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Rockauto
PartsGeek

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Rockauto

Rockauto

2.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3863 TOTAL REVIEWS
Rank
27 out of 523
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    23972
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
2.9
970 reviews
2.7
547 reviews
2.8
70 reviews
PartsGeek

PartsGeek

2.1
  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1486 TOTAL REVIEWS
Rank
43 out of 523
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    5012
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    02:23
  • ISSUES RESOLVED
    9%
Top Products and Services
2.3
339 reviews
2.6
157 reviews
4.3
28 reviews

How would you compare Rockauto vs PartsGeek?

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Anonymous
#1664476

Delivery Time as advertised FREE: Partsgeek - 6 Days Rockauto - 1 Day, WINNER

IdenticalFerret
#1589547

Why can't I call u without allowing microphone access?

Anonymous
#1339148

I used Part's Geek for a number of parts I've needed over the years. Then i saw you ad on TV about RockAuto, all the part you ever need.

I checked with Rock the first time and had trouble finding my part. Then I read the directions closure and tried again. As a retired person I found the site too confusing to follow. I appreciate the number of chooses but it got to be too much.

I ordered two front hubs for a Dakota the price was good, the parts were good but no matter how hard I tried I got two different hubs. I tried to contact the tech people but that got to be too much. It is not a friendly site.

My latest try was not any better, I ordered the right part but was sent the wrong part.

When i finally talked to a real person he was an ***! He talked over me, he repeatedly said I was wrong and did I really know what I needed. I think his name was Samule. He kept saying if i didn't take pictures I was out of luck.

I asked why the warehouse couldn't verify the part was not the number I had ordered. He said that both groups don't talk. Real smart!

Think about the customer and not act like a puppet. I needed to get the part in a hurry.

When I ordered the part I called the friend I was helping and took his door apart.

Finding out the part was wrong set us all back days. Not a happy camper folks!

John

Anonymous
#1338953

Rock Auto is more customer orientated. Parts Geek customer service is non existent.

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