Paula Young vs The Wig Company
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paula Young and The Wig Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Paula Young and The Wig Company Overview
| Total reviews | 142 | 180 |
| Company responses | 0 | 0 |
| Issues resolved | 1 | 0 |
Paula Young and The Wig Company Consumer Ratings
Paula Young and The Wig Company Rating Details
Paula Young and The Wig Company Pros and Cons
- Products are ok
- Previous service
- Previous purchases
- Usually good
- Never received
- Good untill now
- Problem with the return
- Will not give refund
- Return policy
- Poor customer service
- Customer service and delivery
- There is no customer service on hold only to get cut off
Paula Young and The Wig Company Most Positive Reviews
I am very happy with my Cascading Curls clip on. Color match is perfect, all my friends and co workers love it. I just...
I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...
I have been buying Paula wigs for a while now and NEVER had an issue. Wigs arrived in good timing and what was...
I have purchase at least 12 wigs from The Wig Company and have loved all the ones I purchased. Those I didn't care for...
Paula Young and The Wig Company Most Critical Reviews
PAULA YOUNG WIGS WORST COMPANY EVER!!! DO NOT BUY FROM THEM!!! Please help spread the word!
My mother is 85 and has Alz...
I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...
Returned wig ... still not refunded though they verify they received it over a week ago ... Failure also to verify they...
Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 w...
Paula Young and The Wig Company Latest Reviews
I made a purchase of one of their wigs and it was the wrong color. I returned it 2days later with their smart label...
I ordered a clip on a couple on Jan 7, 2021 got confirmation on Jan 8, 2021 and paid for expedited shipping, 3-5...
Charge way too much shipping fee to send to customer and charged too much for returns!!!! Will not be ordering again!!
I read the reviews. All I have to say is I am glad I did. You guys need to treat people right. The reason I actually...
Paula Young and The Wig Company Products and Services
- Paula Young Wig (50 reviews)
- Paula Young Synthetic Wig (11 reviews)
- Paula Young Shipping Service (4 reviews)
- The Wig Company Wig (46 reviews)
- The Wig Company Shipping Service (39 reviews)
- The Wig Company Synthetic Wig (13 reviews)
We would probably give Paula Young 2 stars out of 5 while the Wig Company 1 out of 5. Have done business with Paula before and eventually received refunds and credits. However, this is our first time with the Wig Company and are still waiting for a $40 promised refund which we will probably never receive--------this is a very bad company and should be prosecuted for their very bad business practices.
About two years ago I asked The Wig Company to quit sending me catalogs--we were planning on moving, and catalogs go straight from the mailbox to the trash--I order solely from email offers. They took me off the email list and quit sending catalogs.
For two years I have begged to be put back on their email list--written postal letters, sent emails, called MANY times and have written two personal letters to the owner of this company. Customer service STINKS. Their wigs are good, but they do not care about service. While others want off of a mailing list, I want to be put back on the mailing list.
I still order from TWC simply because they have a better selection in large sizes and their wigs seem to hold up longer than do wigs from Paula Young. However, I get probably two emails every week from Paula Young.
As an avid wig buyer I have found the quality of The Wig Company's wigs to have been superior to Paula Young Wigs. I have purchased several from each company and the TWC wigs appear more natural and maintain their appearance longer, my biggest complaint is they change styles so often it is hard to rebuy what I know looks great on me.
How would you compare Paula Young vs The Wig Company?
Customer service is the worst, the whole company is a scam. Do Not order from Paula youNg
Product or Service Quality
I bought three wigs was so excited when I got them.
Took the tags off and tried on, the color was good I just didn’t like the look. Put them all back in the box with the tag and mailed back.
They would not take them back or refund my money if I wanted them back I could pay for shipping. Worst customer service I ever dealt with, they do not care about the consumer
I have something else to compare
I would go anywhere else except Paula young
Have not used Paula Young
I have ordered many wigs from Paula Young and returned quite a few with no problems. My credit always showed up on my credit card the next month.
I've never had a real problem with the company. I ordered my first wig from The Wig Company in March. When it arrived, I found that the color and style weren't right for me so I returned it the next day. I spent a total of $80.99 with shipping.
I have tried to get my refund to no avail.
I'm shocked that the Wig Company thinks an owner change gives them the right to rip off their clients. Unless I receive my refund from the Wig Company, I will never consider ordering from them and I will warn friends that they are not a reliable company.