Paula Young vs The Wig Company
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Paula Young
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- 0 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 80 TOTAL REVIEWS
Rank
36 out of 340
in Beauty Supplies and Equipment category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS3
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SUCCESSFUL67%
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AVG CALL DURATION04:55
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ISSUES RESOLVED0%
Top Products and Services
The Wig Company
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- 0 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 145 TOTAL REVIEWS
Rank
22 out of 340
in Beauty Supplies and Equipment category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS27
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SUCCESSFUL37%
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AVG CALL DURATION01:36
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ISSUES RESOLVED20%
Top Products and Services
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Top Rated Paula Young Reviews
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Paula Young - Horrible C/S
Returned the wig over 30 days ago, still cannot get a refund. Horrible company.
Paula Young - HORRIBLE EXPERIENCE
Went back and forth with customer service for three days with them concerning free shipping. They did not give me free shipping charge and my bank...
GREATLY DISAPPOINTED IN PAULA YOUNG'S QUALITY OF THE WIGS THAT ARE SOLD BY THE COMPANY TODAY.
THE WIGS ARE MADE TO ONLY WEAR FOR HALLOWEEN
COSTUMES.I AM KEEPING MINE JUST FOR THAT CRAZY DAY!!!!
I HAVE BEEN ORDERING WIGS FROM PAULA FOR MANY
MANY YE...
COSTUMES.I AM KEEPING MINE JUST FOR THAT CRAZY DAY!!!!
I HAVE BEEN ORDERING WIGS FROM PAULA FOR MANY
MANY YE...
Paula Young - Upset with returns
I ordered a wig and received it a month later due to a backorder. When I received the wig the color was wrong so I returned it using their return...
Paula Young - Good experience actually…have suggestion.
Have used Paul Young Wigs for about 16 years. Problem is that my wigs keep getting discontinued. Makes it difficult when I wear one every day.
Used med...
Used med...
Paula Young - TERRIBLE
I returned a wig, and because of a few extra days in transit, they sent a "stock" postcard answer advising it was donated to charity, which is very do...
Paula Young - Refund
I have called 3 or 4 times about my refund on the order #P975302100018. I was supposed to be charged only the shipping cost on the refund and the same...
Paula Young - No more orders here!!!
I ordered a wig and received it. It was the color was wrong so I returned it using their return postage.
They charged me $ 7.00 again for shipping back...
They charged me $ 7.00 again for shipping back...
Top Rated The Wig Company Reviews
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The Wig Company - Excellent Service, Beautiful Inexpensive Wigs -- Customer forAbout 40 Years
To Whom It May Concern:
I have been a customer of The Wig Company for approximately 40 years. I have ordered wigs and wig products from TWC both via th...
I have been a customer of The Wig Company for approximately 40 years. I have ordered wigs and wig products from TWC both via th...
The Wig Company - So Happy The WigCompany is Coming Back
If you do a search for the Wig Company you will find that they have put up a page to let customers know they are revamping the system and will be back...
The Wig Company - Has the Website Crashed? Same problem with no phone numbers to call.
We are all having the same problem. I hate it that this has happened as I found my favorite wigs with this company and now I have to start looking for...
The Wig Company - Is the Wig Co. for real?
I ordered 2 wigs over 2 months ago, sent a check, got an email saying they got my order but when I called, no one to talk to & when I emailed asking...
The Wig Company - I Think They Have Went Out Of Business
I Have ordered from the Wig Co. for years with no problem, but now I can't even get hold of them. I ordered a wig and I can do nothing with it. It won...
The Wig Company - Lack of Customer Service
It is impossible to get through to Customer Service about a problem. I called the Customer Service phone (800-568-3499) many times and then got...
The Wig Company - Blatant Deception
March 3rd 2019 or close to, I purchased two wigs from TWC (The Wig Company). I received the wigs and tried them on with my wig cap. They were too...
The Wig Company - Order not received as promised
I ordered a wig and 2 bottles of shampoo on the phone on March 11. The confirmation e mail received mentioned it would be here in 7-9 days. I was so e...
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How would you compare Paula Young vs The Wig Company?
I have ordered many wigs from Paula Young and returned quite a few with no problems. My credit always showed up on my credit card the next month.
I've never had a real problem with the company. I ordered my first wig from The Wig Company in March. When it arrived, I found that the color and style weren't right for me so I returned it the next day. I spent a total of $80.99 with shipping.
I have tried to get my refund to no avail.
I'm shocked that the Wig Company thinks an owner change gives them the right to rip off their clients. Unless I receive my refund from the Wig Company, I will never consider ordering from them and I will warn friends that they are not a reliable company.
Won't go into detail. Have worn wigs for 50 years, and I consider Paula Young and The Wig Company equal in every way.
Classy catalogs, friendly reps, wig quality, and customer service. I feel the wigs offered are similar. I purchase wigs by style anyway, and whichever company has the style I like (i'm sort of specific! My kids all tell me whichever wig I buy, they always look the same after I comb them) .
If I had a complaint about both companies, it's that they should give customers a WARNING that a wig, any wig, is going to be discontinued. That's probably not good business because the people (notice I didn't say women) that purchase that wig would buy them all in their favorite color. I realize that a savvy customer would be able to guess which wigs might disappear by the sales. I also can't understand why some wigs are discontinued that are really beautiful and unique.
Guess I did go into detail after all.
Sincerely, Andrea Stirling. Still wear a color 30 (both companies) even though I have (of course) grey hair--what's left of it.
We would probably give Paula Young 2 stars out of 5 while the Wig Company 1 out of 5. Have done business with Paula before and eventually received refunds and credits. However, this is our first time with the Wig Company and are still waiting for a $40 promised refund which we will probably never receive--------this is a very bad company and should be prosecuted for their very bad business practices.
About two years ago I asked The Wig Company to quit sending me catalogs--we were planning on moving, and catalogs go straight from the mailbox to the trash--I order solely from email offers. They took me off the email list and quit sending catalogs.
For two years I have begged to be put back on their email list--written postal letters, sent emails, called MANY times and have written two personal letters to the owner of this company. Customer service STINKS. Their wigs are good, but they do not care about service. While others want off of a mailing list, I want to be put back on the mailing list.
I still order from TWC simply because they have a better selection in large sizes and their wigs seem to hold up longer than do wigs from Paula Young. However, I get probably two emails every week from Paula Young.
As an avid wig buyer I have found the quality of The Wig Company's wigs to have been superior to Paula Young Wigs. I have purchased several from each company and the TWC wigs appear more natural and maintain their appearance longer, my biggest complaint is they change styles so often it is hard to rebuy what I know looks great on me.