PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PartsGeek and RockAuto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PartsGeek
RockAuto

PartsGeek and RockAuto Overview

Total reviews 2290 9069
Company responses 0 0
Issues resolved 17 81

PartsGeek and RockAuto Consumer Ratings

Rank
129 out of 1155 in Auto Parts and Accessories category
94 out of 1155 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
167 in category
120 in category
Product or Service Quality
106 in category
85 in category
Price Affordability
113 in category
57 in category
Value for money
130 in category
89 in category

PartsGeek and RockAuto Rating Details

Exchange, Refund and Cancellation Policy
1.5
(718 reviews)
1.8
(2773 reviews)
Reviewer's quote

...We have been waiting on a refund for almost a month. I ran the tracking number and it says held at post office "per customer request". It has been sitting at the post office since Feb 3rd and it is now Feb 25th...

Read full review

...I went through their (online only) Exchange, Refund and Cancellation Policy Web pages. Asked for the hardware to be shipped to me or send return conformation to send the whole thing back. Never heard back, can't call anyone to talk to confirm...

Read full review
Product or Service Quality
2
(701 reviews)
2.4
(2781 reviews)
Reviewer's quote

I called your customer service and talked to a woman and she told me that you guys were going to call me back. It has now been over three days. I have not got a call back the part you guys sent me does not fit...

Read full review

If you received damaged items there is no customer service phone or sms text numbers to contact them. Damaged shipping containers, missing or damaged parts will cause you numerous email messaging for claims processing to resolve anything and get your money credited. Customer service, warehousing...

Read full review
Price Affordability
3
(685 reviews)
3.3
(2771 reviews)
Reviewer's quote

...00 So I better at least get the original shipping charge back as well as the part price. I will be contacting corporate..

Read full review

...The total price was 90 some dollars, but I have 5. 95 left on card. So where is my damn money...

Read full review
Value for money
2.2
(573 reviews)
2.9
(2682 reviews)
Reviewer's quote

...I want my money back!..

Read full review

...Please contact me asap this part cost me alot of money..

Read full review

PartsGeek and RockAuto Pros and Cons

Pros
  • Found part
  • Good prices
  • Price
  • Price
  • Good prices
  • Great prices
Cons
  • Horrible customer service
  • Wrong part
  • Unethical business practices
  • No customer service
  • Customer service
  • No customer phone service

PartsGeek and RockAuto Most Positive Reviews

Top rated reviews
5

They worked with me to get my parts. Good service. Thanks Thanks Thanks Thanks Thank Thanks Thanks Thank you

Read full review
5

Wanted to talk to someone about my problem! Bought the right part but it only worked 3 Times! I donโ€™t know what to do?

Read full review
5

Not a pissed customer you guy have been great i go my car inspected and fix a 8 year problem with my car because of you...

Read full review
5

Nothing happened i need to return this item

Read full review

PartsGeek and RockAuto Most Critical Reviews

Lowest rated reviews
1

Ordered a wv Passat 04 light switch and received a Toyota relay. Sent an email but now I suppose to pay to delivery the...

Read full review
1

The app is not helpful there is no way that I can find out the parts that I need nor the price it was a waste of my...

Read full review
1

First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to...

Read full review
1

My order was shipped from two locations, half of order shipped and arrived. the other half never shipped. I paid extra...

Read full review

PartsGeek and RockAuto Latest Reviews

Recent published reviews
1

Did a Google search for a part. Partsgeek was one of the first results. The part was a match for my vehicle & was much...

Read full review
No votes

alternator is defective jus want a new one this happens at times so will you send me another on THANK YOU

Read full review
1

Sent wrong part. And did not include hardware that was supposed to be included. Told to return and reorder. Then...

Read full review
No votes

I ordered a window regulator for my wifes car. I am not a mechanic, so I dont know how these things work exactly. When I...

Read full review