Partzilla vs Rockauto

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Partzilla

Equipment
  • 0 ISSUES RESOLVED
  • 43 TOTAL REVIEWS
  • $74K CLAIMED LOSSES
  • $5.3K AVERAGE LOSS
2.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Staff
  • Parts cost 4
  • Postal charges 2
  • Didnt get a chance to judge 1

Customers don't like

  • Lets you order anyway4
  • Excessive delays3
  • Parts are out of stock3
  • Parts not in stock2
  • Wasting my time2

Products by Partzilla

No items

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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 192 TOTAL REVIEWS
  • $19.7K CLAIMED LOSSES
  • $222 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price 9
  • Will never buy from them again 9
  • Prices 3
  • Information on website 2
  • Qaulity 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7

Products by Rockauto

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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