PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Party City and Zazzle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has verified representatives
2.6
Party City
Zazzle

Party City and Zazzle Overview

Total reviews
686
283
Company responses
0
190
Issues resolved
7
6

Party City was first mentioned on PissedConsumer on Oct 7, 2010 and since then this brand received 686 reviews. It is 403 reviews more than Zazzle received since May 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zazzle customer support team than with Party City customer service.

Party City and Zazzle Consumer Ratings

Rank
11 out of 177 in Party Supplies category
29 out of 469 in Auctions and Marketplaces category
Customer service
9 in category
92 in category
Website
9 in category
50 in category
Exchange, Refund and Cancellation Policy
5 in category
60 in category

Party City and Zazzle Rating Details

Customer service
1.3 (297 reviews)
1.2 (122 reviews)
Reviewer's quote

...Their customer service has a lot to be desired. People don't respond to complaints, stores were messy, and employees lacked motivation. I would not shop there again for anything...

deborah g

I made an order last week for some custom bingo cards for a work event. One of the spots on the card said, "ever been to Disneyland." I received an email two days later saying that my cards could not be made because it violated their copyright agreement. Ok, it's frustrating that I was not notified...

ta m
Website
2.3 (235 reviews)
2.4 (118 reviews)
Reviewer's quote

...I left the store and was about to place an online order, when the website showed they had 2 available at the store, so I called back. He tells me they did have it, so I asked him to put one on hold. He tells me, they don't hold costumes...

Lori T

I ordered a spiral notebook with a custom image on the cover for a birthday. The estimated delivery was January 28. When I didn’t receive it I emailed customer service stating their graphic appeared to show it had already been delivered. I’m fine with misreading the graphic or being told it was...

PissedConsumer1459399
Exchange, Refund and Cancellation Policy
1.6 (234 reviews)
1.4 (102 reviews)
Reviewer's quote

...Have been trying to get a refund for a damaged item ordered on-line since 9/19/19. It is now 10/17. Have called customer service, emailed and even spoke with someone at their corporate offices...

Jan R

Tried three times to order something from this company through PayPal. Seems like something is not right or legitiment with this company!! Need to report this company to better business bureau. :shrugging:

PissedConsumer1621584

Party City and Zazzle Pros and Cons

Pros
  • Products
  • Ease of location
  • Selection of costumes
  • Easy to use website
  • Product selection
  • Quality
Cons
  • Poor customer service
  • Employee attitude
  • Poor service
  • Customer service
  • Difficult to contact directly
  • Slow refund

Party City and Zazzle Most Positive Reviews

Top rated reviews
5

My son and i purchased a costume from party city wich gave him a massive rash so had to go to his doctor ive contacted...

5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

Party City and Zazzle Most Critical Reviews

Lowest rated reviews
1

I ordered from party city and we got a different order a order that was suppose to go to a woman in newjersey I call...

1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

Party City and Zazzle Latest Reviews

Recent published reviews

I am shocked and dismayed to learn of products being sold and promoted at Party City outlets across the nation which...

Read all 686 reviews

Trying ask bout my order Asking whystuff is ,, Why customer service nobody picks up THE phone !…

Read all 283 reviews

Party City and Zazzle Products and Services

Most reviewed product and services
  • Party City Customer Care (112 reviews)
  • Party City Manager (78 reviews)
  • Party City Shipping Service (58 reviews)
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (18 reviews)
  • Zazzle Black Membership (10 reviews)