Partsgeek vs Pep Boys

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Partsgeek

Equipment
  • 5 ISSUES RESOLVED
  • 650 TOTAL REVIEWS
  • $84K CLAIMED LOSSES
  • $265 AVERAGE LOSS
1.9
Customer service
Website
Staff
Reliability
  • Found part 25
  • Good prices 16
  • Nice site 15
  • Part 12
  • Good parts selection 11

Customers don't like

  • Horrible customer service60
  • Lack of attention to detail16
  • Inconsistent delivery14
  • Paying return shipping10
  • Product information10

Products by Partsgeek

No items

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Pep Boys

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 1389 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.8
Customer service
Website
Staff
Reliability
  • Convenient location 6
  • Price 4
  • Comfortable waiting room 3
  • Personnel 3
  • Staff 1

Customers don't like

  • Poor service provided17
  • Lie about the work needed10
  • Attempt to overcharge8
  • Un-skilled mechanics8
  • Store staff8

Products by Pep Boys

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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