PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Ashton Drake Galleries and Paradise Galleries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Ashton Drake Galleries
Paradise Galleries

The Ashton Drake Galleries and Paradise Galleries Overview

Total reviews
369
28
Company responses
10
0
Issues resolved
3
1

The Ashton Drake Galleries was first mentioned on PissedConsumer on Sep 11, 2008 and since then this brand received 369 reviews. It is 341 reviews more than Paradise Galleries received since Apr 10, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Paradise Galleries customer support team than with The Ashton Drake Galleries customer service.

The Ashton Drake Galleries and Paradise Galleries Consumer Ratings

Rank
444 out of 4212 in E-commerce category
11 out of 313 in Kids' Stores category
Customer service
260 in category
14 in category
Delivery Service
249 in category
24 in category
Price Affordability
541 in category
13 in category

The Ashton Drake Galleries and Paradise Galleries Rating Details

Customer service
1.5 (191 reviews)
2.5 (12 reviews)
Reviewer's quote

...I called and spoke with your representative by the nsme of Tamika she advised me that this would not happen again and it did this is very bad customer service i need my money refunded i do not have your property you received it back and i have all emails to prove it. Unsatisfied customer..

Yatzil

...Really poor quality and customer service ..

PissedConsumer1056256
Delivery Service
1.9 (187 reviews)
2.1 (10 reviews)
Reviewer's quote

...Ashton Drake is the worst company with the worst customer service, and they really have no clue what is going on. Buyer beware..

Grethel

...They arrived 2 days before the expected delivery date so that was nice. They are both very nice quality and very cute. I would order from them again...

PissedConsumer1141559
Price Affordability
1.9 (173 reviews)
3.2 (10 reviews)
Reviewer's quote

...When I call it really seems they have no clue about shipping like they’re guessing, horrible customer service And for the price of the doll I will go back to paradise galleries. Goodbye..

LF

I purchased a doll from this company for my daughter in 2017. The doll has been well cared for but we noticed when moving the head, the entire interior of the doll cavity is full of black mold. It has not been submerged in water or kept in a climate that would cause mold. I contacted the company,...

Cindy H

The Ashton Drake Galleries and Paradise Galleries Pros and Cons

Pros
  • Shipped in a timely manner
  • General appearance
  • Quality
  • Wide selection of affordable dolls
  • Product
  • Fair customer service
Cons
  • Customer service
  • False advertisement
  • Unable to stop charges
  • Poor customer service
  • Not giving the consumer their voice
  • Misleading

The Ashton Drake Galleries and Paradise Galleries Most Positive Reviews

Top rated reviews
5

Did not reduce my last order Kathy
It said it was Deliverd but not to me I payed in full with PayPal Now I have no d...

4.9

I ordered 2 dolls about 2 weeks ago. At first i was worried i wasn't going to receive them after not getting my initial...

The Ashton Drake Galleries and Paradise Galleries Most Critical Reviews

Lowest rated reviews
1

Ordering from Ashton Drake.... A complete nightmare !!!! My son recently introduced me to realistic babies so I decided...

1

The hand ripped on doll and I called and emailed with no response. Really poor quality and customer service

The Ashton Drake Galleries and Paradise Galleries Latest Reviews

Recent published reviews
5

Its OK its after hours and the company is not open. Ill call back tomorrow but I wanted to go back on your phone system...

Read all 369 reviews
1

I purchased a doll from this company for my daughter in 2017. The doll has been well cared for but we noticed when...

Read all 28 reviews

The Ashton Drake Galleries and Paradise Galleries Products and Services

Most reviewed product and services
  • The Ashton Drake Galleries Doll (112 reviews)
  • The Ashton Drake Galleries Shipping Service (94 reviews)
  • The Ashton Drake Galleries Customer Care (16 reviews)
  • Paradise Galleries Shipping Service (4 reviews)