PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paula Young and The Wig Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paula Young
The Wig Company

Paula Young and The Wig Company Overview

Total reviews 137 178
Company responses 0 0
Issues resolved 1 0

Paula Young and The Wig Company Consumer Ratings

Rank
48 out of 316 in Beauty Supplies and Equipment category
36 out of 316 in Beauty Supplies and Equipment category
Customer service
47 in category
No votes
Product or Service Quality
49 in category
No votes
Website
41 in category
No votes
Price Affordability
45 in category
No votes

Paula Young and The Wig Company Rating Details

Customer service
1.3 (65 reviews)
No votes
Reviewer's quote

...FINALLY, AFTER WEEKS I GOT A HOLD OF CUSTOMER SERVICE. THEY HAD ALSO NOT RESPONDED TO MY MANY EMAILS. TODAY CUSTOMER SERVICE SAID THAT THEY ARE BEHIND ON SHIPPING ORDERS BUT INSISTED THEY HAD SHIPPED MY ORDER...

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88 and up no customer service facebook will put you off then you call and get an answering machine no response from customer service from an email double charges on your credit card and when you do get an operator she claims oh I do not know why you were charged double and it is not rectified you...

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Product or Service Quality
1.6 (60 reviews)
No votes
Reviewer's quote

...The first four representatives said they would connect me to an agent, and then when transferred it stated that number was not in service and disconnected call. The fourth agent gave me a direct number for canceling memberships. These agents weren't the problem, they were very nice...

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...I contacted customer service and told them what happened. They advised me to send the wig back for them to review. I did what I was told only to receive a letter that they only accept wigs that have their tags on...

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Website
2.5 (60 reviews)
No votes
Reviewer's quote

I checked their website to see if there was someplace to change or correct an order and did not find one. If they had this the problem would have been corrected within minutes. I recognize and accept the fact that I made a mistake, but contact was made with them timely enough so that they could fix...

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I have ordered wigs and wig products from TWC both via the telephone/catalogs and through their Website online. I have been happy with their service and return policies. I received all orders as expected and think their wigs are a good and even high quality, although I usually purchase their...

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Price Affordability
2.8 (55 reviews)
No votes
Reviewer's quote

00, was nearly double the price on the website, and there was no information (code key) to enter to get the same discount online as was offered to me in the mailer. I didn't want to send a check because there is always the risk of some mishap occurring along the way, causing me to have to wait...

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So when I finally did get a hold of them they said I could not get my money of 158.84 back because I sent it back to late....I said it was red and I needed a blonde wig and they said no they could not do that... I called 5or 6 times and tried to get my money back and they said no....so now I dont...

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Paula Young and The Wig Company Pros and Cons

Pros
  • Products are ok
  • Previous service
  • Previous purchases
  • Usually good
  • Never received
  • Delivery
Cons
  • Problem with the return
  • Will not give refund
  • Return policy
  • Poor customer service
  • Customer service and delivery
  • There is no customer service on hold only to get cut off

Paula Young and The Wig Company Most Positive Reviews

Top rated reviews
5

I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...

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5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

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5

I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...

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5

I have purchase at least 12 wigs from The Wig Company and have loved all the ones I purchased. Those I didn't care for...

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Paula Young and The Wig Company Most Critical Reviews

Lowest rated reviews
1

PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!

My mother is 85 and has Alz...

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1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

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1

Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...

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1

Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 w...

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Paula Young and The Wig Company Latest Reviews

Recent published reviews
1.3

Monthly charges of $14.95 not authorized on my card

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No votes

just wondering when I might receive my wig

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5

(9161) I never placed this order. I dont even know what it is

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No votes

It isn't a complaint, just a question. I ordered a wig about 3 weeks ago and haven't heard anything. Was wondering when...

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Paula Young and The Wig Company Products and Services

Most reviewed product and services
  • Paula Young Wig (50 reviews)
  • Paula Young Synthetic Wig (11 reviews)
  • Paula Young Shipping Service (4 reviews)
  • The Wig Company Wig (46 reviews)
  • The Wig Company Shipping Service (39 reviews)
  • The Wig Company Synthetic Wig (13 reviews)