PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paula Young and The Wig Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paula Young
The Wig Company

Paula Young and The Wig Company Overview

Total reviews
97
154
Company responses
0
0
Issues resolved
0
0

The Wig Company was first mentioned on PissedConsumer on Mar 23, 2013 and since then this brand received 154 reviews. It is 57 reviews more than Paula Young received since Nov 8, 2011.

Paula Young and The Wig Company Consumer Ratings

Rank
39 out of 368 in Beauty Supplies and Equipment category
30 out of 368 in Beauty Supplies and Equipment category
Customer service
40 in category
20 in category
Product or Service Quality
45 in category
27 in category
Website
23 in category
42 in category

According to consumer ratings and reviews, The Wig Company ranks 9 points higher in the Beauty Supplies and Equipment category than Paula Young. People gave Paula Young 1.3 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 70 points higher than the worst rated brand in this category. At the same time, The Wig Company was rated 2 stars for Customer service criterion in this category and it is 90 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that The Wig Company has a higher rating than Paula Young. Regarding Website criterion, consumers gave Paula Young 2.8 stars and it is 79% greater than other in category. The Wig Company however was rated 2.2 stars and it is 62% greater than other in category.

Paula Young and The Wig Company Rating Details

Customer service
1.3 (42 reviews)
2 (69 reviews)
Reviewer's quote

Customer service would not accept my burnt wig for refund untill they "inspected it", and I would have to purchase a new one and wait to see if I ever would get a refund on the returned wig- probably not lol. Wig was supposed to be heat stylable on low heat which is what I used. (below 350 degrees)...

Suzanne C

...NOT A HAPPY CUSTOMER..

June B
Product or Service Quality
1.7 (41 reviews)
2.2 (60 reviews)
Reviewer's quote

I'm really disappointed with the wigs. 90% of them are size average and all the better wigs are average and large. I have been buying the Trisha wig for years and they have changed the style drastically. It used to be full all over now there is very little hair on the sides and very full on the...

Sharon W

I need to know where my order is and why I havent received

Crystalynn
Website
2.8 (40 reviews)
2.2 (58 reviews)
Reviewer's quote

Their website automatically charges you for expedited shipping even when you check standard. Do not order from them their customer service is horrible. Find a different company that is not crooked!..

Mary T

I have ordered wigs and wig products from TWC both via the telephone/catalogs and through their Website online. I have been happy with their service and return policies. I received all orders as expected and think their wigs are a good and even high quality, although I usually purchase their...

Andrea S

Paula Young and The Wig Company Pros and Cons

Pros
  • Products are ok
  • Previous service
  • Previous purchases
  • Usually good
  • Delivery
  • That i am always treated fairly
Cons
  • Problem with the return
  • Will not give refund
  • Customer service
  • There is no customer service on hold only to get cut off
  • Poor customer service
  • Not answering my emails

Paula Young and The Wig Company Most Positive Reviews

Top rated reviews
5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

Paula Young and The Wig Company Most Critical Reviews

Lowest rated reviews
1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

Paula Young and The Wig Company Latest Reviews

Recent published reviews
1.2

Paula Young-- have bought about 5 wigs from this lousy company. First complaint, IF you don't have a code, you pay...

Read all 97 reviews

There have been over 70 complaints filed with the Better Business Bureau in Pennsyslvania. Apparently the company was so...

Read all 154 reviews

Paula Young and The Wig Company Products and Services

Most reviewed product and services
  • Paula Young Wig (48 reviews)
  • Paula Young Customer Care (16 reviews)
  • Paula Young Synthetic Wig (6 reviews)
  • The Wig Company Wig (40 reviews)
  • The Wig Company Shipping Service (37 reviews)
  • The Wig Company Customer Care (21 reviews)