reviews)
  • Wigsbuy Human Hair Wig (48 reviews)
  • Paula Young Wig (49 reviews)
  • Paula Young Customer Care (19 reviews)
  • Paula Young Synthetic Wig (11 reviews)