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Rockauto

2.4
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1892 TOTAL REVIEWS
Rank
13 out of 272
in Auto Parts and Accessories category
Rating Details
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    12092
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:31
  • ISSUES RESOLVED
    1%
Top Products and Services
2.9
289 reviews
2.7
134 reviews
3.2
22 reviews

Partsgeek

2.1
?

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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1148 TOTAL REVIEWS
Rank
24 out of 272
in Auto Parts and Accessories category
Rating Details
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    3009
  • SUCCESSFUL
    87%
  • AVG CALL DURATION
    02:27
  • ISSUES RESOLVED
    3%
Top Products and Services
2.4
220 reviews
2.5
77 reviews
4.3
23 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Rockauto vs Partsgeek?

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Anonymous
Lincoln University, Pennsylvania, United States #1339148

I used Part's Geek for a number of parts I've needed over the years. Then i saw you ad on TV about RockAuto, all the part you ever need.

I checked with Rock the first time and had trouble finding my part. Then I read the directions closure and tried again. As a retired person I found the site too confusing to follow. I appreciate the number of chooses but it got to be too much.

I ordered two front hubs for a Dakota the price was good, the parts were good but no matter how hard I tried I got two different hubs. I tried to contact the tech people but that got to be too much. It is not a friendly site.

My latest try was not any better, I ordered the right part but was sent the wrong part.

When i finally talked to a real person he was an ***! He talked over me, he repeatedly said I was wrong and did I really know what I needed. I think his name was Samule. He kept saying if i didn't take pictures I was out of luck.

I asked why the warehouse couldn't verify the part was not the number I had ordered. He said that both groups don't talk. Real smart!

Think about the customer and not act like a puppet. I needed to get the part in a hurry.

When I ordered the part I called the friend I was helping and took his door apart.

Finding out the part was wrong set us all back days. Not a happy camper folks!

John

Anonymous
Philadelphia, Pennsylvania, United States #1338953

Rock Auto is more customer orientated. Parts Geek customer service is non existent.

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