PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paula Young and The Wig Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paula Young
The Wig Company

Paula Young and The Wig Company Overview

Total reviews 142 180
Company responses 0 0
Issues resolved 1 0

Paula Young and The Wig Company Consumer Ratings

Rank
50 out of 305 in Beauty Supplies and Equipment category
38 out of 305 in Beauty Supplies and Equipment category
Customer service
51 in category
24 in category
Product or Service Quality
56 in category
30 in category
Website
45 in category
55 in category
Exchange, Refund and Cancellation Policy
41 in category
23 in category

Paula Young and The Wig Company Rating Details

Customer service
1.3 (68 reviews)
1.9 (80 reviews)
Reviewer's quote

...FINALLY, AFTER WEEKS I GOT A HOLD OF CUSTOMER SERVICE. THEY HAD ALSO NOT RESPONDED TO MY MANY EMAILS. TODAY CUSTOMER SERVICE SAID THAT THEY ARE BEHIND ON SHIPPING ORDERS BUT INSISTED THEY HAD SHIPPED MY ORDER...

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...I contacted customer service and have not received any reply. Very dissatisfied with this company and I would not refer anyone to them..

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Product or Service Quality
1.6 (64 reviews)
2.1 (68 reviews)
Reviewer's quote

...I received the product, it was terrible. I returned the item the day after I received it. I place a letter in the box with the returned item...

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88 and up no customer service facebook will put you off then you call and get an answering machine no response from customer service from an email double charges on your credit card and when you do get an operator she claims oh I do not know why you were charged double and it is not rectified you...

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Website
2.4 (63 reviews)
2.2 (67 reviews)
Reviewer's quote

I checked their website to see if there was someplace to change or correct an order and did not find one. If they had this the problem would have been corrected within minutes. I recognize and accept the fact that I made a mistake, but contact was made with them timely enough so that they could fix...

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I have ordered wigs and wig products from TWC both via the telephone/catalogs and through their Website online. I have been happy with their service and return policies. I received all orders as expected and think their wigs are a good and even high quality, although I usually purchase their...

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Exchange, Refund and Cancellation Policy
1.3 (57 reviews)
1.8 (69 reviews)
Reviewer's quote

...The separate number for cancellation should be posted with the regular number for orders. It makes me think that this company is really trying to discourage and prevent being able to cancel!!! Karen B..

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No wig! No refund! I sent the defective wig with broken fiber back. However, they claimed that they never received my return. What a frustrating experience! SCAM!..

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Paula Young and The Wig Company Pros and Cons

Pros
  • Products are ok
  • Previous service
  • Previous purchases
  • Usually good
  • Never received
  • Good untill now
Cons
  • Problem with the return
  • Will not give refund
  • Return policy
  • Poor customer service
  • Customer service and delivery
  • There is no customer service on hold only to get cut off

Paula Young and The Wig Company Most Positive Reviews

Top rated reviews
5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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5

I have purchase at least 12 wigs from The Wig Company and have loved all the ones I purchased. Those I didn't care for...

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Paula Young and The Wig Company Most Critical Reviews

Lowest rated reviews
1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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1

Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 w...

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Paula Young and The Wig Company Latest Reviews

Recent published reviews
1.3

I made a purchase of one of their wigs and it was the wrong color. I returned it 2days later with their smart label...

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1.5

I ordered a clip on a couple on Jan 7, 2021 got confirmation on Jan 8, 2021 and paid for expedited shipping, 3-5...

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1

Charge way too much shipping fee to send to customer and charged too much for returns!!!! Will not be ordering again!!

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5

I read the reviews. All I have to say is I am glad I did. You guys need to treat people right. The reason I actually...

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Paula Young and The Wig Company Products and Services

Most reviewed product and services
  • Paula Young Wig (50 reviews)
  • Paula Young Synthetic Wig (11 reviews)
  • Paula Young Shipping Service (4 reviews)
  • The Wig Company Wig (46 reviews)
  • The Wig Company Shipping Service (39 reviews)
  • The Wig Company Synthetic Wig (13 reviews)