PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PartsGeek and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PartsGeek
Rockauto

PartsGeek and Rockauto Overview

Total reviews
1556
4053
Company responses
0
0
Issues resolved
10
12

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4053 reviews. It is 2497 reviews more than PartsGeek received since Jul 13, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PartsGeek customer support team than with Rockauto customer service.

PartsGeek and Rockauto Consumer Ratings

Rank
41 out of 541 in Auto Parts and Accessories category
27 out of 541 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
45 in category
26 in category
Product or Service Quality
32 in category
22 in category
Price Affordability
25 in category
18 in category

According to consumer ratings and reviews, Rockauto ranks 14 points higher in the Auto Parts and Accessories category than PartsGeek. People gave PartsGeek 1.5 stars for Exchange, Refund and Cancellation Policy criterion in Auto Parts and Accessories category and it is 90 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 1.8 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rockauto has a higher rating than PartsGeek. Regarding Price Affordability criterion, consumers gave PartsGeek 3 stars and it is 81% greater than other in category. Rockauto however was rated 3.4 stars and it is 87% greater than other in category.

PartsGeek and Rockauto Rating Details

Exchange, Refund and Cancellation Policy
1.5 (471 reviews)
1.8 (1257 reviews)
Reviewer's quote

I mean if i get my money back and dont have to go thru hassle to get my money back considering.i tried to cancel an.hour after ordering The part.

Mykah

I should be able to call in and get help with parts or do an exchange with a real live person over the phone on the wrong part that was order need to be more convenient for people that need help the site isn't very helpful and I need to do an exchange to get the right part for my car and need to...

Jaquavius
Product or Service Quality
2.1 (457 reviews)
2.4 (1272 reviews)
Reviewer's quote

I paid for one day shipping and never received my product I just left the UPS hub in they still do not know where my item...

PissedConsumer1727946

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel
Price Affordability
3 (447 reviews)
3.4 (1310 reviews)
Reviewer's quote

...00 shipping and then wait on them to refund part of the puchase price, not all of it , very dirty company shipping and refund policy..

Darrol

Rockauto is awesome, best prices, fast and cheap shipping. I see many complaints about return shipping charges, I am pretty sure is customer's fault for not verifying properly the right part. I have order many parts and never had any problems...

Hanssen C

PartsGeek and Rockauto Pros and Cons

Pros
  • Found part
  • Good prices
  • Nice site
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Horrible customer service
  • Unethical business practices
  • Wrong part
  • Customer service
  • No customer service
  • Return policy

PartsGeek and Rockauto Most Positive Reviews

Top rated reviews
5

Stay away from this company - they are scammers making money on shipping charges.

Ordered windshield washer reservoir,...

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

PartsGeek and Rockauto Most Critical Reviews

Lowest rated reviews
1

Stay far far away.

THEY DO NOT ALLOW ORDER CANCELLATIONS, RESTOCK IS 30% AUTOMATICALLY AND NO PHONE NUMBER TO CONTACT...

1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

PartsGeek and Rockauto Latest Reviews

Recent published reviews
1

Bullshitbought parts for 1977 el camino, among them a pair of exhaust manifolds. one was correct but the right side...

Read all 1556 reviews

Get a live agent for customer service

Read all 4053 reviews

PartsGeek and Rockauto Products and Services

Most reviewed product and services
  • Partsgeek Shipping Service (379 reviews)
  • Partsgeek Customer Care (162 reviews)
  • Partsgeek Website (26 reviews)
  • Rockauto Shipping Service (1095 reviews)
  • Rockauto Customer Care (572 reviews)
  • Rockauto Website (75 reviews)