Paula Young vs The Wig Company

Customer service
Customer service is the worst, the whole company is a scam. Do Not order from Paula youNg
Product or Service Quality
I bought three wigs was so excited when I got them.

Took the tags off and tried on, the color was good I just didn’t like the look. Put them all back in the box with the tag and mailed back.

They would not take them back or refund my money if I wanted them back I could pay for shipping. Worst customer service I ever dealt with, they do not care about the consumer
I have something else to compare
I would go anywhere else except Paula young

Customer service
Have not used Paula Young

I have ordered many wigs from Paula Young and returned quite a few with no problems. My credit always showed up on my credit card the next month.

I've never had a real problem with the company. I ordered my first wig from The Wig Company in March. When it arrived, I found that the color and style weren't right for me so I returned it the next day. I spent a total of $80.99 with shipping.

I have tried to get my refund to no avail.

I'm shocked that the Wig Company thinks an owner change gives them the right to rip off their clients. Unless I receive my refund from the Wig Company, I will never consider ordering from them and I will warn friends that they are not a reliable company.

Won't go into detail. Have worn wigs for 50 years, and I consider Paula Young and The Wig Company equal in every way.

Classy catalogs, friendly reps, wig quality, and customer service. I feel the wigs offered are similar. I purchase wigs by style anyway, and whichever company has the style I like (i'm sort of specific! My kids all tell me whichever wig I buy, they always look the same after I comb them) .

If I had a complaint about both companies, it's that they should give customers a WARNING that a wig, any wig, is going to be discontinued. That's probably not good business because the people (notice I didn't say women) that purchase that wig would buy them all in their favorite color. I realize that a savvy customer would be able to guess which wigs might disappear by the sales. I also can't understand why some wigs are discontinued that are really beautiful and unique.

Guess I did go into detail after all.

Sincerely, Andrea Stirling. Still wear a color 30 (both companies) even though I have (of course) grey hair--what's left of it.

We would probably give Paula Young 2 stars out of 5 while the Wig Company 1 out of 5. Have done business with Paula before and eventually received refunds and credits. However, this is our first time with the Wig Company and are still waiting for a $40 promised refund which we will probably never receive--------this is a very bad company and should be prosecuted for their very bad business practices.

About two years ago I asked The Wig Company to quit sending me catalogs--we were planning on moving, and catalogs go straight from the mailbox to the trash--I order solely from email offers. They took me off the email list and quit sending catalogs.

For two years I have begged to be put back on their email list--written postal letters, sent emails, called MANY times and have written two personal letters to the owner of this company. Customer service STINKS. Their wigs are good, but they do not care about service. While others want off of a mailing list, I want to be put back on the mailing list.

I still order from TWC simply because they have a better selection in large sizes and their wigs seem to hold up longer than do wigs from Paula Young. However, I get probably two emails every week from Paula Young.