PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PartsGeek and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PartsGeek
Rockauto

PartsGeek and Rockauto Overview

Total reviews
1985
4803
Company responses
0
0
Issues resolved
12
14

PartsGeek and Rockauto Consumer Ratings

Rank
54 out of 385 in Auto Parts and Accessories category
28 out of 385 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
59 in category
35 in category
Product or Service Quality
36 in category
25 in category
Price Affordability
49 in category
25 in category
Value for money
41 in category
26 in category

PartsGeek and Rockauto Rating Details

Exchange, Refund and Cancellation Policy
1.5 (583 reviews)
1.8 (1462 reviews)
Reviewer's quote

...I have reached out to parts geek every day for the last week and at first was told next day and now they won't refund or anything until I send package back but I dont have package and they won't call post office to trace it. Terrible customer service..

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...I hope they have a stock exchange, so they can sit back and watch it plummet. I hope the loose everything they have. First-rate CROOKS..

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Product or Service Quality
2 (573 reviews)
2.4 (1495 reviews)
Reviewer's quote

...clips per side, 1 upper, 1 lower, this came with an assortment of 12 clips that are not for my car, please send just clips 8 total, 4 per car, customer service wants me to return, parts already opened, installed, now waiting for clips to...

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In other words, dealing with poor quality vendors is getting too expensive for them, so they're making the customer pay for it. They once sent me the completely wrong order, someone else's order, and I had to argue with them for days to get them to pay for return shipping. They're not always the...

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Price Affordability
3 (566 reviews)
3.4 (1513 reviews)
Reviewer's quote

...IF I HAVE TO PAY FULL PRICE FOR SHIPPING AGAIN IM GOING TO LOSE IT...

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Value for money
2.3 (458 reviews)
3 (1454 reviews)
Reviewer's quote

...The part is useless to me, and they refuse to refund my money. It's a gamble with these people. They even say if you install the part you cannot return it...

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I charge my card twice an now confirming tha it was completed so Im out 170 dollar with no parts an no money an no one to help with the situation this is *** I wouldnt depend on them its nothing but *** hassle..

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PartsGeek and Rockauto Pros and Cons

Pros
  • Good prices
  • Found part
  • Price
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Horrible customer service
  • Wrong part
  • Customer service
  • No customer service
  • Customer service
  • Refund policy for defective item

PartsGeek and Rockauto Most Positive Reviews

Top rated reviews
5

Stay away from this company - they are scammers making money on shipping charges.

Ordered windshield washer reservoir,...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

Ordered a door handle and the description said they paint to match your car, I go all the way through check out and no...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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PartsGeek and Rockauto Most Critical Reviews

Lowest rated reviews
1

Stay far far away.

THEY DO NOT ALLOW ORDER CANCELLATIONS, RESTOCK IS 30% AUTOMATICALLY AND NO PHONE NUMBER TO CONTACT...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

I ordered a front axle assembly for a 1982 VW Rabbit, I was sent a 1985 axle assembly which does not fit. I contacted th...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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PartsGeek and Rockauto Latest Reviews

Recent published reviews
2.6

BOTH SETS of Rear brakes came with the wrong clips, my application for the 1994 Toyota Celica GT requires 2 double...

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1

I got the wrong brakes and when I returned I only get 93 cents of what I paid I won't order nothing else and I will...

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No votes

The phone just hangs up

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No votes

Gave the wrong *** part this company is a peice of *** cant even talk to live person I'm gonna turn them in

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PartsGeek and Rockauto Products and Services

Most reviewed product and services
  • Partsgeek Shipping Service (412 reviews)
  • Partsgeek Customer Care (183 reviews)
  • Partsgeek Website (26 reviews)
  • Rockauto Shipping Service (1237 reviews)
  • Rockauto Customer Care (725 reviews)
  • Rockauto Website (87 reviews)