PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paradise Galleries and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paradise Galleries
Toys R Us

Paradise Galleries and Toys R Us Overview

Total reviews
28
401
Company responses
0
0
Issues resolved
1
2

Toys R Us was first mentioned on PissedConsumer on Nov 21, 2007 and since then this brand received 401 reviews. It is 373 reviews more than Paradise Galleries received since Apr 10, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Paradise Galleries customer support team than with Toys R Us customer service.

Paradise Galleries and Toys R Us Consumer Ratings

Rank
12 out of 368 in Kids' Stores category
40 out of 368 in Kids' Stores category
Customer service
13 in category
41 in category
Website
14 in category
36 in category
Diversity of Products or Services
19 in category
29 in category

According to consumer ratings and reviews, Paradise Galleries ranks 28 points higher in the Kids' Stores category than Toys R Us. People gave Paradise Galleries 2.5 stars for Customer service criterion in Kids' Stores category and it is 77 points higher than the worst rated brand in this category. At the same time, Toys R Us was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Paradise Galleries has a higher rating than Toys R Us. Regarding Diversity of Products or Services criterion, consumers gave Paradise Galleries 3.1 stars and it is 79% greater than other in category. Toys R Us however was rated 2.4 stars and it is 68% greater than other in category.

Paradise Galleries and Toys R Us Rating Details

Customer service
2.5 (12 reviews)
1.2 (131 reviews)
Reviewer's quote

I am a repeat customer and I ordered Baby mei over 4 weeks ago. She finally arrived last week and she does not look like the doll pictured on your website, she does not even look Asian. I am VERY dissatisfied...

Tara H

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K
Website
3.5 (11 reviews)
2.1 (93 reviews)
Reviewer's quote

Paradise galleries removed my review which wasn't really a bad one. I gave 4/5 stars and said it was a cute so but my only complaint was she was missing a magnet in her mouth for her magnetic pacifier. Paradise galleries was willing to work with me on the matter but I find it rather shady that they...

Timithy

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

PissedConsumer1156300
Diversity of Products or Services
3.1 (10 reviews)
2.4 (86 reviews)
Reviewer's quote

I purchased a doll from this company for my daughter in 2017. The doll has been well cared for but we noticed when moving the head, the entire interior of the doll cavity is full of black mold. It has not been submerged in water or kept in a climate that would cause mold. I contacted the company,...

Cindy H

Worst customer service. Called the Davenport IA store to ask about doing a return on a toy my son received for Christmas. Had to get an assistant manager on the phone to answer a simple question about doing a refund. The assistant manager told me she couldn't check the price because the item could...

PissedConsumer1157001

Paradise Galleries and Toys R Us Pros and Cons

Pros
  • Wide selection of affordable dolls
  • Product
  • Fair customer service
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • Poor customer service
  • Not giving the consumer their voice
  • Misleading
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Paradise Galleries and Toys R Us Most Positive Reviews

Top rated reviews
4.9

I ordered 2 dolls about 2 weeks ago. At first i was worried i wasn't going to receive them after not getting my initial...

4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

Paradise Galleries and Toys R Us Most Critical Reviews

Lowest rated reviews
1

The hand ripped on doll and I called and emailed with no response. Really poor quality and customer service

1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

Paradise Galleries and Toys R Us Latest Reviews

Recent published reviews
1

I purchased a doll from this company for my daughter in 2017. The doll has been well cared for but we noticed when...

Read all 28 reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews

Paradise Galleries and Toys R Us Products and Services

Most reviewed product and services
  • Paradise Galleries Shipping Service (4 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)