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Rockauto

2.6
?

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  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3452 TOTAL REVIEWS
Rank
19 out of 476
in Auto Parts and Accessories category
Rating Details
Price Affordability
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    21559
  • SUCCESSFUL
    82%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
3
828 reviews
2.8
494 reviews
2.8
57 reviews

PartsGeek

2.2
?

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1392 TOTAL REVIEWS
Rank
32 out of 476
in Auto Parts and Accessories category
Rating Details
Price Affordability
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    4437
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    02:23
  • ISSUES RESOLVED
    9%
Top Products and Services
2.3
327 reviews
2.7
147 reviews
4.3
26 reviews

How would you compare Rockauto vs PartsGeek?

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Anonymous
#1664476

Delivery Time as advertised FREE: Partsgeek - 6 Days Rockauto - 1 Day, WINNER

IdenticalFerret
#1589547

Why can't I call u without allowing microphone access?

Anonymous
Lincoln University, Pennsylvania, United States #1339148

I used Part's Geek for a number of parts I've needed over the years. Then i saw you ad on TV about RockAuto, all the part you ever need.

I checked with Rock the first time and had trouble finding my part. Then I read the directions closure and tried again. As a retired person I found the site too confusing to follow. I appreciate the number of chooses but it got to be too much.

I ordered two front hubs for a Dakota the price was good, the parts were good but no matter how hard I tried I got two different hubs. I tried to contact the tech people but that got to be too much. It is not a friendly site.

My latest try was not any better, I ordered the right part but was sent the wrong part.

When i finally talked to a real person he was an ***! He talked over me, he repeatedly said I was wrong and did I really know what I needed. I think his name was Samule. He kept saying if i didn't take pictures I was out of luck.

I asked why the warehouse couldn't verify the part was not the number I had ordered. He said that both groups don't talk. Real smart!

Think about the customer and not act like a puppet. I needed to get the part in a hurry.

When I ordered the part I called the friend I was helping and took his door apart.

Finding out the part was wrong set us all back days. Not a happy camper folks!

John

Anonymous
Philadelphia, Pennsylvania, United States #1338953

Rock Auto is more customer orientated. Parts Geek customer service is non existent.

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