PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paula Young and Voguewigs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paula Young
Voguewigs

Paula Young and Voguewigs Overview

Total reviews 137 25
Company responses 0 0
Issues resolved 1 0

Paula Young and Voguewigs Consumer Ratings

Rank
48 out of 315 in Beauty Supplies and Equipment category
26 out of 315 in Beauty Supplies and Equipment category
Customer service
46 in category
36 in category
Website
41 in category
19 in category
Product or Service Quality
48 in category
19 in category
Price Affordability
45 in category
20 in category

Paula Young and Voguewigs Rating Details

Customer service
1.3 (65 reviews)
1.6 (12 reviews)
Reviewer's quote

...FINALLY, AFTER WEEKS I GOT A HOLD OF CUSTOMER SERVICE. THEY HAD ALSO NOT RESPONDED TO MY MANY EMAILS. TODAY CUSTOMER SERVICE SAID THAT THEY ARE BEHIND ON SHIPPING ORDERS BUT INSISTED THEY HAD SHIPPED MY ORDER...

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Customer service is non existent, seeing as I cancelled my order (in writing) 3 days before they shipped the 1 item in Stock - and billed me for both. No credit for the item that should have been half price not any adjustment for shipping so I paid $12 to ship one rather than 2. Worse is billing me...

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Website
2.5 (60 reviews)
3.2 (13 reviews)
Reviewer's quote

I checked their website to see if there was someplace to change or correct an order and did not find one. If they had this the problem would have been corrected within minutes. I recognize and accept the fact that I made a mistake, but contact was made with them timely enough so that they could fix...

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Received wig color was alot darker than on website, tried to call to exchange was on hold for over 30 minutes and then was told I would have to pay to send back and i could order a new wig but pay for that one upfront also. Scammers..

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Product or Service Quality
1.6 (60 reviews)
2.7 (10 reviews)
Reviewer's quote

...The first four representatives said they would connect me to an agent, and then when transferred it stated that number was not in service and disconnected call. The fourth agent gave me a direct number for canceling memberships. These agents weren't the problem, they were very nice...

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...I dont think I should have to pay anything, since neither product was not the color that was advertised. I find it almost disgraceful, that I asked the one to be donated and they are going to resell it. This was in June 2018..

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Price Affordability
2.8 (55 reviews)
3.4 (8 reviews)
Reviewer's quote

00, was nearly double the price on the website, and there was no information (code key) to enter to get the same discount online as was offered to me in the mailer. I didn't want to send a check because there is always the risk of some mishap occurring along the way, causing me to have to wait...

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My first exposure to them was quite good. Although if you are using their chat option, and it's near closing time for them, they don't tell you. They just disappear regardless of the topic. Secondly, I requested a lovely synthetic wig called Sylvia, non returnable as it was on sale. Fine. I...

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Paula Young and Voguewigs Pros and Cons

Pros
  • Products are ok
  • Previous service
  • Previous purchases
  • Ordering from vogue they were helpful
  • Nice colors
  • Extensive number of wigs
Cons
  • Problem with the return
  • Will not give refund
  • Return policy
  • Poor follow up to customer concerns
  • Getting ripped off
  • Evasive

Paula Young and Voguewigs Most Positive Reviews

Top rated reviews
5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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4.3

I had never bought a wig before, but decided to order this one online. Had trouble so I called the 1-800 number and got...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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4.1

I haven't had a problem with Voguewigs. Yeah they charge a "restocking" fee, but guess what? There's a hygiene issue,...

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Paula Young and Voguewigs Most Critical Reviews

Lowest rated reviews
1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

Your company is a COMPLETE joke!
I have contacted and spoke with many different people in regards to try and order this...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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1

Order Christie Brinkley wig from Vogue. Very disappointed. Wig was so fake looking. Shiny and looked nothing like the...

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Paula Young and Voguewigs Latest Reviews

Recent published reviews
1.3

Monthly charges of $14.95 not authorized on my card

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2.8

My first exposure to them was quite good. Although if you are using their chat option, and it's near closing time for...

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5

(9161) I never placed this order. I dont even know what it is

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2.5

Received wig color was alot darker than on website, tried to call to exchange was on hold for over 30 minutes and then...

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Paula Young and Voguewigs Products and Services

Most reviewed product and services
  • Paula Young Wig (50 reviews)
  • Paula Young Synthetic Wig (11 reviews)
  • Paula Young Shipping Service (4 reviews)
  • Voguewigs Shipping Service (3 reviews)