PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Wig Company and Paula Young as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Wig Company
Paula Young

The Wig Company and Paula Young Overview

Total reviews 178 137
Company responses 0 0
Issues resolved 0 1

The Wig Company and Paula Young Consumer Ratings

Rank
36 out of 314 in Beauty Supplies and Equipment category
48 out of 314 in Beauty Supplies and Equipment category
Customer service
No votes
45 in category
Exchange, Refund and Cancellation Policy
No votes
31 in category
Product or Service Quality
No votes
47 in category
Website
No votes
40 in category

The Wig Company and Paula Young Rating Details

Customer service
No votes
1.3 (65 reviews)
Reviewer's quote

88 and up no customer service facebook will put you off then you call and get an answering machine no response from customer service from an email double charges on your credit card and when you do get an operator she claims oh I do not know why you were charged double and it is not rectified you...

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...FINALLY, AFTER WEEKS I GOT A HOLD OF CUSTOMER SERVICE. THEY HAD ALSO NOT RESPONDED TO MY MANY EMAILS. TODAY CUSTOMER SERVICE SAID THAT THEY ARE BEHIND ON SHIPPING ORDERS BUT INSISTED THEY HAD SHIPPED MY ORDER...

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Exchange, Refund and Cancellation Policy
No votes
1.3 (54 reviews)
Reviewer's quote

No wig! No refund! I sent the defective wig with broken fiber back. However, they claimed that they never received my return. What a frustrating experience! SCAM!..

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...The separate number for cancellation should be posted with the regular number for orders. It makes me think that this company is really trying to discourage and prevent being able to cancel!!! Karen B..

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Product or Service Quality
No votes
1.6 (60 reviews)
Reviewer's quote

...I contacted customer service and told them what happened. They advised me to send the wig back for them to review. I did what I was told only to receive a letter that they only accept wigs that have their tags on...

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I did received the product, but needed an exchange...

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Website
No votes
2.5 (60 reviews)
Reviewer's quote

I have ordered wigs and wig products from TWC both via the telephone/catalogs and through their Website online. I have been happy with their service and return policies. I received all orders as expected and think their wigs are a good and even high quality, although I usually purchase their...

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I checked their website to see if there was someplace to change or correct an order and did not find one. If they had this the problem would have been corrected within minutes. I recognize and accept the fact that I made a mistake, but contact was made with them timely enough so that they could fix...

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The Wig Company and Paula Young Pros and Cons

Pros
  • Usually good
  • Never received
  • Delivery
  • Products are ok
  • Previous service
  • Previous purchases
Cons
  • Poor customer service
  • Customer service and delivery
  • There is no customer service on hold only to get cut off
  • Problem with the return
  • Will not give refund
  • Return policy

The Wig Company and Paula Young Most Positive Reviews

Top rated reviews
5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

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5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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5

I have purchase at least 12 wigs from The Wig Company and have loved all the ones I purchased. Those I didn't care for...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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The Wig Company and Paula Young Most Critical Reviews

Lowest rated reviews
1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

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1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 w...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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The Wig Company and Paula Young Latest Reviews

Recent published reviews
No votes

just wondering when I might receive my wig

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1.3

Monthly charges of $14.95 not authorized on my card

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No votes

It isn't a complaint, just a question. I ordered a wig about 3 weeks ago and haven't heard anything. Was wondering when...

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5

(9161) I never placed this order. I dont even know what it is

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The Wig Company and Paula Young Products and Services

Most reviewed product and services
  • The Wig Company Wig (46 reviews)
  • The Wig Company Shipping Service (39 reviews)
  • The Wig Company Synthetic Wig (13 reviews)
  • Paula Young Wig (50 reviews)
  • Paula Young Synthetic Wig (11 reviews)
  • Paula Young Shipping Service (4 reviews)