PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Voguewigs and Paula Young as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Voguewigs
Paula Young

Voguewigs and Paula Young Overview

Total reviews 25 136
Company responses 0 0
Issues resolved 0 1

Voguewigs and Paula Young Consumer Ratings

Rank
25 out of 311 in Beauty Supplies and Equipment category
47 out of 311 in Beauty Supplies and Equipment category
Website
17 in category
40 in category
Customer service
37 in category
49 in category
Exchange, Refund and Cancellation Policy
22 in category
35 in category
Product or Service Quality
18 in category
53 in category

Voguewigs and Paula Young Rating Details

Website
3.2 (13 reviews)
2.5 (60 reviews)
Reviewer's quote

Received wig color was alot darker than on website, tried to call to exchange was on hold for over 30 minutes and then was told I would have to pay to send back and i could order a new wig but pay for that one upfront also. Scammers..

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I checked their website to see if there was someplace to change or correct an order and did not find one. If they had this the problem would have been corrected within minutes. I recognize and accept the fact that I made a mistake, but contact was made with them timely enough so that they could fix...

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Customer service
1.6 (12 reviews)
1.3 (64 reviews)
Reviewer's quote

Customer service is non existent, seeing as I cancelled my order (in writing) 3 days before they shipped the 1 item in Stock - and billed me for both. No credit for the item that should have been half price not any adjustment for shipping so I paid $12 to ship one rather than 2. Worse is billing me...

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...FINALLY, AFTER WEEKS I GOT A HOLD OF CUSTOMER SERVICE. THEY HAD ALSO NOT RESPONDED TO MY MANY EMAILS. TODAY CUSTOMER SERVICE SAID THAT THEY ARE BEHIND ON SHIPPING ORDERS BUT INSISTED THEY HAD SHIPPED MY ORDER...

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Exchange, Refund and Cancellation Policy
1.7 (11 reviews)
1.3 (53 reviews)
Reviewer's quote

Vogue refuses to refund my $121 until the package is returned by the post office (yea good luck especially this time of the year). What if the post office lost the package, then what? This is bull ***. I paid didn't receive the order but they are holding my money hostage until the post office does...

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...The separate number for cancellation should be posted with the regular number for orders. It makes me think that this company is really trying to discourage and prevent being able to cancel!!! Karen B..

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Product or Service Quality
2.7 (10 reviews)
1.6 (60 reviews)
Reviewer's quote

...I dont think I should have to pay anything, since neither product was not the color that was advertised. I find it almost disgraceful, that I asked the one to be donated and they are going to resell it. This was in June 2018..

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I did received the product, but needed an exchange...

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Voguewigs and Paula Young Pros and Cons

Pros
  • Ordering from vogue they were helpful
  • Nice colors
  • Extensive number of wigs
  • Products are ok
  • Previous service
  • Previous purchases
Cons
  • Poor follow up to customer concerns
  • Getting ripped off
  • Evasive
  • Problem with the return
  • Will not give refund
  • Return policy

Voguewigs and Paula Young Most Positive Reviews

Top rated reviews
4.3

I had never bought a wig before, but decided to order this one online. Had trouble so I called the 1-800 number and got...

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5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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4.1

I haven't had a problem with Voguewigs. Yeah they charge a "restocking" fee, but guess what? There's a hygiene issue,...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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Voguewigs and Paula Young Most Critical Reviews

Lowest rated reviews
1

Your company is a COMPLETE joke!
I have contacted and spoke with many different people in regards to try and order this...

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1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

Order Christie Brinkley wig from Vogue. Very disappointed. Wig was so fake looking. Shiny and looked nothing like the...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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Voguewigs and Paula Young Latest Reviews

Recent published reviews
2.8

My first exposure to them was quite good. Although if you are using their chat option, and it's near closing time for...

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5

(9161) I never placed this order. I dont even know what it is

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2.5

Received wig color was alot darker than on website, tried to call to exchange was on hold for over 30 minutes and then...

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3.1

I made five calls for over twenty minutes just to cancel a membership. The first four representatives said they would...

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Voguewigs and Paula Young Products and Services

Most reviewed product and services
  • Voguewigs Shipping Service (3 reviews)
  • Paula Young Wig (50 reviews)
  • Paula Young Customer Care (19 reviews)
  • Paula Young Synthetic Wig (11 reviews)