PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paula Young and The Wig Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paula Young
The Wig Company

Paula Young and The Wig Company Overview

Total reviews
127
173
Company responses
0
0
Issues resolved
1
0

Paula Young and The Wig Company Consumer Ratings

Rank
41 out of 294 in Beauty Supplies and Equipment category
34 out of 294 in Beauty Supplies and Equipment category
Customer service
44 in category
21 in category
Website
37 in category
48 in category
Product or Service Quality
51 in category
30 in category
Price Affordability
41 in category
25 in category

Paula Young and The Wig Company Rating Details

Customer service
1.3 (60 reviews)
2 (76 reviews)
Reviewer's quote

we just want our money back, this has been the worst customer service I have had, I work for a national retail company and deal in returns of hundreds of dollars without causing problems to our customers. this is such a small amount what is the problem. We will not purchase any thing from your site...

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88 and up no customer service facebook will put you off then you call and get an answering machine no response from customer service from an email double charges on your credit card and when you do get an operator she claims oh I do not know why you were charged double and it is not rectified you...

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Website
2.5 (55 reviews)
2.2 (63 reviews)
Reviewer's quote

Their website automatically charges you for expedited shipping even when you check standard. Do not order from them their customer service is horrible. Find a different company that is not crooked!..

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I have ordered wigs and wig products from TWC both via the telephone/catalogs and through their Website online. I have been happy with their service and return policies. I received all orders as expected and think their wigs are a good and even high quality, although I usually purchase their...

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Product or Service Quality
1.5 (55 reviews)
2.2 (65 reviews)
Reviewer's quote

...Did not ever receive product. Kept telling me I received it and returned it. How could I return it if I didn't receive it? And if it was returned, why wasn't I REFUNDED?? Kept me on line for over an hour with excuse after excuse...

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...I contacted customer service and told them what happened. They advised me to send the wig back for them to review. I did what I was told only to receive a letter that they only accept wigs that have their tags on...

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Price Affordability
2.8 (50 reviews)
3 (61 reviews)
Reviewer's quote

...I was supposed to be charged only the shipping cost on the refund and the same price I bought it for which was $49. 99. They charged me $59...

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...They are buying cheap wigs and reselling them for the same prices as before . Even the local wig styling shop could not improve the look ..

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Paula Young and The Wig Company Pros and Cons

Pros
  • Products are ok
  • Previous service
  • Previous purchases
  • Usually good
  • Never received
  • Delivery
Cons
  • Problem with the return
  • Will not give refund
  • Return policy
  • Customer service and delivery
  • There is no customer service on hold only to get cut off
  • Poor customer service

Paula Young and The Wig Company Most Positive Reviews

Top rated reviews
5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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5

I have purchase at least 12 wigs from The Wig Company and have loved all the ones I purchased. Those I didn't care for...

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Paula Young and The Wig Company Most Critical Reviews

Lowest rated reviews
1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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1

Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 w...

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Paula Young and The Wig Company Latest Reviews

Recent published reviews
1

We have tried several times to talk to someone about this problem. I have ordered and paid for an item we never...

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2.3

This new wig is the worst wig I have ever gotten from the Wig Company . Very little hair, and I looks like cheap, shiny...

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1

Placed Order # Y4742184 on April 24. Did not ever receive product. Kept telling me I received it and returned it. How...

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1

Stop sending catalogues to someone who does not want them.

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Paula Young and The Wig Company Products and Services

Most reviewed product and services
  • Paula Young Wig (49 reviews)
  • Paula Young Customer Care (19 reviews)
  • Paula Young Synthetic Wig (11 reviews)
  • The Wig Company Wig (45 reviews)
  • The Wig Company Shipping Service (38 reviews)
  • The Wig Company Customer Care (22 reviews)