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Partsgeek

Auto Parts and Accessories
  • 8 ISSUES RESOLVED
  • 1011 TOTAL REVIEWS
  • $92.2K CLAIMED LOSSES
  • $248 AVERAGE LOSS
1.7
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Found part 24
  • Good prices 18
  • Nice site 15
  • Part 12
  • Good parts selection 12

Customers don't like

  • Horrible customer service73
  • Unethical business practices9
  • Product information7
  • Shipping policy6
  • Paying return shipping6
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1173 TOTAL REVIEWS
  • $59.2K CLAIMED LOSSES
  • $315 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Wrong parts in box right part number4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Lincoln University, Pennsylvania, United States #1339148

I used Part's Geek for a number of parts I've needed over the years. Then i saw you ad on TV about RockAuto, all the part you ever need.

I checked with Rock the first time and had trouble finding my part. Then I read the directions closure and tried again. As a retired person I found the site too confusing to follow. I appreciate the number of chooses but it got to be too much.

I ordered two front hubs for a Dakota the price was good, the parts were good but no matter how hard I tried I got two different hubs. I tried to contact the tech people but that got to be too much. It is not a friendly site.

My latest try was not any better, I ordered the right part but was sent the wrong part.

When i finally talked to a real person he was an ***! He talked over me, he repeatedly said I was wrong and did I really know what I needed. I think his name was Samule. He kept saying if i didn't take pictures I was out of luck.

I asked why the warehouse couldn't verify the part was not the number I had ordered. He said that both groups don't talk. Real smart!

Think about the customer and not act like a puppet. I needed to get the part in a hurry.

When I ordered the part I called the friend I was helping and took his door apart.

Finding out the part was wrong set us all back days. Not a happy camper folks!

John

Anonymous
Philadelphia, Pennsylvania, United States #1338953

Rock Auto is more customer orientated. Parts Geek customer service is non existent.